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If you are unhappy with the Post Office or one of its services, you can make a formal complaint. When you call this number, you will be put through to the complaints team that is located within the customer service department.
|Post Office Department||Opening Times|
|Customer Services||Monday-Friday: 9am-5pm|
|Christmas Delivery Complaints||Monday-Friday: 9am-5pm|
|Lost Parcel Complaints||Monday-Friday: 9am-5pm|
|Post Office Credit Card Complaints||Monday-Friday: 9am-5pm|
|Postman Complaints||Monday-Friday: 9am-5pm|
If you need to make a complaint about a Post Office product or service, you can do so by calling the complaints team You can use this telephone number for any Post Office complaints including lost parcels, overpayment for a service or complaints relating to a Post Office employee. Services that the Post Office provides includes parcel delivery, travel currency, passport check and send, driving licences check and send and DBS check verification.
Post Office Complaints Process
Once you have submitted your complaint to the Post Office they will investigate the complaint and aim to get back to you within five working days. They aim to ensure that all complaints are resolved within 10 working days. However, in the instance that this isn’t possible, they will let you know that it may take longer.
If they fail to resolve your complaint, you can then escalate this to the Ombudsman Services, which is an independent and free service. You have the right to take it to them if your complaint isn’t resolved within eight weeks of you first making it, or you receive information from them saying your complaint has reached deadlock.
Post Office Complaints Email
Rather than calling the number above, you can also give your complaint to the Post Office via an email, if you’d prefer. There isn’t a direct address for you to contact them on, however, you can use the contact form on their website here, which will send them your complaint and they’ll reply to you via email.
If you need to contact the Post Office’s customer services team for any reason, you can do this by calling. When you call this number, you will hear several automated menu options, and you can select the one that is best for your needs. You might need to contact customer services to track a parcel, enquire about which service suits your needs or to get a refund for a service that you were unhappy with.
Christmas Delivery Complaints
Christmas is perhaps one of the busiest times of year for the Post Office. For that reason, sometimes things can go wrong – letters and parcels aren’t delivered, or they don’t make it on time. If you need to make a complaint relating to a Christmas Delivery service, you can do so by calling. When you call this number, you can ask to be put through to the complaints team.
Lost Parcel Complaints
If you have lost an item in the post or your parcel has not arrived, you may wish to make a complaint to the Post Office. You can do this quickly and efficiently by calling. By calling this number, the complaints team will make a conscious effort to track your parcel and explain what has happened to it.
Post Office Credit Card Complaints
To make a complaint relating to the Post Office credit card you can call the complaints number. When you phone this number they will be able to take details of complaints relating to the Post Office Credit Card, such as a long-winded application process, incorrect information given regarding credit limits or the interest rates on the card. You can also call this number if you’d like to make a complaint about the payment scheme for a Post Office credit card, or the chargest that have been applied to a recent statement.
If you have an issue with a Post Office employee that has delivered a parcel to you and you’d like to make a complaint, you can do so by calling. When you call this number, you can tell the operator that you wish to make a complaint regarding a Post Office employee and they will take all of your details and make a note of the complaint. They may come up with a solution there and then, or call you back.
Advice For Calling The Post Office Contact Number
- When calling the Post Office contact number it is important to listen to all the switchboard questions and select the option that relates to your issue or inquiry the most. This will save you time once you’re put through to a representative as they will already know what your call is regarding.
- If your call is regarding a delivery, make sure you have all the delivery and parcel details in front of you to read out to the representative when they ask you.