If you’d like to make a complaint to New Look you can get in touch with their complaints department on the number 0843 557 4374 to make a formal complaint and see that it is resolved quickly for you.
New Look Complaint Numbers
|New Look Complaints||0843 557 4374||Mon-Fri 9am – 8pm|
|New Look Employee Complaints||0843 557 5197||Mon-Fri 9am – 8pm|
|New Look Store Card Complaints||0843 557 3604||Mon-Fri 9am – 8pm|
|New Look Delivery Complaints||0844 826 8386||Mon-Fri 9am – 8pm|
|New Look Clothing Complaints||0844 248 3671||Mon-Fri 9am – 8pm|
|New Look Refund Complaints||0844 248 2668||Mon-Fri 9am – 8pm|
New Look Complaints
If you would like to register a complaint with a member of the complaints team from New Look, then call 0843 557 4374 and you will be connected immediately. From here, you can complain about any aspect of the service you have received from New Look. If you would like to complain about a specific person, we suggest you write down their name and the store for which they work in order to inform the complaints team. If you would like to complain about a certain store, make sure you have the correct store when making a complaint to the New Look Complaints Number. If you would like to make a more general complaint, you can also use this number to be put in contact with the complaints team. Whether your complaints is about the fit of New Look clothing, or any other aspect of their range, someone will aim to help you immediately.
New Look complaints email
There isn’t a direct email that you can send your complaint to New Look, instead you must contact them via their website using the contact form. This is similar to an email, you’ll just be prompted with the information they require and someone will get back to you on email as well.
New Look Complaints procedure
When you get in touch with New Look to make a complaint, they will aim to have it resolved within seven working days, however, in some cases, it might take a little longer if they need to conduct a more thorough investigation into the complaint. They will, however, let you know if it is going to take longer than the seven days.
If you’re unhappy with the response given to your complaint, you can then ask for it to be escalated to a senior member of the complaints department who will review the case in full again.
If your complaint still can’t be resolved, you can then take it to the Consumer Ombudsman who is an independent body and they will review your complaint and make a decision on what can be done.
New Look employee complaints
Call the number 0843 557 5197 to make a complaint about a specific member of staff that you dealt with whilst visiting a New Look store. When you phone this number you can complain about staff members who were rude to you, or not particularly helpful with your request. When you phone this number it’s helpful to have the staff member’s name, but not essential and sometimes a small description of the employee will be sufficient. You will also need to give details of the store your visited and the date and time of your visit too.
If you’d like to complain about a New Look store you can also use the number above, when you call this number you can complain about the cleanliness or accessibility of the store, or if you found that you could manoeuvre around the store easily, or the lifts or escalators were not working correctly and there was little way you could get around each floor.
New Look Store Card Complaints
You can complain about New Look store cards by calling the number 0843 557 3604 to register your complaint and get someone to take a look into it. You can phone this number to complain about store cards that have increased in interest without any prior communication with you, if you find there are unexpected charges on the account, or your card was unable to be used in a store, without any valid reason given.
New Look Delivery Complaints
Call the number 0844 826 8386 to complaint about New Look deliveries that you’re expecting or ones that have arrived. You can phone this number to make complaint about deliveries that have arrived late, or ones that haven’t shown up at all. You can also phone this number to complaint about deliveries that arrived with the correct items in them, or items that have arrived damaged or un-wearable.
New Look Clothing Complaints
If you’re disappointed with the quality of the clothing you have purchased from New Look you can call the number 0844 248 3671 to complain about this. When you phone this number you can complain about the quality of the clothing, such as clothing that hasn’t washed correctly, has come apart, or colour has run.
New Look Refund Complaints
To make a complaint about the refund or return process at New Look you can call the number 0844 248 2668. When you phone this number they will take details of complaints about refunds that were denied without a valid reason, or incorrect refunds given, or waiting too long for money to be put back into your account.