Sainsbury’s

0843 557 3614

If you need to make a complaint relating to Sainsbury’s, call 0843 557 3614 to reach their complaints team, part of the customer service department. Sainsbury’s is one of the largest supermarket chains in the UK, with large superstores, smaller ‘local’ stores and a website offering home delivery.

Sainsbury’s Contact Numbers

Department
Phone Number
Opening Times
Customer Services
0843 557 3614
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Online Orders
0843 218 9678
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Complaints
0843 218 9679
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Returns and Refunds
 0843 557 3614
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Head Office
0843 218 9681
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Product Recalls
0843 218 9682
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm

Customer Services

The Sainsbury’s customer services team can be reached on 0843 557 3614. You can call this number to be put through to the customer service team to discuss any concerns, queries or issues that you may have. When you call, you will be transferred straight to the Sainsbury’s customer service department.

Online Orders

If you have a question regarding an online order, you can call the Sainsbury’s online team on 0843 218 9678. This could be relating to a missed delivery or a delivery that has not arrived, or finding stock in-store of a product that you have seen online. When you call the above number, press 2 to speak to the online shopping team.

Complaints

If you are not satisfied with a Sainsbury’s product or service, you can register a complaint with their complaints department by calling 0843 218 9679. When you call, press 1 to be put through to the complaints team. If your complaint is relating to an online order, it may be better to press 2 as this will get you through directly to the online team at Sainsbury’s.

Returns and Refunds

If you need to return a product to Sainsbury’s, or you are unhappy with how a return has been handled, or you are still awaiting a refund, contact Sainsbury’s on 0843 218 9679. You can use this number for any issues relating to returns and refunds, such as a returned item going missing on its way back to Sainsbury’s. When you call, press 1 to speak to the returns and refunds advisers from the customer service department.

Head Office

The Sainsbury’s head office is in London and it houses all of the company’s major departments such as supplier management, product development, HR, finance and careers. If you need to contact any of these Sainsbury’s departments, call the head office on 0843 218 9681. When you call this number, hold for an adviser from the head office.

Product Recalls

If you purchase a product from Sainsbury’s and then hear that it has been recalled, you may be wondering what to do next. The product recall advice line has been put in place by the customer service team, and you can use it to find out how to return the product. To speak to the product recall team, call 0843 218 9682.