DVLA

0844 453 0118

The DVLA is a governing body in the UK that looks at issues to do with driving and licensing. When you pass your driving test, you will receive your official driving license through the DVLA. The complaints number for the DVLA is 0844 453 0118, you can use this number to be put in contact with a member of the DVLA complaints team, who can help with your complaint.

Other DVLA Connection Numbers

Department Number Opening Hours
DVLA Complaints Number 0844 453 0118 9am-7pm
DVLA Complaints Driving Test 0844 826 8338 9am-7pm
DVLA Complaints about Drivers 0844 826 8352 9am-7pm
DVLA Medical Complaints 0844 826 8333 9am-7pm
DVLA Tax Complaints 0844 248 2088 9am-7pm
DVLA Complaint Against Penalty 0844 248 2089 9am-7pm
DVLA Complaints MOT 0844 248 2091 9am-7pm
DVLA Complaints Parking 0844 248 2125 9am-7pm

DVLA Complaints Number

Call the contact number 0844 453 0118 to connect to the complaints department at the DVLA. Once you have been patched through, someone from the team will be able to discuss your options and how to take your complaint further. If you have already called this number, it may be a great idea if you called the head office number for the DVLA, which can be found directly below.

This number will put you through to someone who can help you with a complaint. However, calling the number below is an option for if you have already called this line and have been unhappy with how you have been treated by the complaints team. Hopefully, someone from the head office can discuss your complaint in much more detail, as well as give you a solution to your complaint.

You can complain to the DVLA over a number of issues. If you have had a bad experience with your driving test, with a member of staff at the DVLA, or how you have been treated by a certain department, then this is the number to call in order to register a complaint with the DVLA.

DVLA Complaints Driving Test

Call the number 0844 826 8338 to make a complaint about a DVLA Driving Test. You can use this number to complain about the practical and theory driving tests. If you’re complaining about a driving test centre you will have to give details of the centre that you visited and the reason for the complaint. You can also use this number to complain about staff members that you dealt with whilst at the centre.

If you’d like to make a complaint about the person who carried out your driving test, you can also phone the number above where they’ll ask for the details of the driver and the reason for your complaint.

DVLA Complaints Team Address

If you would rather write a letter to the DVLA at their head offices, you can do by addressing your correspondence to the address below:

Complaints Team
DVLA
Swansea
SA6 7JL

Your letter will reach a member of the head office team, and from there you will be contacted in regards to your letter.

DVLA Contact Email Complaints

There isn’t an email address for you to send your complaints to the DVLA on, however, they do have a contact form for you to fill out on their website. You can fill out this form with all of the information relating to your complaint and someone will get back to you in due course with what can be done for you.

DVLA Complaints Procedure

When you call to make a complaint to the DVLA you will have to provide them with certain details, such as your name, address and date of birth. For complaints relating to your driving licence, you’ll have to give your driver number, and for those concerning your vehicle, you’ll have to provide your registration as well as the make and model of it. If you’ve previously spoken with the DVLA you’ll also want to give any reference number that they have provided to you.

If you’re making a formal complaint you can expect a full reply within 10 working days if they can’t give you a response straight away. If this 10-day time frame can’t be completed they’ll then tell you know when you can expect a reply. If you’re not happy with the response you can then take it to the DVLA Chief Executive. If you’re still not happy you can then ask for an independent review of your complaint.

DVLA Complaints about Drivers

Make a complaint about other drivers to the DVLA on the phone number 0844 826 8352. When you call this number you’ll have to provide details of the driver and their vehicle so that the DVLA can make a note of your complaint and follow it up.

DVLA Medical Complaints

If you’d like to make a complaint relating to medical matters with the DVLA you can phone the number 0844 826 8333. When you call this number you can complain about how you’re being treated in regards to a medical assessment made on your driving skills. You can also use this phone number to complain if you feel like you’re being unfairly treated for a medical condition that you have.

DVLA Tax Complaints

Call the number 0844 248 2088 to make a complaint to the DVLA regarding car and vehicle tax. You can phone this number if you’re having issues regarding a car tax refund, or you don’t feel like the correct amount was refunded to you. If you’ve been waiting a really long time for your refund you can phone this number where the DVLA will look into your case for you.

DVLA Complaint Against Penalty

Make a complaint against a penalty you’ve been given to the DVLA on the number 0844 248 2089. When you call this number you’ll have to give plenty of detail relating to the penalty and the valid reasons why you’re complaining about it.

DVLA Complaints MOT

Use the number 0844 248 2091 to make complaints to the DVLA regarding MOT, you can phone this number to make a complaint about the MOT service you received, the people who carried out the service, or the result it gave.

DVLA Complaints Parking

Make a complaint about a private parking company by calling the DVLA on the number 0844 248 2125. You can phone this number to complain about a specific parking area that you’ve used and given reasons why you’re complaining.