Thorpe Park

0843 557 3627

Thorpe Park

Thorpe Park is a British theme park that includes a hotel and is based in between the towns of Chertsey and Staines in Surrey, England. Merlin Entertainments have owned Thorpe Park since they bought the Tussauds Group in 2007, but the park itself was officially opened to the public in 1979 by the late Lord Louis Mountbatten and aimed at a teenage audience to stop itself competing with Legoland Windsor and the Chessington World of Adventure Resort – both of which are within a close proximity to Thorpe Park.

The park has seven roller coasters and five water rides and includes many other attractions including Derren Brown’s Ghost Train: Rise of the Demon. Thorpe Park has several yearly events that run within, including Fright Nights, it’s Halloween event that has taken place since 2002. Thorpe Park’s operating season ranges between mid-March and early-November and attracts about 1.85 million visitors per year(2015 figures).

Thorpe Park Complaints Number

If you want to reach someone at Thorpe Park’s complaints team, you can call 0843 557 3627 and you’ll be put in touch with someone who is able to register any complaints that you might have regarding your Thorpe Park experience, including problems with buying tickets or any charges that you aren’t sure are reasonable or you don’t believe you purchased. They will try to deal with your complaints as quickly as they can.

Thorpe Park Customer Services

To get in touch with Thorpe Park’s customer services team, you can call 0844 248 2135 and you’ll be able to speak to a member of the team about any queries you might have regarding Thorpe Park and its services, including any questions you might want to ask about the rides that they have in the park or any issues you might have had while trying to book a room in the hotel.

Ride Complaints

If you have recently visited Thorpe Park and were left unhappy by your experience on one of the rides in the park, then you can register a complaint by calling 0844 248 2137 and you will be able to tell the team member that you’re put in contact with all of the problems that you are unhappy with, including ride waiting times or a bad experience while on one of the rides, and they will try to solve the issue how ever they can.

Staff Complaints

If a member of staff has made you unhappy while you were visiting Thorpe Park and you would like to leave a complaint about the staff member and their conduct, then by calling 0844 248 2138 you can let someone know what the staff member did to displease you and they will be dealt with accordingly.

Food & Drink Complaints

You may have found that when you visited Thorpe Park, you weren’t happy with the food and drink options that were available to you, or you were made ill or unhappy by the food or drink that you were served. By calling 0844 248 2139 you can let a team member know the problems that you faced with your food and drink options, and they will try their best to make sure that you find a resolution from the situation.

Ticket Complaints

When buying a ticket for Thorpe Park, you may have faced a problem in booking, or you may have been unhappy with the ticket options available to you and the prices of the tickets themselves. By calling the team on 0844 248 2141 you can leave a complaint about the ticket issues that you have experienced and someone will help you as soon as possible.

Contact Numbers for Thorpe Park

Thorpe Park Contact Number Opening Times
Complaints 0843 557 3627 9am-5pm, Monday – Friday
Customer Services 0844 248 2135 9am-5pm, Monday – Friday
Ride Complaints 0844 248 2137 9am-5pm, Monday – Friday
Staff Complaints 0844 248 2138 9am-5pm, Monday – Friday
Food & Drink Complaints 0844 248 2139 9am-5pm, Monday – Friday
Ticket Complaints 0844 248 2141 9am-5pm, Monday – Friday

Other ways to contact Thorpe Park

If you are looking for other ways to contact Thorpe Park regarding complaints, you can always use their Facebook and Twitter accounts. Or, if you feel like doing things the old-fashioned way, you can write them a letter addressed to:

Cunningham Lindsey,
Oakleigh House,
Park Place,
Cardiff,
CF10 3DQ