Other Yodel Contact Numbers
|Yodel Complaints||0844 556 4733|
|Head Office||0844 556 4733|
|Redelivery||0844 556 4733|
Yodel Complaints Department Opening Times
What is the Yodel head office address?
|Head office||Second Floor, Atlantic Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AE|
Why would I need to contact the Yodel complaints number?
- To make a complaint about a lost or delayed parcel.
- To make a complaint about a parcel arriving damaged.
- To make a complaint about a Yodel member of staff or a Yodel vehicle.
- To make a complaint about the cost of sending a parcel via Yodel.
Yodel is a courier service used by many popular retailers in the UK. There are 55 service centres across the UK to keep up with the demands of the business and Yodel delivers millions of parcels each week. Yodel works with a number of clients in different industries such as fashion, electrical, entertainment and home/garden. The courier also has a special delivery service for fragile items such as wine and flowers.
The contract of a delivery runs between yourself and a seller of the item so therefore, Yodel does not have a complaints procedure, nor does it allow customers to claim for loss/damages directly- claims must be made by the client (the retailer) rather than the customer. You can only make a claim if a parcel was lost or damaged.
Instances where you may wish to make a complaint is if you didn’t receive an item or if a parcel that you sent arrived at your customer damaged. As stated above, only clients can make complaints using the phone number on this page. If you are a customer and your item arrived damaged, you need to contact the seller who will be able to arrange a replacement to be sent out to you. The seller can then process a claim through Yodel so that no profits are lost, providing that the damage occurred in transit and was the fault of Yodel.
Yodel Delivery Complaints
If you have a complaint relating to a Yodel delivery- for example, if an item got lost on the way to a customer or was delivered damaged, you can call the phone number on this page to make a complaint to Yodel. Unfortunately, Yodel does not list a complaints process on their website so it is impossible to know how your complaint will be handled once you have called the phone number.
Yodel Collection Complaints
If there is an issue with a collection, such as you have arrived to collect a parcel from the depot and it isn’t there, or you are a seller and the courier has failed to pick up your parcel, you can call Yodel using the Yodel complaints number to register a complaint with them. If your issue is the former, your parcel may not be at the depot because it is out for re-delivery. You can inform Yodel that you wish to collect your parcel from the depot by visiting the Tracking page and choosing the collect option.
Yodel has several different options for delivery to suit all needs and budgets. You can choose from next day delivery, 48-hour delivery, or delivery internationally. Parcels are collected by Yodel between the usual business hours of 8am-6pm. Anyone can send a parcel through Yodel, whether you are a first-time eBay seller or a small business owner. If you do need to send more than one parcel you can take advantage of the multi-parcel price structure where you will get a discount with each parcel that you send, which is ideal for businesses. If you own a business, Yodel can help you create a delivery structure. If you are a start-up or have a small online business, YodelDirect may work well for you. If you are a small-medium sized business or a corporate business, you can get a dedicated Yodel account manager to help you manage your delivery structure.
If you want to find out where your parcel is, you can track your Yodel parcel online. All you need is the tracking number (which you will receive by email) and your postcode. You can also use the tracking service to re-arrange delivery if you missed the delivery the first time. You can also use the tracking option to inform Yodel that you intend to collect your parcel from your local depot.
If you receive a card, it means that you were out for your delivery. The driver may have left your parcel in a safe place or with a neighbour, or they may attempt to re-deliver it. Green cards will have the driver’s mobile phone number on them and you can call them any time up until 9pm to rearrange your delivery.
There are over 55 Yodel service centres (depots) across the UK. If you’re not sure where your closest depot is, your tracking email will inform you of the depot’s address and contact information. Knowing the depot’s location is useful if you intend to collect your parcel rather than wait for it to be re-delivered.
Yodel is a UK-based courier which was founded in 2013, but it existed as the Home Delivery Network until this date. The Home Delivery Network was originally part of the Shop Direct group until it demerged from the group in 2008.
Yodel has received a fair share of bad press. In 2014, the courier was named the worst delivery service in the UK for the second year in a row. BBC Watchdog, a popular consumer rights programme says that it regularly receives complaints and requests asking them to investigate Yodel and its practices.
In 2016, Channel 4 broadcasted a Dispatches programme where a reporter went to work at Yodel as a sorter. The documentary showed how parcels were mistreated by Yodel.
For more about Yodel or to make a complaint, call the Yodel complaints number.