The contact number for Moonpig is available directly from their website at no or lower cost
0345 4500 100
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
To get in touch with the Moonpig complaints team you can call the number. Moonpig is an online shop that allows you to personalise cards and gifts.
Complaints Numbers for Moonpig
| Moonpig | Opening Times |
| Complaints | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
| Customer Services | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
| Late or Lost Delivery Complaints | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
| Wrong Delivery Complaints | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
| Damaged Package Complaints | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
| Staff Complaints | 8:30am until 9pm Mon-Fri 10am-6pm Saturdays |
Moonpig Complaints
If you would like to make a general complaint about the Moonpig services you can call on the phone. You can call this number if you are having problems with the site, you’re unhappy about something that is on the website or you have some other general complaints about the website or the company.
Moonpig Customer Services
Get in touch with the Moonpig customer services team by calling them. You can get in touch with the team if you’re struggling to log in to your account, your order won’t go through, you’re having issues with editing a card or other product, you need help with the site or you would like to ask some other questions or you need some other assistance.
Late or Lost Delivery Complaints
If your Moonpig delivery arrived late or you believe it has been last you need to call. You can call the team if the gift or card you ordered arrived after the estimated date you were given or if your card or gift hasn’t arrived at all and it has been more than 7 days since the estimated arrival, you may receive a refund or they may be able to send out another card or gift without you remaking it.
Wrong Delivery Complaints
If you have received the wrong delivery you can call and complain. If you recently opened a parcel or envelope from Moonpig and it contained the wrong item or someone else item you can file a complaint by calling the number. They may be able to send out the correct item again free of charge.
Damaged Package Complaints
If your parcel or envelope arrived damaged or broken you need to call to complain. You can call that number if your gift or card arrived damaged or broken in the mail. You may need to provide images with your complaint and you may receive a refund for the cost of the product.
Staff Complaints
If you have had a bad experience with a Moonpig member of staff you can call to complain. You will need to describe what happened when it happened and who it was that you had the bad experience with. If you do not know who it was you may need to describe the employee and provide some evidence to allow Moonpig to investigate the issue.