Virgin Mobile

 0843 557 3865

Call the number 0843 557 3865 to make a complaint to Virgin Mobile, you can phone this number to complain about the service you received, the connectivity of your mobile or complain about a bill you have received from them.

Virgin Mobile Contact Numbers

Department Contact Number Opening Hours
Virgin Mobile Complaints 0843 557 3865 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Mobile Account Complaints 0843 658 0676 Mon-Fri 8am-7pm, Sat 9am-1pm
Upgrade Complaints 0843 557 4982 Mon-Fri 8am-7pm, Sat 9am-1pm
Mobile Phone Complaints 0843 557 3761 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Mobile Coverage Complaints 0843 557 4575 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Mobile Insurance Complaints 0843 557 4582 Mon-Fri 8am-7pm, Sat 9am-1pm

How to complain to Virgin Mobile

To make a complaint to Virgin Mobile you can contact them in a number of different ways. You can phone the number 0843 557 3865 to speak to a person, this is the fastest way of getting your complaint heard and getting a response on what they’re going to do for you as a result of your complaint.

You can also contact them via the live chat option on their website, this is another quick option that gives you a response there and then.

If you decide to contact them via their social media to complain, on Twitter or Facebook, which can be done, but they’ll most likely just refer you to one of the above options to further your complaint.

Virgin Mobile Complaints

The complaints number: 0843 557 3865 is designed for any Virgin Mobile customers that may be having issues either with the device itself (damaged/faulty), their insurance policy and even their payment plan (if you’re being overcharged, not receiving enough data etc). Whilst there is information available online, and an account that you can log into to check your billing history and the allowances of your payment plan (how much data you have been given etc) sometimes you may have issues that need dealing with immediately and you would prefer to speak over the phone rather than partake in an online chat.

Virgin Mobile Account Complaints

You can phone the number 0843 658 0676 to make a complaint about your Virgin Mobile Account. When you call this number you can complain about bills on your account, such as if there are unexplained charges. You can also phone this number if a spending cap that you’ve placed on your account hasn’t come into action and now you’re being charged. If you find that your data rollover hasn’t been working you can also phone the number to complain about this.

If you find that your Virgin WiFi hotspots haven’t been working when you’re logged into your account, you can also phone the number above to make a complaint regarding this.

Upgrade Complaints

To make a complaint about an upgrade on your Virgin Mobile account you can call the number 0843 557 4982. When you phone this number you can complain about upgrades that weren’t offered to you either on time or at all. Or if you feel like the phones offered on upgrade aren’t good enough, or the deals available aren’t worth the money.

Mobile Phone Complaints

Call 0843 557 3761 to make a complaint regarding your Virgin Mobile Phone, when you call this number they’ll take complaints about issues you’re having with your phone. If you find the phone isn’t working correctly, or some of the features aren’t functioning as they should, you can phone the number to make a complaint and get the problem sorted quickly.

Virgin Mobile Coverage Complaints

Having trouble connecting to 3G or 4G on your Virgin Mobile? Phone the number 0843 557 4575 to make a complaint about this. You can phone this number if you find you’re constantly struggling to get a connection in your area. When you phone you might have to give specific details about the locations you struggle in.

Virgin Mobile Insurance Complaints

Call the number 0843 557 4582 to make a complaint about Virgin Mobile Insurance, you can call this number if you’ve had issues with payments of your mobile insurance, or you’re struggling to complete a claim on your insurance, despite the fact that the problem that’s occurred is covered by your agreement. If you’re waiting on your insurance paying out, whether it’s cash or a new phone, and you find that you’re waiting much longer than expected, you can phone this number above to make your complaint.