Call the Booking.com complaints number to speak to a person about your Booking.com issues on 0843 557 4870. If you cannot resolve a problem with the property you booked then call this number. Make your complaint to Booking.com and they can try to resolve it.
To make a complaint about the Booking.com website, call 0843 557 4870. If you are unable to use the desktop or mobile versions of the website due to technical issues, then you need to report these problems. Complain to Booking.com if you think that their search system is too difficult to navigate. You might find that their filters aren’t helpful enough or the prices aren’t always as advertised. Complain about the Genius membership if you don’t see how it is actually beneficial. You may think that Genius or the warning notifications are misleading.
You might want to complain about pricing on Booking.com if you see the price rise or fall, before or after booking. The conditions of prices and what they cover depend on the hotel or property. Complain if you think Booking.com should allow customers to use vouchers or discount codes from other brands. If there is any confusion around deposits or charges in advance of a booking, call 0843 208 4456. Complain if your payment policy doesn’t mention prepayment but the property charges your card. Complain if they don’t accept a valid card.
Complain to Booking.com if you are not able to locate property details for your booking. Call 0843 208 4459 with complaints regarding your existing booking. Complain if there are now additional costs for your stay which the property listing did not mention before. This could be for accommodating children or anything else. Complain if you need to amend a booking but you can’t for example if there is a problem with the policy. This could be about changing dates or payment or guest details, or adding or removing extras like meals or Wifi.
The cancellation policy will be shown at the time of booking. Some bookings come with free cancellation up to a certain date or time, so you should select this option for flexibility. The property may charge a cancellation fee up to the total of your booking cost. Call 0843 208 4461 if the property charges cancellation fees or does not allow you to cancel if this goes against the policy in your booking confirmation. Complain that you want to cancel if you think that a property listing misled you and they’re unable to cater to your needs after all.
Using the Booking Assistant in your Booking.com account, you should be able to message the property regarding your booking. This includes getting some more information about facilities, making changes, or complaining about errors. Take your property complaint to Booking.com on 0844 248 3389 if they are not responding to you or you think that they’re being unreasonable. Complain about poor quality facilities or a lack of customer service, during or after your stay. Always check the property policy before booking to avoid issues.
Booking.com sometimes gives rewards in exchange for customer referrals. You should get an e-mail about claiming your reward after your referred friend returns from their booked trip. Rewards payments can take between 30 and 60 working days, whether they go to your credit card or Booking.com wallet. You can keep checking on the status of your rewards in your account. If there are any problems with your rewards or a referral, call 0844 248 3391 to complain. Call if your reward or your friend’s reward has still not arrived after 60 days.