Vodafone

vodafone complaints

Vodafone is a mobile phone network and supplier of broadband services.

Vodafone Contact Numbers:

Vodafone Department Phone Number
Vodafone Complaints Department 0844 826 8007
Upgrades 0843 557 3758
Customer Services 0843 557 3757
Vodafone Billing Complaints 0843 557 3760
Technical Support 0843 557 3862
Business 0843 557 3758

Vodafone  Opening Hours

Department Opening Hours
Complaints Monday to Sunday from 8am to 9pm

Vodafone Head Office Address

Department Address
Head Office Vodafone Group Plc
Vodafone House
The Connection
Newbury
Berkshire
RG14 2FN
England

Vodafone Data Test Drive
Vodafone Network
Unlocking your Vodafone handset
Vodafone Sponsorship

Why would I contact Vodafone Complaints?

  • To make a complaint about your contract.
  • To complain about being mis-sold a service such as insurance or a bolt on.
  • To make a complaint about your network coverage.
  • To make a complaint about an experience at a Vodafone store or a staff member you encountered.

Vodafone Customer Complaints

According to Ofcom, Vodafone has the highest number of complaints from pay monthly customers. If you are unsatisfied with your mobile phone contract, network signal or handset, you can call Vodafone complaints on 0844 826 8007. A Vodafone adviser will attempt to resolve your complaint by either compensating you or investigating the complaint further.

Vodafone Complaints Procedure

If you are not satisfied with a Vodafone product or service, your first point of contact should be Vodafone themselves. You can contact the complaints team by using the phone number on this page, by live chat on the Vodafone website or by writing a letter to:

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

If Vodafone cannot reach an agreement with you where your complaint is resolved within eight weeks, you have a right as a consumer to take your complaint to the Ombudsman. The Ombudsman Services Communication acts as a dispute handler for communications companies and their service is completely free of charge. The ombudsman can be written to at:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

or you can contact them by email: enquiries@os-communications.org.

If the product or service that you are unhappy with was purchased online, you can use the Online Dispute Resolution service.

Vodafone Complaints Department

Vodafone has a dedicated complaints team who aim to resolve your issue when you first make the complaint. If they cannot, they will escalate your complaint and you will be contacted by a member of the complaints team within 48 hours with a potential resolution, such as compensation or an indication of when the issue will be fixed.

Vodafone Billing Complaints

Billing complaints are possibly the most popular type of complaints about Vodafone. Last year, the company was hit by a ‘system migration error’ which meant that many customers were receiving inaccurate bills or were being over-charged for their contract or were charged for mysterious ‘out of bundle’ calls and texts.

If you have a complaint about billing, you can call the Vodafone complaints number on this page. It helps if you have a copy of your bill to hand so that you can pinpoint the charges and dates.

Vodafone Complaints Form

There is no specific form to fill in if you wish to make a complaint about Vodafone. If you do wish to make your complaint in writing, use the postal address listed above. You can also use the ‘Contact Us’ form on the Vodafone website but this is more for general queries and it may be quicker to use an alternative method for your complaints.

Other Vodafone Services

Vodafone Network

vodafone network
Vodafone network

Vodafone recently invested £1 billion in its fixed and mobile network. The investment will help to make sure the network is able to adapt to fit the ever-changing needs of customers in the digital world. Through the Open Sure Signal program, Vodafone has brought a mobile signal to almost 100 rural communities. Vodafone also offers wifi calling in places where there is no network signal and is offering HD voice calls to improve quality.

Vodafone Business

Whether you’re a small or large business, Vodafone has a range of services available. Yourself and your employees can get the latest smartphones to help you keep up with the demands of your clients, such as the iPhone SE and Samsung Galaxy 7. You can call Vodafone using the Vodafone Business number in the table above and the adviser will help you build a mobile phone plan that suits your business. Business customers can access the 4G network and you can choose to have individual data allowances or one allowance for 10 people.

Popular questions about Vodafone

What’s Vodafone Data Test Drive?

The Vodafone Data Test Drive gives new/recently upgraded customers unlimited data for the first three months of their contract. This allows them to see how much data they use and potentially adjust their allowance if necessary at the end of the test drive.

Who does Vodafone use for a network?

Vodafone is one of the few network operators in the UK who use their own network. Some operators do ‘piggyback’ on other networks, but none use Vodafone’s network.

Are Vodafone handsets unlocked?

No, Vodafone handsets are locked to the network. To unlock the phone, you must call Vodafone. Pay as you go customers will be charged £19.99 and have used the phone number for 30 days. Pay monthly customers who have had their phone for less than a year also face a fee of £19.99. Beyond that timeframe, there is no fee.

Who does Vodafone sponsor?

Vodafone used to sponsor the McLaren Formula One team from 2007 to 2013. At the moment, the network does not sponsor anyone, but it does have a charity, the Vodafone Foundation, which helps various causes.

About Vodafone

Vodafone’s origins can be traced back to 1982 when Racal Strategic Radio Ltd formed a joint venture with Millicom, which evolved into the Vodafone that we see in the present day.

Today, Vodafone operates networks in 26 countries and has built a relationship with partner networks in over 50 countries around the world.

The company is listed on the London Stock Exchange with a secondary listing on NASDAQ, the American stock exchange. There are over 100,000 employees across the entire business.

For more information about Vodafone’s products and services, call the Vodafone number on this page.

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