Virgin Mobile

 0843 557 3865

About Virgin Mobile

Virgin Mobile is a mobile phone service provider that operates in the United Kingdom. It is a subsidiary of major company Virgin Media and was first established in 1999 and was the world’s first MVNO (Mobile Virtual Network Operator). It currently uses the existing network of EE. Virgin Mobile launched 4G to all of their new and existing customers in November 2016. Until this date, users of Virgin Mobile did not see the 4G symbol on their phone screens.

Virgin Mobile Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 557 3865 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Mobile Complaints 0843 658 0676 Mon-Fri 8am-7pm, Sat 9am-1pm
Account & Payments 0843 557 4582 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Mobile Deals 0843 557 4575 Mon-Fri 8am-7pm, Sat 9am-1pm

Virgin Mobile Complaints

Virgin Mobile has supplied phones and network coverage to customers for many years. You can see all the latest models that they have to offer on their website, and you can take out a contract with Virgin Mobile either online or by visiting a Virgin Media outlet. Virgin Mobile offer excellent deals and discounts such as their triple data offer which gives you 64GB of data for the price of 28GB.

You can also upgrade your Virgin Mobile device once your contract is coming to an end. The complaints number: 0843 658 0676 is designed for any Virgin Mobile customers that may be having issues either with the device itself (damaged/faulty), their insurance policy and even their payment plan (if you’re being overcharged, not receiving enough data etc). Whilst there is information available online, and an account that you can log into to check your billing history and the allowances of your payment plan (how much data you have been given etc) sometimes you may have issues that need dealing with immediately and you would prefer to speak over the phone rather than partake in an online chat.

Account & Payments

Your Virgin Mobile account can be accessed online either via the website or you can download the Virgin Mobile app and log on that way. Once in your account, you can view the details of your device plan and also the tariff that you were placed on when you bought your phone. If you find that this is different to what you agreed on, please call 0843 557 4582 to get it sorted. Similarly, if you have forgotten any of the login details to your account or have noticed any unusual activity, such as additional call charges, call 0843 557 4582 immediately and someone from the accounts team will be able to help you as soon as possible.

If you need to make a payment, you can also use this number. You may need to prove your identity by giving them your name, answering security questions, and telling them your account number.

Virgin Mobile Deals

All Virgin Mobile deals and discounts can be found on their homepage. By becoming a customer of Virgin Mobile, you have the opportunity to own some of the latest and newest devices at really great prices. In order to find out a little more about the deals available to you with Virgin Mobile, give the team a call on 0843 557 4575. During peak times, you may be placed in a virtual queue until someone can help you directly.