Flow Energy

0844 257 4407

Contact Flow Energy on their complaints number by calling 0844 257 4407. Flow Energy is a domestic energy supplier in the UK. It operates as an individual brand under Co-op Energy.

Department
Contact Number
Opening Times
Flow Energy Complaints
0844 257 4407
Mon – Fri: 8am – 8pm
Sat – Sun: Closed
Flow Energy
Tariff Complaints
0844 257 4408
Mon – Fri: 8am – 8pm
Sat – Sun: Closed
Flow Energy
Payment Complaints
0844 257 4409
Mon – Fri: 8am – 8pm
Sat – Sun: Closed
Flow Energy
Account Complaints
0844 257 4410
Mon – Fri: 8am – 8pm
Sat – Sun: Closed
Flow Energy
Meter Complaints
0844 257 4411
Mon – Fri: 8am – 8pm
Sat – Sun: Closed
Flow Energy
Switching Complaints
0844 257 4412
Mon – Fri: 8am – 8pm
Sat – Sun: Closed

Flow Energy Complaints

Contact Flow Energy by calling 0844 257 4407 and ask for the complaints team if you are unhappy with your electricity or gas supply. Their advisers should be sympathetic to your complaint, and if it is severe then a senior member of staff will handle it. They should keep you up to date with developments if they have to investigate the problem before they can provide a resolution. You can also call to complain about applying for jobs at Flow Energy.

Flow Energy Tariff Complaints

Call 0844 257 4408 to complain about a particular tariff from Flow Energy. Complain if they offered you a quote which was inaccurate and won’t uphold the promised rate. You should complain if you have a fixed rate tariff and the cost of your energy increases before the end of the fixed term. Or complain if you want 100% renewable energy to be available through a variable tariff, not just 50%. You can complain about the current rate on a variable tariff.

Flow Energy Payment Complaints

Many customers will pay a set amount by Direct Debit every month for their energy bills. Flow Energy will review this amount every 12 months and may increase or decrease the amount according to your energy usage. Call 0844 257 4409 to complain if your Direct Debit changes and you don’t think it should. Call to complain if your account has a lot of credit and you would rather get a refund. Complain if your payment method isn’t working.

Flow Energy Account Complaints

You should get a statement from Flow Energy in the post every month unless you opt out of this. Otherwise, you can view all of your statements and manage your account online. Call 0844 257 4410 if you are not able to access your Flow Energy account or to complain about technical issues with the website. Complain if you have any trouble updating your details, submitting readings, or making payments for bills through your online account.

Flow Energy Meter Complaints

If you have a problem with reading your energy meter or submitting your meter readings, call 0844 257 4411. Complain if there is a fault with your meter. You can complain about whichever type of meter you might have, including prepayment and smart meters. They can send an engineer to inspect and repair your meter if necessary. Call to complain if you have been waiting too long to get a smart meter or there is an issue with the installation.

Flow Energy Switching Complaints

If you are switching to Flow Energy, leaving Flow Energy, or moving into or out of a home which Flow Energy supplies, you might experience a hitch. Call 0844 257 4412 if you have an issue with switching suppliers. This could be anything between taking the starting meter reading to receiving your last bill. Make sure they close or open your account properly and complain if this takes longer than 21 days. Complain if you have problems with payments.