Alton Towers

Alton Towers Complaints Number

Alton Towers, full title Alton Towers Resort, is a theme park which can be found in Staffordshire, England. To access the park, you must go through the small village of Alton, hence the name of the resort itself. The theme park was introduced to the world in 1980, with rides and water parks opening in subsequent years. The park is also host to the Alton Towers hotel, which has hundreds of themed rooms, and can be booked with an accompanying ticket, which can be bought on the Alton Towers website.

Other Alton Towers Connection Numbers

Department Number Opening Hours
Complaints Number 0843 557 3820 24/7
Theme Park 0843 557 5259 24/7
Alton Towers Hotel 0844 248 2142 24/7
Short Breaks Helpline 0844 248 2143 24/7
CBeebies Land 0844 248 2166 24/7
Shopping and Restaurants 0844 248 2167 24/7
Head Office 0843 557 5259 24/7

Complaints Number 0843 557 3820

This is the official complaints number for Alton Towers. Below is a list of reasons why you could potentially call the number above:

  • You have a bad experience when inside Alton Towers
  • You would like to complain about the waiting times to get onto your favourite rides
  • You would like to make a complaint about the food services available to you at Alton Towers Resort
  • You would like to make a complaint about a member of staff who, you feel, has disrespected you whilst inside the park

If you have any other complaints, perhaps about the price of tickets to the park, then you can also use this number to discuss your issue with a member of the team. If you have already called this number, and are unsatisfied by the way in which your complaint was handled, then you can call the head office address for Alton Towers on the head office contact number found at the bottom of this page.

Alton Towers Complaints NumberTheme Park 0843 557 5259

The estate in which Alton Towers sits was formerly owned by the Earl of Shrewsbury. Since it was sold off in 1924, the resort has had gardens and themed rides installed in order to satisfy the members of public who wanted to explore the land and surrounding areas. By the 1950’s, the resort opened a fairground to much success. It’s thought that this fairground was the basis on which Alton Towers Resort now sits.

The modern park we all know now is thanks to majority shareholder Denis Bagshaw, who lay down the groundwork for creating Alton Towers resort. Opening officially as the resort in the 1980’s, the first rides to be introduced to the theme park included Corkscrew, the Pirate Ship, The Flume and The Black Hole. All of these rides have been changed and moved over the years, however the park is now host to a plethora of thrill seeking rides for the whole family to enjoy.

In 1990, the theme park was bought by The Tussaud’s Group, which brought many attractions into the park including The Runaway Mine Train, The Haunted House, Oblivion and Galactica. These rides have brought great success to the park over the years, attracting millions of visitors each year.

If you would like to know anything about Alton Towers Resort, or you would like to book a stay at the Alton Towers hotel, then you can call this number to discuss the best deals for you.

Alton Towers Complaints NumberAlton Towers Hotel 0844 248 2142

Alton Towers is host to a range of accommodation for the whole family! Whether you’re after a short break away, or you’re a couple who just wants to explore the fun of Alton Towers, you can find everything for you at Alton Towers resort.

Enchanted Village Woodland Lodges

Relatively new to the park, the woodland lodges are a great escape from the hustle and bustle of the park. Each lodge can sleep up to 5 people, and house a double bed, bunk beds and one truckle bed. Your lodge will also have an outdoor decking area surrounded by children’s play areas and free car parking. With a dedicated restauranct for breakfast and two more for lunch and dinner, your food is sorted as well!

In the village you can also find luxury treehouses, perfect for a couple who would like to take a dip in the hot tub after spending their day walking around the resort.

The lodges are within walking distance to the park itself, so if you’re an outdoorsy person, why not book a lodge today and enjoy Alton Towers from within the Enchanted Village?

Alton Towers Waterpark

If you’re looking for some summer fun, why not visit Splash Landings? With a hint of the Caribbean and a giant waterpark to explore, who wouldn’t love some fun in the sun with Alton Towers Splash Landings?

Alton Towers Hotel

The classic Alton Towers Hotel is themed to be an explorers dream hotel. With adventures to be had in the hotel itself, the Alton Towers hotel is host to themed rooms and is within walking distance to the park itself. Book today on the number above.

Short Breaks Helpline 0844 248 2143

With Alton Towers, you don’t have to just visit for the day, in fact, we suggest you take a whole weekend to explore the amazing things that Alton Towers has to offer you. With short breaks helpline, you can book your perfect stay at Alton Towers for the best price. So whether you want to stay at the Hotel, Splash Landings or you would like to try out the new woodland lodges in the Enchanted Village, call the number above for all deals relating to accommodation, car parking and resort access.

Cbeebies Land 0844 248 2166

Cbeebies land is new for 2017! With 14 attractions, themed rooms in the Alton Towers hotel, and short breaks available to you, it’s perfect for a weekend away with the kids. See all of your favourite Cbeebies characters at Alton Towers and visit the main attractions, all inspired by Cbeebies!

Shopping and Restaurants 0844 248 2167

Throughout the resort, visitors will be able to find a range of themed restaurants and stores selling a range of Alton Towers themed gifts and accessories for you to take home. If you would like to know more about souviners available to you at Alton Towers, call the number above and a member of the team will be able to help you further.

Head Office 0843 557 5259

If you have already called the complaints line for Alton Towers, but feel as though you are not getting anywhere with your complaint, one option is to call the Head Office number. Someone from the head office team will be able to help you further.