The contact number for Flow Energy is available directly from their website at no or lower cost
0333 344 2268
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Contact Flow Energy on their complaints number. Flow Energy is a domestic energy supplier in the UK. It operated as an individual brand under Co-op Energy, but it is now part of Octopus Energy.
Sat – Sun: Closed |
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Tariff Complaints |
Sat – Sun: Closed |
Payment Complaints |
Sat – Sun: Closed |
Account Complaints |
Sat – Sun: Closed |
Meter Complaints |
Sat – Sun: Closed |
Switching Complaints |
Sat – Sun: Closed |
Flow Energy Complaints
Contact Flow Energy by calling to ask for the complaints team if you are unhappy with your electricity or gas supply. Their advisers should be sympathetic to your complaint, and if it is severe then a senior member of staff will handle it. They should keep you up to date with developments if they have to investigate the problem before they can provide a resolution. You can also call to complain about applying for jobs at Flow Energy.
Flow Energy Tariff Complaints
Call to complain about a particular tariff from Flow Energy. Complain if they offered you a quote which was inaccurate and won’t uphold the promised rate. You should complain if you have a fixed rate tariff and the cost of your energy increases before the end of the fixed term. Or complain if you want 100% renewable energy to be available through a variable tariff, not just 50%. You can complain about the current rate on a variable tariff.
Flow Energy Payment Complaints
Many customers will pay a set amount by Direct Debit every month for their energy bills. Flow Energy will review this amount every 12 months and may increase or decrease the amount according to your energy usage. Call to complain if your Direct Debit changes and you don’t think it should. Call to complain if your account has a lot of credit and you would rather get a refund. Complain if your payment method isn’t working.
Flow Energy Account Complaints
You should get a statement from Flow Energy in the post every month unless you opt-out of this. Otherwise, you can view all of your statements and manage your account online. Call if you are not able to access your Flow Energy account or to complain about technical issues with the website. Complain if you have any trouble updating your details, submitting readings, or making payments for bills through your online account.
Flow Energy Meter Complaints
If you have a problem with reading your energy meter or submitting your meter readings, call them. Complain if there is a fault with your meter. You can complain about whichever type of meter you might have, including prepayment and smart meters. They can send an engineer to inspect and repair your meter if necessary. Call to complain if you have been waiting too long to get a smart meter or there is an issue with the installation.
Flow Energy Switching Complaints
If you are switching to Flow Energy, leaving Flow Energy, or moving into or out of a home which Flow Energy supplies, you might experience a hitch. Call if you have an issue with switching suppliers. This could be anything between taking the starting meter reading to receiving your last bill. Make sure they close or open your account properly and complain if this takes longer than 21 days. Complain if you have problems with payments.