The contact number for Hungry Horse is available directly from their website at no or lower cost
0128 349 8400
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Phone the Hungry Horse Complaints number where you can log your complaints about the levels of service you received, food complaints, the cleanliness of the location and more.
| Department | Opening Times |
| Complaints | Monday-Friday: 9am-5pm |
| Customer Service | Monday-Friday: 9am-5pm |
| Complaints about food | Monday-Friday: 9am-5pm |
| Service complaints | Monday-Friday: 9am-5pm |
| Location complaints | Monday-Friday: 9am-5pm |
| Website complaints | Monday-Friday: 9am-5pm |
Complaints
Phone the number to get through to the complaints helpline for Hungry Horse. Here they will be able to explain the complaints process that Hungry Horse uses to aim to rectify and resolve the complaint. They’ll also let you know if you’re better directed to complain in person or directly over the phone to the local brand of Hungry Horse that you visited.
Customer Service
Contact the customer service helpline on the number where they can help you with any queries you have regarding the customer complaints process or anything else you might need help with. When you phone the number above they can help you locate your nearest branch of Hungry Horse, as well as provide contact details if you need to get in touch with them. They’ll also be able to tell you the opening times of your local branch.
Complaints About Food
To make a complaint about the food you ordered from Hungry Horse you can call the number. When you phone the number, give details about the branch you visited, the time you visited and details about what you ordered. Also, explain your complaint about it and what was wrong with it. The advisor will take this all into consideration and will make a judgement of what can be done to rectify it, they might not be able to resolve the complaint whilst you’re on the line but will get back to you shortly at your earliest convenience.
If you would like to make a complaint about the menu offerings from Hungry Horse and would like to make suggestions about the number of gluten-free, vegan, vegetarian, low-calorie options on the menu you can phone the number above. The team are willing to take all customer feedback on board.
Service Complaints
Make a complaint about the level of service you received whilst at a Hungry Horse brand when you phone the number. When you phone this number you must explain the branch you visited, details of the date and time, and if you can the name of the person that served you. In some cases, it might be better to direct this complaint to the manager of the specific branch, but the customer service advisor will tell you this when you phone.
Location Complaints
If you would like to complain about the location, cleanliness or accessibility of the branch of Hungry Horse you visited you can phone the number. When you phone the number explain the problem you encountered at your location of Hungry Horse. The person on the line will log your complaint and aim to resolve it whilst you are on the line. However, further investigation may be needed for your complaint. In this instance, they will take contact details from you and get back to you at a later time with details of how they aim to resolve your complaint.
Website Complaints
Make a complaint about the Hungry Horse website when you phone the number. When you phone this number explain the problem you encountered with the website, whether it was technical issues or incorrect details on there and let the customer service team know about any issues you have had when using the Hungry Horse website.