All information about complaints to Thorpe Park can be found here.
Possible reasons for complaints about Thorpe Park:
- You would like to complain about a ride in the park
- You were unhappy with the service you received from a member of staff
- You have a complaint about one of the food stalls found within the park
- You feel you have been overcharged during your experience with Thorpe Park
- You are unhappy with the ticket buying process
Thorpe Park Contact Numbers
|Complaints||0843 557 3627|
|Head Office||0843 557 3627|
|Ticket Complaints||0843 557 3627|
Thorpe Park Head Office Address
|Head Office||Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ|
Thorpe Park Head Office Opening Hours
|Thorpe Park||Opening Hours|
|Head Office||9am-5pm, Monday – Friday|
Thorpe Park Complaints Procedure – 0843 557 3627
If you wish to get in contact with Thorpe Park to issue your complaint, there are multiple options you can pursue in issuing your complaint. Firstly, you can call the Complaints number on 0843 557 3627 to find a colleague who will be happy to help you deal with any problems you may have.
Alternatively, there are multiple opportunities for you to issue your complaint online on the Thorpe Park website, by visiting their ‘Contact Us’ section and selecting if you would like to go through the General Enquiries, Customer Services or Lost Property sections. The General Enquiries section holds, surprisingly, information regarding any general enquiries you may have surrounding your visit to Thorpe Park, and isn’t the best place to visit if you would like to issue a complaint. However, by visiting Customer Services you can find access to an email where you can forward any feedback you may have about the park (firstname.lastname@example.org). Here you can send any complaints you may have, ensuring you include the following information:
- Your title
- Your full name
- Your address
- The telephone number you are most available on
- Some proof of purchase from your visit – this can include anything from your tickets, a receipt, or a copy of your bank statement. As you are sending an email, please make sure to either scan this information or you can write your order number in.
Any contact to Thorpe Park with your complaints must be within 6 weeks of the occurrent incident, as they regretfully cannot provide assistance any time after this date. As they may have many other feedback forms to investigate, please allow up to 10 working days for them to reply to your complaint.
Due to Thorpe Park’s commitment to the environment, they do not accept any forms of written feedback.
If you have any issues with the Thorpe Park complaints procedure, please call this number 0843 557 3627 to discuss any problems you may have had with a colleague who would be happy to help you.
Ticket Complaints – 0843 557 3627
If you wish to make a complaint regarding the purchase or use of your tickets for Thorpe Park, you can call here to make your issues known. If you believe that you were missold a ticket, or have been overcharged, or you have struggled to receive your ticket from your supplier then you can try to contact the Thorpe Park team if you feel you may be owed a refund. Your complaint will be dealt with as quickly as possible and the team members processing your complaint will be sure to try and make sure that any issues surrounding your ticket can be resolved in a way that is beneficial to you.
Ride Complaints – 0843 557 3627
The rides at Thorpe Park are constantly tried and tested to ensure that you have an amazing experience while you partake in their fun, however, if you believe that your experience was less than up to par, you can feel free to leave a complaint about the ride by calling 0843 557 3627. Please call if you think that a ride was dangerous, badly supervised, or if you think that any of the rides in your park could be more accessible in any way. The staff are eager to hear any constructive criticism that could improve the Thorpe Park experience for everyone.
Food Complaints – 0843 557 3627
With several places located around the park where you can order your food and drink for the day, there is a wide selection of options for people to choose a meal that will satisfy their hunger in a delicious way. Yet, if you have visited one of the many food stalls within the park and don’t feel that your needs were met in a satisfactory way, you can leave a complaint with the Thorpe Park staff by calling 0843 557 3627 to be put in contact with someone who can listen to your complaint and attempt to solve it any way that they find possible. Whether you believe that the food was unhygienically prepared or kept, or you were unhappy with what you were served or the service you received while ordering your food, you can be sure that your complaint will be heard and acted upon as quickly as possible.
Hotel Complaints – 0843 557 3627
If you’ve decided to make a weekend of your trip at Thorpe Park and have booked yourself into their fantastic Shark Hotel, you will find yourself surrounded with a comfortable and accessible room, which also provides you with extra access to the park with unlimited Fast Track before 11am. However, if you have visited the hotel recently and found your experience to be unpleasant or uncomfortable and would like to raise the issue with Thorpe Park, you can call here 0843 557 3627 to have your complaint acknowledged.
Popular Questions about Thorpe Park
What time are the Thorpe Park opening and closing times?
The park opens at 10am and closes at 5pm every day between the 23rd March to the 1st November 2017, although they are closed on several dates throughout October including the 3rd-5th, 10th-12th and the 17th and 18th of October 2017.
How much are Fast Track tickets?
All ticket prices can be found on the Thorpe Park website with various options available including group tickets, annual passes, youth groups, VIP passes and student offers. One day tickets can range between an average 1 day Thorpe Park Resort Ticket, which prices at either £29.99 when bought online or £52.50 when bought at the park, or a Day Ticket plus One Fast Track which costs £34.99 online and £58.50 when bought as a walk up ticket.
Aside from that, Fast Track tickets can be bought separately from resort tickets (but cannot be used for entry into the resort). There are multiple different types of fast track tickets to choose from which provide access to fast track routes on different rides throughout the park. The tickets are: Mini Thrills (£8), Hydration (£12), Extreme (£18), Accelerator (£18), Full Throttle (£30) and the Ultimate ticket (£85) which provides unlimited fast track access on every fast track ride plus one shot at Derren Brown’s Ghost Train: Rise of the Demon.
Are dogs allowed at Thorpe Park?
Unfortunately, theme parks are not friendly areas for dogs to visit, so unless your dog is a registered assistance dog you can’t bring your dog to Thorpe Park, especially as there are no kennels within the park for your dog to be left while you enjoy the rides. Any guide, hearing or other registered assistance dogs must have been previously arranged to visit the park, so that staff can be aware of any arrangements that may be needed for you and your animal.
About Thorpe Park – 0843 557 3627
Thorpe Park is a British theme park with a hotel that is based in between the towns of Chertsey and Staines in Surrey, England. It has been owned by Merlin Entertainments since they bought the Tussauds Group in 2007. The original Thorpe Park Estate was demolished in the 1930s and was left as a gravel put until the 1970s when it was partially flooded was therefore turned into a water-based theme park. The park was officially opened to the public in 1979 by the late Lord Louis Mountbatten and was built up slowly and eventually aimed at teenagers to stop itself competing with Legoland Windsor and the Chessington World of Adventure Resort that are both within a close proximity to Thorpe Park.
In total, the park has seven roller coasters and five water rides, along with multiple other attractions like Derren Brown’s Ghost Train: Rise of the Demon. Thorpe Park runs several yearly events within the park, with its shining star being Fright Nights, its Halloween event that has taken place since 2002 in various forms, but ultimately involves themed Halloween events along with late night park opening hours and specially designed Halloween attractions.
Thorpe Park’s operating season ranges between mid-March and early-November and attracts around 1.85 million visitors per year (2015).