Bright House

0843 596 1415

Bright House is an electronics and furniture retailer based in the UK. If you have a complaint about a Bright House product or service, call the complaints team on 0843 596 1415 and they will do their best to resolve the issue for you.

 Bright House Contact Numbers

Department Contact Number Opening Hours
BrightHouse Complaints 0843 596 1415 Monday- Friday 9am – 5pm
Saturday 9am-3pm
BrightHouse Insurance Complaints 0843 596 1516 Monday- Friday 9am – 5pm
Saturday 9am-3pm
BrightHouse Product Complaints 0843 596 1566 Monday- Friday 9am – 5pm
Saturday 9am-3pm
BrightHouse Payment Complaints 0843 596 1567 Monday- Friday 9am – 5pm
Saturday 9am-3pm
BrightHouse Delivery Complaints 0843 596 1577 Monday- Friday 9am – 5pm
Saturday 9am-3pm
BrightHouse Repair Complaints 0844 556 4732 Monday- Friday 9am – 5pm
Saturday 9am-3pm

Complaints

In the event that you are unhappy with a Brighthouse product, a repair Brighthouse has conducted on your behalf or you disagree with a payment schedule, you can contact Brighthouse by calling 0843 596 1415 to make a complaint. The Brighthouse complaints procedure offers you three ways to make your complaint. You can make the complaint in-store to a member of staff, over the phone by calling 0843 596 1415 or in writing, by sending your complaint to their head office address listed at the bottom of the page.

BrightHouse Complaints Procedure

The Brighthouse complaints team will aim to solve your complaint in three working days, if they cannot, the following actions will occur, Brighthouse will write to you to confirm that they have received your complaint if you have written them a letter, the team will aim to call you back no more than 48 hours after your initial contact to work towards a solution that works for both parties, they will keep you updated on the progress of the complaint resolution process, send you a letter with their findings and solution, known as a final response letter.

If you are not satisfied with the complaint resolution letter, you can refer your complaint to the Financial Ombudsman. Your complaint can only be referred to the Ombudsman if you are not satisfied with the outcome, or if it has been eight weeks since you first made a complaint and you have not received a response from Brighthouse. To make your complaint to the Ombudsman, write to:

Financial Ombudsman Service, Exchange Tower, London, E14 9GE

or email:

complaint.info@financial-ombudsman.org.uk.

BrightHouse Complaints Email

If you’d like to send your complaint in an email to BrightHouse there isn’t a direct email for you to send your correspondence to, instead there is a contact form on their website for you to send all of your details to. Simply fill in the form with all of the details asked, such as your name, email, postcode and the store you typically frequent, and add details of the complaint. If needed you can also attach a file, such as a photograph. A member of the BrightHouse complaints team will get back to you in due course with their response.

BrightHouse Insurance Complaints

Make a complaint about the BrightHouse Insurance BrightCare by calling the number 0843 596 1516. When you phone this number you can complain about any hidden charges that you might have experienced, any issues you had with claiming on using the insurance, or excess charges you weren’t made aware of.

BrightHouse Product Complaints

Call the number 0843 596 1566 to make a complaint about a BrightHouse product. You can phone this number to complain about issues you’re having with the products you have purchased. If you find that products are breaking, or aren’t functioning correctly, you can call this number to see what can be done about them.

BrightHouse Payment Complaints

Your Brighthouse bill date depends on your payment schedule and whether you choose weekly, fortnightly or monthly payments. The due date can be found on your monthly statement. If you have had a problem with your bills or you would like to speak to someone about your bills call 0843 596 1567. When you call this number you can complain about hidden charges that have been added onto your account, changes made to the interest on your payments, a change that has been made to the payment date, or anything else.

BrightHouse Delivery Complaints

Call the number 0843 596 1577 to make a complaint about your BrightHouse Delivery. You can phone this number if your delivery was later than you were told, if your item hasn’t arrived, or the incorrect item was delivered. If your delivery was damaged on arrival, you can also phone this number to make your complaint.

BrightHouse Repair Complaints

Brighthouse offers a five-star service scheme where you will get unlimited repairs on your appliance for the duration of your agreement. However, if you are unsatisfied with a repair- for example, if it didn’t fix the problem or you don’t feel that you were given a like-for-like replacement, you can call 0844 556 4732 to talk to a member of the repair team about this problem.

Bright House Head Office Address

Department Address
Head Office BrightHouse
5 Hercules Way
Leavesden Park
Watford
WD25 7GS