The contact number for Yodel is available directly from their website at no or lower cost

0344 755 0117

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0344 755 0117Complaint Numbers for Yodel

Yodel Opening Times
Complaints Mon-Fri 8am-7pm,
Sat 9am-1pm
Customer Services Mon-Fri 8am-7pm,
Sat 9am-1pm
Lost Package Complaints Mon-Fri 8am-7pm,
Sat 9am-1pm
Delayed Package Complaints Mon-Fri 8am-7pm,
Sat 9am-1pm
Damaged Parcel Complaints Mon-Fri 8am-7pm,
Sat 9am-1pm
Yodel Staff Complaints Mon-Fri 8am-7pm,
Sat 9am-1pm

About Yodel

Yodel is a UK-based courier that was founded as Yodel in 2013 but previously existed as the Home Delivery Network. Yodel has received its fair share of bad press, as in 2014 the courier was named the worst delivery service in the UK for the second year in a row. BBC Watchdog, which is a popular consumer rights programme has stated that they regularly receive complaints and requests that ask them to investigate Yodel and its practices. In 2006, Channel 4 broadcasted a Dispatches programme where a reporter went to work at Yodel as a sorter, where the documentary showed how parcels were often mistreated by Yodel.

Yodel Complaints Number

If you wish to make a complaint with Yodel regarding a service that you have received from the company then you can ring to be put in touch with someone who will be able to register any complaints that you make and make sure that your problems are dealt with in a respectable and reasonable manner.

Yodel Complaints Email

The easiest way to log your complaint with Yodel is by phoning the number above, however, if you prefer you can email them. There isn’t a direct email to send complaints to, instead, we have the email for the managing director of the company. You can write to him at  andrew.peeler@yodel.co.uk

Yodel Customer Services

To speak to Yodel’s customer services team then you can call and then you will be able to speak to a member of the team who can answer any queries you might have about Yodel’s services, and also be able to help you with any issues you might have noticed and offered advice regarding applying for jobs with Yodel and understanding how to use their services.

Lost Package Complaints

If you were expecting a parcel to be delivered to you by Yodel and believe that the parcel has been lost by the company then you should call to speak to a member of staff who can help you if your item has been lost and try to sort something with you that can help you in this situation.

Delayed Package Complaints

If you are waiting for a packaged to be delivered to you by Yodel and have been waiting longer than you should have to receive the parcel then you should contact the complaints team by calling and someone will be able to locate your parcel and assure you on your delivery date.

Damaged Parcel Complaints

If your parcel has been damaged by a Yodel staff member before it reached you then you can call to get in touch with someone and let them know your concerns, and, if your package has been destroyed by the damage, they will help to find a solution or replacement for you.

Yodel Staff Complaints

If you have a complaint to make about a specific staff member at Yodel that you have encountered then you can call and someone will be available to discuss the problem that you have with the staff member and make sure that your complaint is heard and taken into account regarding the staff member and their position within the company.

Yodel Contact Number to Speak to a Person

If you want to speak to a person from Yodel you can call and you will be passed through a switchboard and once you have selected the appropriate option you will go be put through to a member of the Yodel team who will be able to discuss any problems or questions you may have. Sometimes when you’re trying to contact a company it can be very frustrating not being able to speak to a real person, that’s why Yodel has made it simple and easy to do, training all of its customer services team to make sure you have the best experience when trying to get to the bottom of your problem.

A Few Tips For Calling The Yodel Complaints Number:

  1. If you’re calling to complain regarding a lost, damaged or delayed package you need to have the information about that package in front of you, for example, the tracking number if you have one, where the package was sent from/where the package was sent to, the estimated delivery date and what delivery option was chosen for the package.
  2. Be patient with the representative on the phone, it is important you don’t get worked up and angry when on the phone to a representative of Yodel, remember they’re just normal people trying to help you with the issue and that the issue was not their fault. You’re more likely to get a better outcome of a complaint if you aren’t aggressive on the phone.
  3. Make sure you explain your issue or inquiry fully, slowly and in a simple way to help the representative completely understand what has happened or what you want to know as this will speed up your wait to receive an answer or a solution to the problem you’re having.

Yodel Complaints Procedure

Yodel will aim to get your complaint resolved quickly when you phone the number. When you phone this number they will take note of your claim and try to resolve it whilst you’re on the phone with them. However, if they feel that your complaint requires investigating, they will take contact information from you and get back to you at a later date with their answer.

Other Ways to Contact Yodel

If you would like to contact Yodel without having to speak to anyone on the phone then you can send a letter to this address:

Second Floor,
Atlantic Pavilion,
Albert Dock,
L3 4AE

and you’ll find someone ready to help you as soon as they can. You’ll also find that they’re easy to reach when you contact them through their webchat option which is available on their contact page, and you can also speak to a member of the team on their Twitter.