0843 557 3626

You can get in touch with the TUI complaints team by calling 0843 557 3626, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services.

Department Contact Number Opening Times
Complaints 0843 557 3626 Monday-Friday: 9am-5pm
Customer Services 0843 557 5243 Monday-Friday: 9am-5pm
Complaints about flights/holidays/cruises 0844 826 0639 Monday-Friday: 9am-5pm
Staff complaints 0844 826 8018 Monday-Friday: 9am-5pm
Delay complaints 0844 453 0237 Monday-Friday: 9am-5pm
Website or booking complaints 0844 248 0037 Monday-Friday: 9am-5pm


If you have a general complaint about the company you can complain by calling the TUI complaints team on 0843 557 3626. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred.

Customer Services

If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team on 0843 557 5243. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with.

Complaints About Flights/Holidays/Cruises

If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling 0844 826 0639. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. You may be offered a refund or a compensation.

Staff Complaints

Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call 0844 826 8018 to file a complaint about it. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Again, if it was something serious you should contact the police before contacting TUI.

Delay Complaints

There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. If you recently had a delayed TUI flight you can complain by calling 0844 453 0237. You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed.

Website or Booking Complaints

If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling 0844 248 0037. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers.