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A Few Useful NPower Contact Numbers:

NPower Phone Number
Head Office Contact 0843 208 1762
Customer Services Contact 0843 557 2716
Complaints Service

NPower Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

NPower Head Office Postal Address

Department Address
Head Office npower Group Ltd
Windmill Hill Business Park
Whitehill Way

Reasons to call the Npower complaints number:

There are many reasons why you might need to call the Npower complaints line, none of which are happy but all of which could result in a satisfactory action being taken on your behalf, either by the complaints department themselves or by a higher power within the company. Your reasons to complain may include:

  • An unreasonable monthly bill
  • The need to switch your current tariff to something more suitable
  • Dense, impenetrable jargon used by the company instead of clear communication
  • You cannot access your account online
  • You want to cancel your direct debit
  • Your SmartMeter is malfunctioning
  • You have moved home but Npower haven’t updated your policy
  • Your boiler or transistor has broken down
  • You are being consistently ignored in your attempts to resolve your problems normally

NPower Complaints Compensation

npower smart meter

If you have been overcharged by NPower or have suffered from power outages or prolonged lack of electricity that caused you loss, you could be entitled to compensation. The first stage of your attempt to seek that compensation is to call the Npower complaints line, 0844 826 8017, and inform them of the issue. Once you’ve registered a complaint and given them due time to resolve it, if you are still not satisfied you can take your case to a legal representative and attempt to fight for the compensation you feel you deserve. However, it is important to first attempt to go through the company’s channels, to give them a chance to respond appropriately to you and fix the problem without lawyers needing to become involved.

NPower Complaints Forum

If you’re looking for a forum on Npower complaints, you will be able to find one by using your search engine of choice to Google “npower complaints forum” and following the digital breadcrumbs from there. Due to Npower being labelled “the worst company in the UK” in a 2015 survey, they have more than one forum online entirely dedicated to complaining about them – they won’t be hard to find.

NPower Customer Complaints

Npower, having had a rough past with customer service, (see above for damning historical anecdotes about whether or not they were voted the worst company in the UK) are in a unique positin in terms of complaints: they’ve gotten very good at handling them. If you are an Npower customer and you wish to make a complaint, know that they will have a complaints management team who are not only experienced, but particularly capable in dealing with problems on the customer’s end of things.


NPower Complaints Email

The quickest, easiest and most direct way to have your complaints heard by Npower is to call their specialist complaints phone number, 0844 826 8017. This line is available from 8am to 8pm from Monday to Saturday, only operating reduced opening hours on Sundays, when their normally impressive 12 hour opening times are reduced to a 10am – 5pm 7-hour stint.

However, it is sometimes not possible, not convenient or even not desirable to have a complaint lodged over the phone, and alternative means of contacting businesses must be employed. In this case, you can use the official email address for the complaints department at Npower to register your displeasure, which can be found by going to the Npower website and accessing their “contact us” page.

The email address of their complaints department should be there, alongside a contact form and a postal address.

NPower Complaints Procedure

Standard Npower complaints procedure is designed to be both straightforward and comprehensive, collecting all the necessary information quickly and neatly.

First, you will be asked for your name, account number (if you know it), your address and post code. This allows your individual file to be found without hassle.

Your complaint will be recorded, and the staff will likely pass you on to a more specialist member who deals with your individual problem more effectively – a member of staff who is an expert in boiler failure, for example.

About NPower

NPower Business

Npower is able to provide electicity and gas power to businesses as well as domiciles – just call them and ask to connect your business ot their network. They will send an engineer out to have a look at the property and talk through your requirements, and you’ll be good to go.

NPower Online

You can manage your Npower account online by going to their official website (this isn’t it) and logging in. Once you’ve logged in, you’ll be able to view your recent usage, your bills, and any other account information you like.

NPower Tariffs

Npower tariffs are established when you begin as a customer and change depending on the readings provided by your smart meter. Any time you need to look at them, your smart meter can provide information on your current usage and projected cost of use for the month, so you won’t be surprised by bills any more.

To discuss your tariff, you can call the Npower customer contact number on 0843 208 1762This is not the dedicated complaints line, so it will only take you through to customer services, where you can discuss your tariff. If you are planning to complain, it is not the most efficient number to use.

NPower Customer Service

Npower customer service can be reached on 0843 208 1762This line operates the same opening hours as the complaints line, and can be reached whenever you need advice on your tariff, information on npower and your smart meter, or anything else.

NPower Contact

The easiest way to contact Npower is using their dedicated customer care line, on 0843 208 1762. Please note that this isn’t the complaints line, it is a general customer service line, and any attempt to lodge a complaint through it will be less effective than if you had just called the npower complaints phone number, 0843 208 1762.

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