Ryanair

Ryanair complaints number

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Ryanair is a budget airline in the UK which flies to destinations all over Europe. If you have a complaint to make about Ryanair, call 0843 208 1735 for assistance.

Ryanair Contact Numbers

Department Contact Number
Ryanair Complaints 0843 208 1735
Head Office 0844 453 0233
Lost baggage 0843 208 1735

Ryanair  Opening Hours

Days Opening Hours
Monday- Friday 6am-7pm
Saturday 9am-6pm
Sunday 10am-6pm

Ryanair Head Office Location

Department Address
Ryanair Head Office Ryanair DAC
Corporate Head Office
Airside Business Park
Swords
Co. Dublin
Ireland

Reasons to contact the Ryanair complaints number:

  • To make a complaint about a delayed flight.
  • To make a complaint about lost or stolen baggage.
  • To make a complaint about the check-in or boarding process.
  • To make a complaint about special assistance that you received.
  • To make a complaint about an onboard experience such as a member of staff or the condition of the plane.

Ryanair Complaints Procedure

Ryanair is a budget airline which flies to destinations all over Europe such as Paris, Brussels, Alicante, Berlin, Warsaw, Lanzarote, Latvia and much more. Fares start from £9.99 one-way making the airline a popular option to travel for a low cost. Occasionally things can go wrong. You might find that your flight is delayed or you missed it due to something out of your control. You may be unhappy with the way that a member of staff treated you in the airport or onboard the flight. Your baggage may have got lost upon arrival or departure. If any of these unfortunate incidents happen to you, you can make a complaint to Ryanair. The method of making a complaint depends on what you are complaining about. If you wish to make a complaint about lost or damaged baggage, you can do so by completing an online contact form found here. If you are claiming for damage baggage, you must make your complaint within seven days of the incident occurring. If you are claiming for misplaced baggage, do so after 21 days of it going missing.  If your flight was delayed for more than three hours or cancelled, you can contact Ryanair using the online complaints form here, as you may be entitled to compensation.

If you wish to make a complaint by writing a letter in the post, you can send your complaint to the following address:

Customer Service Department

PO Box 11451

Swords

Co Dublin

Ireland

If you are not satisfied with Ryanair’s solution to your complaint, you can take your complaint to the Airline Dispute Resolution team, an impartial scheme. You can write to the Airline Dispute Resolution team at:

Airline Dispute Resolution, 33 Floor Euston Towers, 286 Euston Road, London NW1 3DP

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or by emailing them using:

aviation@theretailombudsman.org.uk

You can also refer your complaint to the European Commission here. You will be asked to submit the trader’s email address which for Ryanair is  odr@ryanair.com.

Ryanair Complaints Email

Ryanair does not supply a public email address but you can email them using an online contact form which is available here. You’ll need to select an option relating to your complaint- for instance, call centre, special assistance, payments, baggage or other.

Ryanair Complaints Phone Number

If you prefer to make your complaint about Ryanair over the phone, you can do so by calling 0843 208 1735. When you call, an operator will be waiting to assist you with your complaint and will work towards finding a solution whilst you are on the phone to them.

Ryanair Flights

Ryanair flights
Ryanair flights

Ryanair has a vast range of flights to many destinations. Besides the basic fare, there are three upgrade options to suit different types of travellers. If you have children, you may find it beneficial to opt for the Family Extra service which gives you 15kg in checked bags, travel insurance and priority boarding. If you are travelling for business purposes,  you may appreciate the Business Plus service where you will get free priority boarding, free 30 day check in, free reserved seat, free 20kg checked bag, fast track through security, flexible tickets and a Business Plus desk dedicated to you. If you’re travelling for leisure and simply enjoy a better service, opt for Leisure Plus which gets you free priority boarding, a free reserved seat, a free 20kg check in bag and 30 day advanced check in.

Ryanair Check In

The easiest way to check in for your Ryanair flight is to do it online. You need your flight number and your last name and you will be given the opportunity to select a seat and add baggage. Once you have done this, you will be able to print out a boarding pass to use at the airport. It’s important to remember to print out your boarding pass as the airport will charge you money to print it on your behalf. When you get to the airport after checking in online, you will need to visit the bag drop desks which open two hours before your flight. You simply drop your bags off, show your boarding pass and you will be able to proceed to security.

Ryanair Hand Luggage

With every standard Ryanair fare, each traveller gets two pieces of hand luggage- one larger bag weighing up to 10kg with a maximum size of 55cm x 40cm x 20cm and one smaller bag measuring up to 35cm x 20cm x 20cm. If you’re travelling with an infant, you may also have a baby bag weighing up to 5kg. As a result of a lack of space in the cabin, if your flight is full you may be asked to check your hand luggage in free of charge, as there is only space for 90 cabin bags in the overhead lockers.

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About Ryanair

Ryanair was founded back in 1985, originally as an airline flying solely from Waterford in Ireland to London. Today, it is one of the largest airlines in Europe. The airline flies to over 30 countries in Europe as well as Africa and the Middle East. Ryanair employs over 11,000 people and the head office can be found at Dublin Airport.

For more information about Ryanair services or to make a complaint, call the Ryanair complaints number on this page.