Not On The High Street

0843 596 3539

Make a complaint to Not on the High Street by calling the number 0843 596 3539, when you phone you can log complaints you have regarding a specific seller, products, the website and more.

Department Contact Number Opening Times
Complaints 0843 596 3539 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm
Delivery complaints 0843 596 3540 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm
Seller Complaints 0843 596 3541 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm
Product complaints 0843 596 3542 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm
Website complaints 0843 596 3543 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm
Refund complaints 0843 596 3544 Monday to Friday 8am till 9pm and Saturday 8.30am till 5pm

Complaints

To get in touch with the complaints department for Not On The High Street you can phone the number 0843 596 3539. When you call this number the advisor can discuss the complaints procedure that the brand follows, such as how long it’s likely to take to process your complaint. They can also inform you of what’s likely to happen as a result of your complaint, and whether or not there is anyone who you can escalate your complaint to.

Delivery complaints

If you have a complaint relating to the delivery service you received from Not on the High Street you can phone the number 0843 596 3540. When you call this number they’ll be able to log your complaint about late delivery, or a delivery that arrived damaged. If you’re upset with the delivery service, or perhaps the delivery driver in question you can phone this number and provide as much detail as possible about the incident.

Seller complaints

Call the number 0843 596 3541 to make a complaint about a particular seller you have purchased from whilst you’re using Not on the High Street. When you phone this number you can make complaints about individual sellers, such as if they weren’t particularly helpful or didn’t send out the right product. It’s advised that you get in touch with the seller in the first instance, but if you feel that you’re not getting anywhere with that you can phone the number above where Not on the High Street can look into them and hopefully provide a solution for your complaint.

Product complaints

To make a complaint about a product you purchased from Not on the High Street you can phone the number 0843 596 3542. When you call this number the advisor can log your complaints about any items you have bought, it’s best to tell the advisor what you’d like to see as an outcome to your complaint and they can inform you whether or not this will be possible in your case.

Website complaints

Ring the number 0843 596 3543 to make complaints about the Not on the High Street website. When you phone this number you can make complaints about the usability of the website, or report any problems you’re having with completing a checkout, or logging into your account. When you phone the advisor might be able to help fix the issue that you’re having with the website, or they can log your complaint and get someone to look into it for you.

Refund complaints

Call 0843 596 3544 to make a complaint regarding the refund process from Not On The High Street. When you call the number you can register your disappointment with refunds that have not been accepted, for whatever reason. If you feel that you’ve waited extraordinarily long for your refund to be issued back into your account you can also call the number above.