Sainsbury’s

0843 557 3614

If you need to make a complaint relating to Sainsbury’s, call 0843 557 3614 to reach their complaints team, part of the customer service department. Sainsbury’s is one of the largest supermarket chains in the UK, with large superstores, smaller ‘local’ stores and a website offering home delivery.

Sainsbury’s Complaint Numbers

Department
Phone Number
Opening Times
Complaints
0843 557 3614
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s Staff Complaints
0843 218 9678
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s Bank Complaints
0843 557 4510
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s grocery complaints
0843 218 9679
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s credit card complaints
0843 218 9680
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s delivery complaints
0843 557 3614
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s energy complaints
0843 218 9681
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm
Sainsbury’s car insurance complaints
0843 218 9682
Mon-Fri, 8am-10pm, Sat 8am-7pm, Sun 10am-4pm

Complaints

If you are not satisfied with a Sainsbury’s product or service, you can register a complaint with their complaints department by calling 0843 557 3614. When you call, press 1 to be put through to the complaints team. If your complaint is relating to an online order, it may be better to press 2 as this will get you through directly to the online team at Sainsbury’s.

Sainsbury’s Staff Complaints

Phone the number 0843 218 9678 to make a complaint about a Sainsbury’s staff member. When you phone this number you can make a complaint about the service you received from this particular staff member, or if it was the manager or supervisor that you spoke to whilst at the store. When you call you will have to provide details of the store you visited, the date and time, as well as much information as possible about the particular staff member. If you have their name this can be really helpful, but it’s not essential.

Sainsbury’s Bank complaints

To make a complaint to Sainbury’s Bank you can phone the number 0843 557 4510. When you call this number they will take complaints relating to loans, credit cards, savings accounts and more. You can phone this number to make complaints about interest increases that you weren’t informed about, extra payments that were taken from your account, unexpected charges that were given to you and anything else.

Sainsbury’s complaints department email

The Sainsbury’s complaints department don’t have an email you can direct one too, instead, you have to fill out the contact form that’s on their website, here. Here you can send your complaint to them and wait to hear back from them.

Sainsbury’s complaints procedure

When you get in touch with Sainbury’s to make a complaint, they will do their best to resolve the complaint whilst you’re on the phone to them. However, they might need to investigate it a little more and will take details on how to get back in touch with you at a later time. If you’re not happy with the resolution that they give you, you can then direct your complaint to the Centre for Effective Dispute Resolution who will look at your complaint independently.

Sainsbury’s groceries complaints

To make a complaint about Sainsbury’s groceries you can phone the number 0843 218 9679. When you call this number you can complain about the quality of the food you’ve purchased, you can also complain about the quality of the stock that’s offered in store, as well as issues you have with products they don’t currently stock.

Sainsbury’s credit card complaints

If you’re looking to make a complaint about a Sainsbury’s credit card you can call the number 0843 218 9680. When you phone this number they can take details of complaints about credit card interest rates, the repayments, or the credit limits.

Sainsbury’s Delivery complaints

You can call the number 0843 557 3614 to make a complaint about a Sainsbury’s delivery you’re expecting or one that’s already arrived. When you phone this number you can make a complaint about a delivery that arrived late, or incomplete, or you found that the food was soiled on arrival. If you had an issue with a Sainsbury’s Delivery driver you can also call this number to register your complaint.

Sainsbury’s Energy complaints

Get in touch with the complaints department for Sainsbury’s Energy when you call the number 0843 218 9681. When you phone this number they will be able to take complaints relating to the reading of meters, any issues you have regarding your bills, switching problems you may have encountered or anything else.

Sainsbury’s Car insurance complaints

To make a complaint about Sainsbury’s car insurance you can phone the number 0843 218 9682. When you call this number they can take details of complaints about insurance premiums, excess fees, changes to rates, increase of prices, problems with claiming and more.