Post Office

0843 208 1759

If you are unhappy with the Post Office or one of its services, you can make a formal complaint by calling 0843 208 1759. When you call this number, you will be put through to the complaints team that is located within the customer service department.

Post Office Department Contact Number Opening Times
Complaints 0843 208 1759 Monday-Friday: 9am-5pm
Customer Services 0844 248 2417 Monday-Friday: 9am-5pm
Christmas Delivery Complaints 0844 248 2418 Monday-Friday: 9am-5pm
Lost Parcel Complaints 0843 178 3429 Monday-Friday: 9am-5pm
Head Office 0843 178 3430 Monday-Friday: 9am-5pm
Postman Complaints 0843 208 2388 Monday-Friday: 9am-5pm


If you need to make a complaint about a Post Office product or service, you can do so by calling the complaints team on 0843 208 1759. You can use this telephone number for any Post Office complaints including lost parcels, overpayment for a service or complaints relating to a Post Office employee. Services that the Post Office provides includes parcel delivery, travel currency, passport check and send, driving licences check and send and DBS check verification.

Customer Services

If you need to contact the Post Office’s customer services team for any reason, you can do this by calling 0844 248 2417. When you call this number, you will hear several automated menu options, and you can select the one that is best for your needs. You might need to contact customer services to track a parcel, enquire about which service suits your needs or to get a refund for a service that you were unhappy with.

Christmas Delivery Complaints

Christmas is perhaps one of the busiest times of year for the Post Office. For that reason, sometimes things can go wrong – letters and parcels aren’t delivered, or they don’t make it on time. If you need to make a complaint relating to a Christmas Delivery service, you can do so by calling 0844 248 2418. When you call this number, you can ask to be put through to the complaints team.

Lost Parcel Complaints

If you have lost an item in the post or your parcel has not arrived, you may wish to make a complaint to the Post Office. You can do this quickly and efficiently by calling 0843 178 3429. By calling this number, the complaints team will make a conscious effort to track your parcel and explain what has happened to it.

Head Office

If you need to contact the Post Office head office, which is located in London, you can do so via the phone. The number that you need to call is  0843 178 3430. This will get you through to the Head Office switchboard where you can arrange to be transferred to HR, marketing, finance or service development.

Postman Complaints

If you have an issue with a Post Office employee that has delivered a parcel to you and you’d like to make a complaint, you can do so by calling 0843 208 2388. When you call this number, you can tell the operator that you wish to make a complaint regarding a Post Office employee and they will take all of your details and make a note of the complaint. They may come up with a solution there and then, or call you back.

Advice For Calling The Post Office Contact Number

  • When calling the Post Office contact number it is important to listen to all the switchboard questions and select the option that relates to your issue or inquiry the most. This will save you time once you’re put through to a representative as they will already know what your call is regarding.
  • If your call is regarding a delivery, make sure you have all the delivery and parcel details in front of you to read out to the representative when they ask you.