0843 178 5841

The CEX  complaints team can be contacted if you are unhappy with any part of their services online or offline, simply call 0843 178 5841 and you can easily file a complaint.

Department Contact Number Opening Times
Complaints 0843 178 5841 Monday-Friday: 9am-5pm
Customer Service 0843 178 5842 Monday-Friday: 9am-5pm
Service complaints 0843 178 5843 Monday-Friday: 9am-5pm
Product complaints 0843 178 5844 Monday-Friday: 9am-5pm
Repair complaints 0843 178 5845 Monday-Friday: 9am-5pm
Website complaints 0843 178 5846 Monday-Friday: 9am-5pm


You can make a complaint quickly and easily by calling the CEX complaint team on 0843 178 5841. You can make a complaint using that number regarding anything, it can be about a product or the service they offer in general or an issue you’ve had with your payment or account. If you need to complain to another department a member of the team with transfer to another team member in that department.

Customer Services

You can contact the CEX customer services team by calling 0843 178 5842, you will be able to speak to a member of the team immediately and they can help you with any issues or inquiries you have. They can explain how to sell or buy in-store or via their website and they can explain their complaints policy and procedure.

Service Complaints

If you are unhappy with the service CEX is offering you can complain by calling 0843 178 5843. You can complain about how they run the business online or the markup price for the products they buy and sell. You can call this number to complain about any aspect of how they run things and the services they offer.

Product Complaints

If you bought a product from CEX that was advertised as working and in good condition and it arrived and it was not as you expected or it was completely broken you should call the products complaints team on 0843 178 5844. You will need to provide evidence of account and purchase and you may be offered some compensation or a refund for the purchase.

Repair Complaints

If you have had a device repaired by CEX and it was not done in a satisfactory way or it arrived at your home in the same condition/worse than when you sent it off or it broke quickly after you received it you should contact the repair complaints team on 0843 178 5845. They will be able to refund the price of the repair or allow you to send off for another repair for free of charge.

Website Complaints

If you’re having problems using the CEX website such as photos glitches, incorrect prices being shown, you were charged incorrectly, there are problems at the checkout or something else is wrong with the website you can complain to the CEX team by calling 0843 178 5846.