The contact number for TUI is available directly from their website at no or lower cost
020 3451 2688
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services.
| Department | Opening Times |
| TUI Complaints | Monday-Friday: 9am-5pm |
| Customer Services | Monday-Friday: 9am-5pm |
| Complaints About Flights/Holidays/Cruises | Monday-Friday: 9am-5pm |
| Staff Complaints | Monday-Friday: 9am-5pm |
| Delay Complaints | Monday-Friday: 9am-5pm |
| Website or Booking Complaints | Monday-Friday: 9am-5pm |
TUI Complaints
If you have a general complaint about the company you can complain by calling the TUI complaints team. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred.
Customer Services
If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with.
Complaints About Flights/Holidays/Cruises
If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. You may be offered a refund or compensation.
Staff Complaints
Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Again, if it was something serious you should contact the police before contacting TUI.
Delay Complaints
There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. If you recently had a delayed TUI flight you can complain by calling. You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed.
Website or Booking Complaints
If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers.