0843 596 4185

NPower is a large energy company, supplying gas and electricity to personal and business customers around the UK. If you need to contact the NPower customer service team for any reason, call the NPower customer service team on 0843 596 4185.

NPower Customer Services

Call NPower customer services on 0843 596 4185 for assistance if you are an NPower customer. You may need to contact customer services regarding your billing, meter readings, your current tariffs or to report a problem with your supply. When you call the NPower customer service number, you’ll hear an automated message welcoming you to NPower. The message will tell you that you can also use the Npower app/live chat to contact them. From there, you’ll be asked to input your date of birth as six numbers, for security purposes. After you have done that, you’ll be presented with further menu options to get you through to the right department.

NPower Complaints Procedure

When you call the number 0843 596 4185 to make a complaint regarding your service with the energy company, they will typically follow the following procedure to ensure you’re left feeling like a happy and satisfied customer.

When you phone the number above the customer service advisor will attempt to put the problem right straight away and offer a solution when you phone. If the problem can’t be resolved then, it’ll go their dedicated complaints team who will review it and get back in touch with you with what can be done.

If you’re not happy with the response given as this point, you can take the complaint to the Complaints Team Leader who will review the situation. At this point, you may need to give further details and information regarding your complaint. You’ll get a letter once the complaint has been reviewed with their final response on the matter.

If you received this letter, or it has taken longer than eight weeks for a resolution to be given, you can then contact the independent Ombudsman Services: Energy to escalate the complaint.

Bills and Payments

If you have a query which relates to your NPower bills or payments, call the Npower Billing and Payment team on 0843 596 4186. You can call this number if you need assistance with making a payment or you believe that your bill is wrong and you’re paying more/less than you should be. You can call this number to confidentially discuss your NPower account as you have to input your date of birth for security reasons, so you know that your details are secure.

Meter Readings and Meter Types

If you need assistance with reading your meter, the meter is broken or you have ordered a new one, you can contact NPower by calling 0843 596 4187. By calling this number, you can get help with providing NPower with a meter reading, or report an issue with your meter. There are two types of meters – traditional meters and smart meters, which automatically give your readings to NPower to save you the hassle.

Gas and Electricity Tariffs

If you are currently an NPower customer and you’d like to switch to a different tariff to get a better deal, you can speak to customer services. To do this, contact the customer service department on 0843 596 4188. You can use this number to find out if you’re on the best value tariff.

Boilers and Heating

Is your boiler broken? Boilers can be damaged in the cold winter, so if this happens to you and you need to contact NPower, you can do so by calling 0843 596 4189. You can also use this number if you have an NPower care plan, or you are getting a boiler installed.

Moving Home

If you are planning to move home, or you have just moved into a house or flat which is serviced by NPower, call the moving home team on 0843 596 4190. You can use this phone number to tell Npower that you’re going to moving and to get assistance with settling your final bill.

Financial Help

If you are struggling to pay your energy bill or feel like you can’t afford to put your heating on, you should never suffer from this on your own. If you call NPower on 0843 218 9637, they can help you with payment plans to get you out of debt and advise you of any benefits that can help you with your energy bill.

NPower Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 596 4185 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Bills and Payments 0843 596 4186 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Meter Readings and Meter Types 0843 596 4187 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Gas and Electricity Tariffs 0843 596 4188 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Boilers and Heating 0843 596 4189 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Moving Home 0843 596 4190 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed
Financial Help 0843 218 9637 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: Closed

Other Ways to Contact NPower

You can access a range of help and support online here or live chat with the team here.