Not On The High Street

The contact number for Not on the High Street is available directly from their website at no or lower cost

0203 318 5115

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Make a complaint to Not on the High Street by calling the number, when you phone you can log complaints you have regarding a specific seller, products, the website and more.

Department Opening Times
Not on the High Street Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm
Delivery Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm
Seller Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm
Product Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm
Website Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm
Refund Complaints Monday to Friday 8am till 6pm and Saturday 8.30am till 5pm

Not on the High Street Complaints

To get in touch with the complaints department for Not On The High Street you can phone the number. When you call this number the advisor can discuss the complaints procedure that the brand follows, such as how long it’s likely to take to process your complaint. They can also inform you of what’s likely to happen as a result of your complaint, and whether or not there is anyone who you can escalate your complaint to.

Delivery Complaints

If you have a complaint relating to the delivery service you received from Not on the High Street you can phone the number . When you call this number they’ll be able to log your complaint about late delivery, or a delivery that arrived damaged. If you’re upset with the delivery service, or perhaps the delivery driver in question you can phone this number and provide as much detail as possible about the incident.

Seller Complaints

Call the number to make a complaint about a particular seller you have purchased from whilst you’re using Not on the High Street. When you phone this number you can make complaints about individual sellers, such as if they weren’t particularly helpful or didn’t send out the right product. It’s advised that you get in touch with the seller in the first instance, but if you feel that you’re not getting anywhere with that you can phone the number above where Not on the High Street can look into them and hopefully provide a solution for your complaint.

Product Complaints

To make a complaint about a product you purchased from Not on the High Street you can phone the number. When you call this number the advisor can log your complaints about any items you have bought, it’s best to tell the advisor what you’d like to see as an outcome to your complaint and they can inform you whether or not this will be possible in your case.

Website Complaints

Ring the number to make complaints about the Not on the High Street website. When you phone this number you can make complaints about the usability of the website, or report any problems you’re having with completing checkout, or logging into your account. When you phone the advisor might be able to help fix the issue that you’re having with the website, or they can log your complaint and get someone to look into it for you.

Refund Complaints

Call to make a complaint regarding the refund process from Not On The High Street. When you call the number you can register your disappointment with refunds that have not been accepted, for whatever reason. If you feel that you’ve waited extraordinarily long for your refund to be issued back into your account you can also call the number above.