DX Delivery

0844 257 0148

You can contact the DX Delivery complaints team by calling 0844 257 0148. You can call the complaint team about any of the DX Delivery services.

Department Contact Number Opening Times
Complaints  0844 257 0148 Monday-Friday: 9am-5pm
Customer Service  0844 257 0149 Monday-Friday: 9am-5pm
Delivery Complaints  0844 257 0505 Monday-Friday: 9am-5pm
Staff/pick up complaints  0844 257 0678 Monday-Friday: 9am-5pm
Tracking complaints  0844 257 0690 Monday-Friday: 9am-5pm
Website complaints  0844 257 0691 Monday-Friday: 9am-5pm

Complaints

If you are generally unhappy about the service you have received from DX Delivery you can call the complaints team on 0844 257 0148. The complaints team will be able to file a complaint for you or transfer you to another department who will be able to deal with your complaint better.

Customer Services

You can get in touch with the DX Delivery customer services team if you have some questions about the services or you are having some problems and would like help, call the customer services team on 0844 257 0149. You can inquire about the complaints policies and procedures by calling the customer services team as well.

Delivery Complaints

If your delivery was late or the item arrived damaged or broken you can call the delivery complaints team on 0844 257 0505. You may need to provide evidence of the item being broken such as photographs which you will be provided with an email address for you to send them to. You may be offered some compensation for this experience and the item that was broken.

Staff/Pick up Complaints

If you have recently had a negative experience with a member of the DX Delivery team whether they were rude, unhelpful or didn’t handle your items with care you can complain about it by calling 0844 257 0678. You can also call that number to complain about an item pick up if it was late or you were not happy with the experience.

Tracking Complaints

If you have been tracking your package on the website and the tracker is displaying incorrect information, you believe your item was delivered to the wrong home, it is not finding your item or you’re having other problems with the tracker you can complain by calling 0844 257 0690.

Website Complaints

If you have been using the DX Delivery website and it is broken, not working correctly or displaying wrong information you should call 0844 257 0691 to complain about the issue and so the DX Delivery team can sort out the problem quickly.