The contact number for CEX is available directly from their website at no or lower cost
0845 345 1664
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
The CEX complaints team can be contacted if you are unhappy with any part of their services online or offline, simply call and you can easily file a complaint.
| Department | Opening Times |
| Complaints | Monday-Friday: 9am-5pm |
| Customer Service | Monday-Friday: 9am-5pm |
| Service Complaints | Monday-Friday: 9am-5pm |
| Product Complaints | Monday-Friday: 9am-5pm |
| Repair Complaints | Monday-Friday: 9am-5pm |
| Website Complaints | Monday-Friday: 9am-5pm |
Complaints
You can make a complaint quickly and easily by calling the CEX complaint team. You can make a complaint using that number regarding anything, it can be about a product or the service they offer in general or an issue you’ve had with your payment or account. If you need to complain to another department a member of the team with transfer to another team member in that department.
Customer Services
You can contact the CEX customer services team by calling, you will be able to speak to a member of the team immediately and they can help you with any issues or inquiries you have. They can explain how to sell or buy in-store or via their website and they can explain their complaints policy and procedure.
Service Complaints
If you are unhappy with the service CEX is offering you can complain by calling. You can complain about how they run the business online or the markup price for the products they buy and sell. You can call this number to complain about any aspect of how they run things and the services they offer.
Product Complaints
If you bought a product from CEX that was advertised as working and in good condition and it arrived and it was not as you expected or it was completely broken you should call the products complaints team. You will need to provide evidence of account and purchase and you may be offered some compensation or a refund for the purchase.
Repair Complaints
If you have had a device repaired by CEX and it was not done in a satisfactory way or it arrived at your home in the same condition/worse than when you sent it off or it broke quickly after you received it you should contact the repair complaints team. They will be able to refund the price of the repair or allow you to send off for another repair for free of charge.
Website Complaints
If you’re having problems using the CEX website such as photos glitches, incorrect prices being shown, you were charged incorrectly, there are problems at the checkout or something else is wrong with the website you can complain to the CEX team by calling.