Yankee Candle

Yankee Candle Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 178 4061 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Gifts Helpline 0843 178 4062 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Complaints 0843 178 4063 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
 

Accounts Helpline

 

0843 178 4064 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

yankee-candle-complaintsCustomer Services

Call the Yankee Candle Customer Services on 0843 178 4061 and we will connect you to a member of the European Customer Service Team. This number is automated, which means you can choose which department you speak to via a list of options. Once you have chosen the department you wish to speak to, you will be put through directly to a member of that team. If you would like to make a complaint, we suggest calling the number for the Complaints team, found in the table in the top of this page. If you would like to know about the complaints procedure with Yankee Candle, then you can read all about it in the dedicated section below. We don’t recommend using the customer services number in order to make a complaint, as you may be transferred, which will take longer.

Gifts Helpline

Yankee Candle has candles and candle gift sets for every member of the family. Candles are the perfect gift for loved onces, as you can choose which scent they like, or which best suits them. From seasonal favourites to scents that suit all year round, you can get the best candles with Yankee. As they last for such a long time, you can enjoy a large candle for months on end. For seasonal candles, you can check the new Christmas, Spring and Summer releases on the Yankee Candle website. Alternatively, you can visit a Yankee Candle store and find the best candle for you via a member of the Yankee Candle team. If you would like to know more about the prices of Yankee Candle gifts, you can speak with a member of the Gifts Helpline on 0843 178 4062. This line can become busy, however someone will aim to help you as soon as possible.

Complaints

If you need to make a complaint, whether it’s about the level of service you recieved in a Yankee Candle store, or about the quality of a candle you have ordered, you can call the Yankee Candle complaints line on 0843 178 4063. This line is automated, and you may be placed on hold until a member of the Yankee team can assist you further with any queries and complaints you may have. Usually, you will recieved a full refund, and may be given free gift vouchers in order to make another purchase in the Yankee Candle store.

Accounts Helpline

If you are having an issue with either making an order from your Yankee Candle account, or you are having any problems logging into your account from a browser or mobile, call the accounts team on 0843 178 4064, and a member of the team will be able to assist you furhter. When this line becomes busy, you may be placed on hold. Rest assured that a member of the team will assist you when they become available.

Other ways to contact Yankee Candle

Sending a letter to the Yankee Candle Head Office is simple, address your letter to the following address:

Yankee Candle
PO Box 73207
London
E14 1QP
United Kingdom

If you’ve like to contact Yankee Candle via their social media, the best way to in which to do so is via their Twitter.