EE

EE complaints

EE, formerly “Everywhere Everywhere”, is a British mobile phone company who also sell internet broadband deals.

 EE Contact Numbers:

Amazon UK Phone Number
Head Office 0844 826 8077
EE Complaints  0844 826 8077
Customer Services  0843 557 5014
Helpline  0844 248 2565
Upgrades  0843 218 9632

EE Opening Hours

Department Opening Hours
Customer Service 8am to 8pm Weekdays
8am to 6pm Weekends

EE Head Office Address

Department Address
Head Office EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN

Reasons to contact EE complaints:

        • If you are unsatisfied with your EE contract and wish to cancel it.
        • If you are unhappy with service you have received at an EE store.
        • If you have been charged for something you didn’t purchase and wish to complain to EE.
        • If you wish to make a complaint about a certain product available on their site.
        • If you are unsatisfied with the customer service that you have received previously through EE or at an EE store.

Where are EE call centres based?
Why do I have no service with EE?
Who delivers EE phones?
Why don’t I have 4G with EE?

EE customer complaints

The number above will put you through to the EE customer complaints line. From there, a member of the customer service team will listen to your complaint and try to resolve your issue. If the complaint or issue can be resolved over the phone, your customer service advisor will resolve it for you. However, if your complaint or query needs time to be processed in any way, you will be given a reference number and contacted by a member of the customer complaints team in the future.

EE broadband complaints

If you’re having issues with your EE broadband service, you can use the number above to contact a member of the customer complaints team. From there, a member of the customer services department at EE will handle your complaint or query. If your complaint is regarding your broadband box not working, you may be talked through how to reset your router. For this, you may need a pen and paper, in case you need to reset the router again in the future.

EE complaints email

If you do not wish to speak to a member of customer services over the phone, or if you wish to have your response in writing, you can also email the EE customer service team at customerrelations@ee.co.uk. Usually, it will take a member of the team around a week to be back in touch with your concerning your complaint. If you have already emailed EE and have no received a reply as of yet, we advise ringing the number above, which will put you through to a member of the customer service team directly.

EE complaints procedure

There are many ways to complain to EE about any aspect of their service. You can chat to a member of the EE customer service team on their live chat service. Alternatively, you can email EE at customerrelations@ee.co.uk, or you can ring them on the number above.

EE complaints code of practice

Sometimes, your EE complaint may result in a refund. If this is the case, you will receive it in your bank within 12 days of your refund confirmation.
EE have published a code of practise PDF, which you can access via the EE website.  Here, you will find everything on how to escalate your claim and complaint.

FAQ’s

EE complaintsWhere are EE call centres based?

Originally, EE calls centres were based in India and the Phillipenes. However, after thousands of complaints by EE customers, they have moved 1000 call centre jobs back to the UK. However, you may be routed to any call centre that EE has. If you ring the number above, you will be put straight through to the EE complaints department.

Why do I have no service with EE?

Like any other mobile phone service provider, sometimes service may cut out. However, if after an hour you still have no service, we advise looking on the EE website for any information on the service cut. If you can’t find anything and feel as though you’re the only person without signal, you can ring the number above, where you will be put through to a member of the customer complaints department.

Who delivers EE phones?

EE use DPD to deliver all of their phones. If you wish to track your order with EE, you can do by following the track your order link you receive in your confirmation email. Once your item has been shipped, your link will become active, and you will be able to see where your phone is. If you have received a messaged saying that your package has been successfully signed for, yet you didn’t sign for it, ring the number above immediately and a member of the customer service team will help you with finding a solution to your problem.

Why don’t I have 4G with EE?

In some areas of the UK, your phone may not receive 4G. This isn’t unusual, as EE masts do not cover 100% of the UK. However, if you are consistently unable to receive 4G, we advise ringing the number above. A member of the customer service team will be able to tell you why your phone may not be receiving any 4G signal.

About EE

EE is a merger of Orange and T-Mobile. All existing phones on those networks may still state that they are either Orange or T-Mobile phones. However, they now both operate under the EE name. It was founded in 2010 and has become one of the leading mobile phone providers in the years since. The rebrand has seen the introduction of 4G services, HD facetime anywhere in the world, broadband, and multiple network agreements with other mobile phone services such as o2 and Three. In 2013, EE started sponsoring the British Academy of Film and Television, as well as Wembley stadium in London, UK. In 2015, EE became the most complained about mobile phone service provider, and has since agreed to work on the way its customer services are dealt with.

Below is the latest television advertisement for EE, which aired in August 2016:

 

 

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