To get in touch with the Moonpig complaints team you can call 0843 596 3969. Moonpig is an online shop that allows you to personalise cards and gifts.
Complaints Numbers for Moonpig
|Moonpig||Contact Number||Opening Times|
|Complaints||0843 596 3969||Mon-Fri 8am-7pm|
|Customer Services||0843 596 3970||Mon-Fri 8am-7pm|
|Late or Lost Delivery Complaints||0843 596 3971||Mon-Fri 8am-7pm|
|Wrong Delivery Complaints||0843 596 3972||Mon-Fri 8am-7pm|
|Damaged Package Complaints||0843 596 3973||Mon-Fri 8am-7pm|
|Staff Complaints||0843 596 3974||Mon-Fri 8am-7pm|
If you would like to make a general complaint about the Moonpig services you can call 0843 596 3969. You can call this number if you are having problems with the site, you’re unhappy about something that is on the website or you have some other general complaints about the website or the company.
Moonpig Customer Services
Get in touch with the Moonpig customer services team by calling 0843 596 3970. You can get in touch with the team if you’re struggling to log in to your account, your order won’t go through, you’re having issues with editing a card or other product, you need help with the site or you would like to ask some other questions or you need some other assistance.
Late or Lost Delivery Complaints
If your Moonpig delivery arrived late or you believe it has been last you need to call 0843 596 3971. You can call the team if the gift or card you ordered arrived after the estimated date you were given or if your card or gift hasn’t arrived at all and it has been more than 7 days since the estimated arrival, you may receive a refund or they may be able to send out another card or gift without you remaking it.
Wrong Delivery Complaints
If you have received the wrong delivery you can call 0843 596 3972. If you recently opened a parcel or envelope from Moonpig and it contained the wrong item or someone else item you can file a complaint by calling the number. They may be able to send out the correct item again free of charge.
Damaged Package Complaints
If your parcel or envelope arrived damaged or broken you need to call 0843 596 3973. You can call that number if your gift or card arrived damaged or broken in the mail. You may need to provide images with your complaint and you may receive a refund for the cost of the product.
If you have had a bad experience with a Moonpig member of staff you can call 0843 596 3974. You will need to describe what happened when it happened and who it was that you had the bad experience with. If you do not know who it was you may need to describe the employee and provide some evidence to allow Moonpig to investigate the issue.