NPower

0843 596 4185

Make a complaint to NPower by calling the number 0843 596 4185, when you call this number they’ll be able to assist with complaints about hometeam, overcharging, bill problems and more.

NPower Complaint Numbers

Department Contact Number NPower Complaints Opening Times
NPower Complaints 0843 596 4185 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
NPower Overcharging Complaints 0843 596 4186 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
NPower Billing Problems complaints 0843 596 4187 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
NPower boiler cover complaints 0843 596 4188 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
NPower business complaints 0843 596 4189 Monday-Friday: 8am-8pm
Saturday: 8am-6pm
NPower Moving Home Complaints 0843 596 4190 Monday-Friday: 8am-8pm
Saturday: 8am-6pm

NPower Complaints

Get your complaint taken note of and answered as quickly as possible by calling the number 0843 596 4185. When you phone this number the trained customer service team will take details of your complaint, and do their best to resolve it there and then whilst you’re on the phone to them. However, they can’t guarantee that this is always possible, and depending on the nature of the complaint, they might need to look into it further.

NPower Complaints Email

NPower also has an email address that you can send your complaint to. It’s important to include as much information as possible in your email, so they can go through it and get it resolved quickly. Send your NPower complaints email to complaints@npower.com.

Npower Complaints Postal Address

If you’d prefer to send a letter of your complaint to NPower you can do so by addressing it to the following:

Complaints Team, npower, PO Box 177, Houghton-le-Spring, DH4 9AQ

NPower Overcharging Complaints

Have you been overcharged by NPower? You can phone the number 0843 596 4186 where they will take details of your complaint and see that it is rectified quickly. You must explain details of the extra charge, and may need to provide evidence of an overcharge.

NPower Billing Problems Complaints

If you’re having any issues with your bills then you can phone the number 0843 596 4187 to make a complaint. You might need to phone this number if your direct debit date has changed without any prior knowledge of it doing so. You might also want to make a complaint regarding extra bills that you weren’t made aware of when you signed up for NPower.

NPower Boiler Cover Complaints

Make a complaint to NPower regarding their boiler cover by calling the number 0843 596 4188. You can phone this number if you had to wait a particularly long time to get someone out to look at your boiler, if your excess payment was a lot more than expected, or they wouldn’t treat your boiler despite you having cover.

NPower Business Complaints

If you have a business plan with NPower you can phone the number 0843 596 4189 to make a complaint about this. You can use this number to complain about anything relating to your NPower Business account, such as billing, smart meters, boiler cover, moving premises and more.

NPower Moving Home Complaints

Where you let down by NPower when moving home? You can phone the number 0843 596 4190 to make a complaint regarding this. When you phone this number you can complain about the issues that came up when moving home, such as extra charges you weren’t made aware of, your new address not being registered, or bills still going to your old address.

NPower Complaints Procedure

When you call the number 0843 596 4185 to make a complaint regarding your service with the energy company, they will typically follow the following procedure to ensure you’re left feeling like a happy and satisfied customer.

When you phone the number above the customer service advisor will attempt to put the problem right straight away and offer a solution when you phone. If the problem can’t be resolved then, it’ll go their dedicated complaints team who will review it and get back in touch with you with what can be done.

If you’re not happy with the response given as this point, you can take the complaint to the Complaints Team Leader who will review the situation. At this point, you may need to give further details and information regarding your complaint. You’ll get a letter once the complaint has been reviewed with their final response on the matter.

If you received this letter, or it has taken longer than eight weeks for a resolution to be given, you can then contact the independent Ombudsman Services: Energy to escalate the complaint.

Other Ways to Contact NPower

You can access a range of help and support online here or live chat with the team here.