The contact number for Tesco is available directly from their website at no or lower cost
0345 301 4455
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If you need to make a complaint to Tesco regarding their stores, one of the services they offer such as car insurance or Tesco Mobile you can phone the number.
Tesco Complaints Numbers
| Tesco | Opening Hours |
|---|---|
| Tesco Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Car Insurance Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Store Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Staff Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Delivery Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Clubcard Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Food Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| F&F Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
| Tesco Mobile Complaints | Mon-Fri 8am – 9pm Sat-Sun 8am – 8pm |
Tesco Complaints
If you’d like to make a complaint to Tesco you can do so by calling the contact number. When you phone this number they will explain what will happen during the Tesco complaints procedure, and how long you can expect to wait for an outcome for your complaint. They will try to resolve them when you phone up, however, in some cases they might not be able to and you will need to wait a while to hear back from them.
Tesco Car Insurance Complaints
If you’d like to make a complaint about Tesco car insurance you can phone the number. When you call this number they will be able to take details about complaints you have relating to the process of claiming on your Tesco car insurance, or a complaint relating to how long you have to wait for the payment to be made. If your Tesco car insurance payment was not the correct amount you needed to cover your expenses, then you can phone this number to make a complaint about this.
Tesco Store Complaints
You can phone the number to complain about a Tesco store that you have visited and were not happy with. When you phone this number they will take details about complaints you have regarding the layout of the store, the cleanliness of the store, or how the store aisles were filled with products and you couldn’t manoeuvre your trolley around the aisles.
You can also phone this number to complain about the accessibility of the store or the facilities that were or were not available when you visited.
To complain about a specific Tesco store you will have to provide details of the store you visited, with information such as the time and date you visited.
Tesco Staff Complaints
To make a complaint about a staff member you can phone the number. When you call this number you will have to provide details of the store you visited, the issue that arose, as well as much information as possible regarding that staff member.
Tesco Delivery Complaints
If you’d like to complain about a Tesco Delivery you can phone the number. When you call this number you can make complaints about deliveries that aren’t delivered on time, or deliveries that arrive with missing or incorrect items. If you have paid for the Delivery Saver option that is offered by Tesco, but there is an issue with using it you can phone the number above to make a complaint regarding this.
Tesco Clubcard Complaints
Phone the number to make a complaint about the Tesco Clubcard. You can phone this number if you have made a purchase but the points haven’t been acknowledged on your total. You might also want to make a complaint about vouchers that were not delivered to you, or were delivered but could not be used for whatever reason. If you think that the correct amount of vouchers has not been issued and you’d like to complain about this, you can phone the number above to do so.
Tesco Food Complaints
To make a complaint about Tesco food you can phone the number. When you phone this number you can make a complaint about the standard of the food you have purchased from Tesco. If you found something in your food that wasn’t supposed to be there, if you’re in any way unhappy with the product, or issues relating to allergens and ingredients in the food, call the number above to make your complaint.
F&F Complaints
If you have a complaint to make about Tesco’s clothing range F&F you can phone the number. When you phone this number you can call to complain about the quality of the clothing you purchased, and discuss whether you’d like to have the item replaced or refunded. If you found a specific item to be faulty, you can also phone the number above.
Tesco Mobile Complaints
Phone the number to complain about Tesco Mobile. When you phone this number they can take note of complaints relating to the Tesco Mobile service. If you find that your phone is unavailable for long periods of time, the signal strength is always fluctuating and you find it hard to connect to other phone numbers.
Tesco Complaints Department Email
If you would prefer to send your complaint on email, rather than calling one of the numbers above for an instant response, you can send an email to customer.services@tesco.co.uk. Provide as much detail as possible relating to your complaint, as well as what you’d like Tesco to do to rectify the problem.
Tesco Complaints Procedure
When you call to make a complaint to Tesco, their customer service team will take the details of your complaint and explain if they need to look into it further, or they can give a response and offer you something as a means of an apology there and then whilst you’re on the phone. If an investigation is needed, they will take some further details from you and arrange to get back to you within a certain time frame with their response. If you’re not happy with the response given in relation to your complaint, you can ask for the complaint to be escalated further and someone higher up in the company will review your complaint and come back to you with their findings.
Tesco Head Office Address
| Department | Address |
|---|---|
| Head Office | Tesco Stores Ltd Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA |