The CEX complaints team can be contacted if you are unhappy with any part of their services online or offline, simply call 0843 178 5841 and you can easily file a complaint.
|Department||Contact Number||Opening Times|
|Complaints||0843 178 5841||Monday-Friday: 9am-5pm|
|Customer Service||0843 178 5842||Monday-Friday: 9am-5pm|
|Service complaints||0843 178 5843||Monday-Friday: 9am-5pm|
|Product complaints||0843 178 5844||Monday-Friday: 9am-5pm|
|Repair complaints||0843 178 5845||Monday-Friday: 9am-5pm|
|Website complaints||0843 178 5846||Monday-Friday: 9am-5pm|
You can make a complaint quickly and easily by calling the CEX complaint team on 0843 178 5841. You can make a complaint using that number regarding anything, it can be about a product or the service they offer in general or an issue you’ve had with your payment or account. If you need to complain to another department a member of the team with transfer to another team member in that department.
You can contact the CEX customer services team by calling 0843 178 5842, you will be able to speak to a member of the team immediately and they can help you with any issues or inquiries you have. They can explain how to sell or buy in-store or via their website and they can explain their complaints policy and procedure.
If you are unhappy with the service CEX is offering you can complain by calling 0843 178 5843. You can complain about how they run the business online or the markup price for the products they buy and sell. You can call this number to complain about any aspect of how they run things and the services they offer.
If you bought a product from CEX that was advertised as working and in good condition and it arrived and it was not as you expected or it was completely broken you should call the products complaints team on 0843 178 5844. You will need to provide evidence of account and purchase and you may be offered some compensation or a refund for the purchase.
If you have had a device repaired by CEX and it was not done in a satisfactory way or it arrived at your home in the same condition/worse than when you sent it off or it broke quickly after you received it you should contact the repair complaints team on 0843 178 5845. They will be able to refund the price of the repair or allow you to send off for another repair for free of charge.
If you’re having problems using the CEX website such as photos glitches, incorrect prices being shown, you were charged incorrectly, there are problems at the checkout or something else is wrong with the website you can complain to the CEX team by calling 0843 178 5846.