Bright House

Bright house complaints

Bright House is an electronics and furniture retailer based in the UK. If you have a complaint about a Bright House product or service, call the complaints team on 0844 556 4732 and they will do their best to resolve the issue for you.

 Bright House Contact Numbers

Department Contact Number
Bright House Complaints 0844 556 4732
Head Office 0844 556 4732
Payments 0844 556 4732

Bright House Opening Hours

Days Opening Hours
Monday- Friday 9am – 5pm
Saturday 9am-3pm
Sunday Closed

Bright House Head Office Address

Department Address
Head Office BrightHouse

5 Hercules Way

Leavesden Park


WD25 7GS

Brighthouse late payment fees
Brighthouse delivery times
How to know when your Brighthouse bill is due
Where are Brighthouse stores?

Why would I need to contact Bright House Complaints Number?

  • To make a complaint about a broken or faulty product.
  • To make a complaint about your weekly payment.
  • To make a complaint about an offer set by Bright House.
  • To make a complaint about Bright House customer service i.e. the actions of an employee.

Brighthouse Complaints

Brighthouse is a home retailer focusing on electronics, furniture and appliances such as TVs, laptops, dishwashers, vacuums, sofas, mattresses, wardrobes, sound systems, mobile phones and baby essentials such as strollers and car seats. The difference between Brighthouse and other retailers is that you can make weekly payments for your items to spread the cost rather than having to pay for it all up front. Brighthouse aims to focus on providing five-star service by unwrapping the items and setting them up for you and offering unlimited repairs throughout the duration of your payment agreement. If your product is ever beyond repairable, Brighthouse guarantees to give you a like-for-like replacement.

In the event that you are ever unhappy with a Brighthouse product, a repair Brighthouse has conducted on your behalf or you disagree with a payment schedule, you can contact Brighthouse using the phone number on this page to make a complaint.

Brighthouse Complaints Procedure

The Brighthouse complaints procedure offers you three ways to make your complaint. You can make the complaint in-store to a member of staff, over the phone by calling the number on this page or in writing, by sending your complaint to:

Customer Relations


5 Hercules Way

Leavesden Park


WD25 7GS

The Brighthouse complaints team will aim to solve your complaint in three working days- if they cannot, the following actions will occur:

  • Brighthouse will write to you to confirm that they have received your complaint.
  • The team will aim to call you no more than 48 hours after your initial contact to work towards a solution that works for both parties.
  • They will keep you updated on the progress of the complaint resolution process.
  • Send you a letter with their findings and solution, known as a final response letter.

If you are not satisfied with the complaint resolution letter, you can refer your complaint to the Financial Ombudsman. Your complaint can only be referred to the Ombudsman if you are not satisfied with the outcome, or if it has been eight weeks since you first made a complaint and you have not received a response from Brighthouse. To make your complaint to the Ombudsman, write to:

Financial Ombudsman Service, Exchange Tower, London, E14 9GE

or email:

Brighthouse Credit Complaints

Brighthouse complaints
Brighthouse complaints

Brighthouse offers a range of alternatives to paying for an item upfront. They include making weekly payments, monthly payments and hire purchase agreements. The benefits of paying weekly/monthly are that you can split the cost of a larger payment into smaller manageable payments. However, it can be easy to fall into debt in making payment instalments. If you believe that you may struggle to make an upcoming payment, you should contact Brighthouse straight away so they can assist you.

In the event that you are unhappy with your credit agreement or how Brighthouse has treated you, call the complaints number on this page to register your complaint.

Brighthouse Repair Complaints

Brighthouse offers a five-star service scheme where you will get unlimited repairs on your appliance for the duration of your agreement. However, if you are unsatisfied with a repair- for example, if it didn’t fix the problem or you don’t feel that you were given a like-for-like replacement, you can make a complaint to Brighthouse by following the complaints procedure at the top of this page.

Popular questions about Brighthouse

What are Brighthouse late payment fees?

If you are late on your Brighthouse payments, a late payment fee of £5.50 will apply. If you try to make a payment via cheque or Direct Debit and it bounces, you’ll be charged a fee of £5.50.

What are Brighthouse delivery times?

Brighthouse delivers products Monday-Friday between 8am and 6pm. You can choose the delivery day to suit your schedule and Brighthouse will call you when they are on their way so that you don’t need to wait in all day.

When is my Brighthouse bill due?

Your Brighthouse bill date depends on your payment schedule and whether you chose weekly, fortnightly or monthly payments. The due date can be found on your monthly statement.

Where are Brighthouse stores?

Brighthouse stores can be found all over the UK- there are 300 stores in total. You will find stores in locations such as Bedford, Carlisle, Dover, Exeter, Fulham, Gateshead, Hull, Inverness, Leeds, Margate, Norwich, Preston, Reading, St. Helens, Torquay, Wembley and York.

About Brighthouse

Brighthouse is the leading rental retailer in the UK as it has over 270,000 customers and 300 stores. Brighthouse was first founded in 2002 and is a subsidiary of Caversham Finance Limited. Across the UK, Brighthouse employs over 300 members of staff in both the stores and call centres. Brighthouse states that they are different to other rental retailers as they aim to be transparent throughout the whole process.

Brighthouse has items from many popular brands such as Sony, Whirlpool and Acer. They are known to charge an APR of 69.9% and also charge for warranties. Earlier in 2016, the Victoria Derbyshire programme on the BBC found that the total cost of a washing machine costing £358 was actually £1092 after the interest rates and warranties had been applied.

For more information about Brighthouse products and services, call the Brighthouse complaints number on this page.