Vodafone

0843 557 4961

To make a complaint to Vodafone, you can call the contact number 0843 557 4961 where they will be able to take details of your complaint relating to billing, stores, data charges and more.

Vodafone Contact Numbers

Department Contact Number Opening Hours
Vodafone Complaints 0843 557 4961 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Billing Complaints 0843 557 3758 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Store Complaints 0843 557 3757 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Data Charges Complaints 0843 557 3760 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Network Complaints 0844 826 0198 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Business Complaints 0844 826 8007 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Broadband Complaints 0843 320 9658 Mon-Fri 8am-7pm, Sat 9am-1pm

Vodafone Complaints Procedure

If you are not satisfied with a Vodafone product or service, your first point of contact should be Vodafone themselves. You can contact the complaints team by calling 0843 557 3758, by live chat on the Vodafone website or by writing a letter to:

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

If Vodafone cannot reach an agreement with you where your complaint is resolved within eight weeks, you have a right as a consumer to take your complaint to the Ombudsman. The Ombudsman Services Communication acts as a dispute handler for communications companies and their service is completely free of charge. The ombudsman can be written to at:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

or you can contact them by email: enquiries@os-communications.org.

If the product or service that you are unhappy with was purchased online, you can use the Online Dispute Resolution service.

Vodafone complaints

Phone the number 0843 557 4961 to speak to the Vodafone team regarding your complaint. When you call this number they will ask what your complaint is regarding and advise you on the best team to speak to. When you call this number they’ll be able to explain whether or not your complaint will be resolved the same day, or whether there will need to be a further look into the issue. In this case, they’ll take contact details and get back to you at a suitable time for you.

Vodafone complaint email

If you’d prefer to contact Vodafone via email with your complaint you can do this easily. They don’t have a direct email, but it is possible to contact them this way via the contact form on their website.

How to speak to a Vodafone Advisor

If you would like to speak to a Vodafone advisor to make a complaint, or for anything else, you can phone the number 0843 557 4961 where they will be able to assist you with anything that you need.

Vodafone billing complaints

To make a complaint about Vodafone billing you can call the number 0843 557 3758. When you phone this number they will be able to take details of complaints that relate to excessive bill charges, you can also call this number to make a complaint about a change of bill date without prior warning, or if you find extra money is taken from your account that hasn’t been previously agreed.

Vodafone store complaints

If you’d like to make a complaint about a Vodafone store you’ve visited you can call the number 0843 557 3757. When you call this number you can make complaints relating to the staff at the store, or the cleanliness, facilities or accessibility of the store. When you ring to complain you will have to provide details of the complaint, as well as the date and time you visited the store and the location of it too.

Vodafone data charges complaints

You can call the number 0843 557 3760 to make a complaint to Vodafone regarding data charges. If you find that you bill one month is significantly higher than usual you might wish to make a complaint to find out the reasoning behind this and see whether you’re entitled to compensation for a mistake they have made.

Vodafone network complaint

If you find that your Vodafone network is always down, or really difficult to connect to, or the signal strength is weak you can phone the number 0844 826 0198 to make a complaint. You’ll need to explain to the team advisor what the issue is and they’ll take a look into why it may be happening and look to whether or not it’s an issue on their end.

Vodafone business complaints

For Vodafone business complaints you can call the number 0844 826 8007 when you phone this number they can take details relating to complaints about your Vodafone business account, whether it’s to do with individual phones, the broadband or landline you have installed.

Vodafone broadband complaints

Call the number 0843 320 9658 to make a complaint about Vodafone broadband, both mobile and home broadband contracts. You can phone this number for complaints about issues with connectivity, speed, bills and more.