You can contact the DX Delivery complaints team by calling 0844 257 0148. You can call the complaint team about any of the DX Delivery services.
|Department||Contact Number||Opening Times|
|Complaints||0844 257 0148||Monday-Friday: 9am-5pm|
|Customer Service||0844 257 0149||Monday-Friday: 9am-5pm|
|Delivery Complaints||0844 257 0505||Monday-Friday: 9am-5pm|
|Staff/pick up complaints||0844 257 0678||Monday-Friday: 9am-5pm|
|Tracking complaints||0844 257 0690||Monday-Friday: 9am-5pm|
|Website complaints||0844 257 0691||Monday-Friday: 9am-5pm|
If you are generally unhappy about the service you have received from DX Delivery you can call the complaints team on 0844 257 0148. The complaints team will be able to file a complaint for you or transfer you to another department who will be able to deal with your complaint better.
You can get in touch with the DX Delivery customer services team if you have some questions about the services or you are having some problems and would like help, call the customer services team on 0844 257 0149. You can inquire about the complaints policies and procedures by calling the customer services team as well.
If your delivery was late or the item arrived damaged or broken you can call the delivery complaints team on 0844 257 0505. You may need to provide evidence of the item being broken such as photographs which you will be provided with an email address for you to send them to. You may be offered some compensation for this experience and the item that was broken.
Staff/Pick up Complaints
If you have recently had a negative experience with a member of the DX Delivery team whether they were rude, unhelpful or didn’t handle your items with care you can complain about it by calling 0844 257 0678. You can also call that number to complain about an item pick up if it was late or you were not happy with the experience.
If you have been tracking your package on the website and the tracker is displaying incorrect information, you believe your item was delivered to the wrong home, it is not finding your item or you’re having other problems with the tracker you can complain by calling 0844 257 0690.
If you have been using the DX Delivery website and it is broken, not working correctly or displaying wrong information you should call 0844 257 0691 to complain about the issue and so the DX Delivery team can sort out the problem quickly.
Tips to Contact DX Delivery Complaints Number
DX Delivery advisers should be available to log your complaints from Monday to Friday. Call during this time to report your concerns and they will begin to investigate this immediately. It may take 7-10 working days for DX Delivery to provide a final response to a complaint. If you have an ongoing complaint, keep a record of communications with DX. When you first call to complain, have the relevant information ready to speed things up. This includes the delivery name and address, the reference/tracking number, and the reason for complaint.