EE is a merger of Orange and T-Mobile. All existing phones on those networks may still state that they are either Orange or T-Mobile phones. However, they now both operate under the EE name.
If you’d like to make a complaint regarding the service you’ve received from EE you can phone the number 0843 557 3560 where the EE team will take details of complaints relating to Broadband, repairs, business accounts and more.
EE Complaint Numbers
|Department||Contact Number||Opening Hours|
|EE Complaints||0843 557 3560||Mon-Fri 8am-7pm, Sat 9am-1pm|
|EE Broadband Complaints||0843 218 9632||Mon-Fri 8am-7pm, Sat 9am-1pm|
|EE Data Usage Complaints||0843 557 5014||Mon-Fri 8am-7pm, Sat 9am-1pm|
|EE Repairs Complaints||0844 248 2565||Mon-Fri 8am-7pm, Sat 9am-1pm|
|EE Coverage Complaints||0844 826 8077||Mon-Fri 8am-7pm, Sat 9am-1pm|
|EE Business Complaints||0844 248 2565||Mon-Fri 8am-7pm, Sat 9am-1pm|
Calling 0843 557 3560 will put you through to the EE customer complaints line. From there, a member of the customer service team will listen to your complaint and try to resolve your issue. If the complaint or issue can be resolved over the phone, your customer service advisor will resolve it for you. However, if your complaint or query needs time to be processed in any way, you will be given a reference number and contacted by a member of the customer complaints team in the future.
If you’re having issues with your EE broadband service, you can use 0843 557 3560 to contact a member of the customer complaints team. From there, a member of the customer services department at EE will handle your complaint or query. If your complaint is regarding your broadband box not working, you may be talked through how to reset your router. For this, you may need a pen and paper, in case you need to reset the router again in the future.
EE Complaints Email
If you do not wish to speak to a member of customer services over the phone, or if you wish to have your response in writing, you can also email the EE customer service team at firstname.lastname@example.org. Usually, it will take a member of the team around a week to be back in touch with your concerning your complaint. If you have already emailed EE and have no received a reply as of yet, we advise ringing the number above, which will put you through to a member of the customer service team directly.
EE Broadband Complaints
You can phone the number 0843 218 9632 to make a complaint to EE regarding their broadband service. When you phone this number you can complain about the lack of signal you’re receiving for the broadband or the reduced speed you’re experiencing on your service. You can also phone this number to make complaints relating to the installation of your EE broadband.
EE Complaints Procedure
When you call the number 0843 557 3560 to make a complaint to EE, they typically follow the procedure we’re going to explain next. This gives you a better understanding of what to expect, and how far you can take your complaint if you’re left feeling dissatisfied with their response.
When you phone to make your complaint, which is the quickest way of getting a response, they will aim to get it resolved whilst you’re on the line to them. However, in some cases they might need to get back to you with their response if they need to investigate your complaint.
Once they’ve given you their response to the complaint, if you’re not happy with their response, you can ask them to reconsider the issue. You can choose to discuss your complaint with the Team Leader or Manager if you so wish. In the rare instance that you’re still now happy with the outcome, your complaint can then be escalated to their specialist technical team or the complaints team, depending on the nature of your complaint.
If you’d like to take your complaint further after this point you can get in touch with the Citizens Advice Bureau, Consumer Advice Centre and Trading Standards.
After eight weeks of your complaint not being resolved then you can then take your complaint to the Ombudsman Services, which is a free service to use.
EE will consider that your complaint has been resolved if you don’t get back to them within 28 days after the complaint has been given an outcome.
EE Data Usage Complaints
Get in touch with EE to make a complaint about Data Usage by phoning the number 0843 557 5014. When you call this number they will be able to take complaints relating to the usage of data on your mobile phone, whether that’s abroad or in the UK. If you’d like to question the amount of data usage on your account you can phone this number to do so.
EE Repairs Complaints
Sent your phone off for a repair with EE? You can complain about this service when you call the number 0844 248 2565. If your phone repair is taking much longer than anticipated you can phone this number to complain and find out where your device is currently at and when you can expect to have it back. You can also phone this number to complain about EE repairs that have been returned but the problem still exists, or you find that your phone has been damaged in another way when it was sent for repair.
EE Complaints Address
If you’d prefer to send your complaint on email you can do so by sending it to the following address:
EE Customer Services
6 Camberwell Way
Tyne and Wear
When you send your complaint letter to the EE address above there is certain information that you’ll want to include to have your complaint answered promptly. This includes your full name and address, as well as the number associated with the account, such as your mobile number, account number, or landline number for EE broadband customers. It’s obviously important to include details of the complaint, as well as an alternative contact number for EE to reach you on during the daytime.
EE Coverage Complaints
Call the number 0844 826 8077 to make a complaint to EE regarding their coverage. You can phone this number to make a complaint about the lack of service you receive in certain areas of the UK.
EE Business Complaints
For those with an EE Business account, you can make complaints regarding it when you call the number 0844 248 2565. Phone this number to make complaints about business connectivity, issues with broadband, your bill, your usage, or anything else relating to your EE Business account.