0843 557 4961

About Vodafone

Vodafone’s origins can be traced back to 1982 when Racal Strategic Radio Ltd formed a joint venture with Millicom, which evolved into the Vodafone that we see in the present day.Today, Vodafone operates networks in 26 countries and has built a relationship with partner networks in over 50 countries around the world. The company is listed on the London Stock Exchange with a secondary listing on NASDAQ, the American stock exchange. There are over 100,000 employees across the entire business.

For more information about Vodafone’s products and services, call 0843 557 4961.

Vodafone Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 557 4961 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Complaints 0843 557 3758 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Network 0844 826 0198 Mon-Fri 8am-7pm, Sat 9am-1pm
Vodafone Business 0844 826 8007 Mon-Fri 8am-7pm, Sat 9am-1pm

Vodafone Complaints Procedure

If you are not satisfied with a Vodafone product or service, your first point of contact should be Vodafone themselves. You can contact the complaints team by calling 0843 557 3758, by live chat on the Vodafone website or by writing a letter to:

Customer Relations Manager
Vodafone Limited
The Connection
RG14 2FN

If Vodafone cannot reach an agreement with you where your complaint is resolved within eight weeks, you have a right as a consumer to take your complaint to the Ombudsman. The Ombudsman Services Communication acts as a dispute handler for communications companies and their service is completely free of charge. The ombudsman can be written to at:

Ombudsman Services: Communications
PO Box 730

or you can contact them by email: enquiries@os-communications.org.

If the product or service that you are unhappy with was purchased online, you can use the Online Dispute Resolution service.

Vodafone Network

vodafone network
Vodafone network

Vodafone recently invested £1 billion in its fixed and mobile network. The investment will help to make sure the network is able to adapt to fit the ever-changing needs of customers in the digital world. Through the Open Sure Signal program, Vodafone has brought a mobile signal to almost 100 rural communities. Vodafone also offers wifi calling in places where there is no network signal and is offering HD voice calls to improve quality.

If you’re having an issue with your network on Vodafone, you can call them directly on 0844 826 0198.

Vodafone Business

Whether you’re a small or large business, Vodafone has a range of services available. Yourself and your employees can get the latest smartphones to help you keep up with the demands of your clients, such as the iPhone SE and Samsung Galaxy 7. You can call Vodafone using the Vodafone Business number: 0844 826 8007 and the adviser will help you build a mobile phone plan that suits your business. Business customers can access the 4G network and you can choose to have individual data allowances or one allowance for 10 people.