H&M

0843 557 4841

H&M is a Swedish fast-fashion retailer which has grown to become the second-largest global retailer of fashion. As well as fashion for all ages and genders there is a H&M Home range selling furnishings.

DepartmentContact NumberOpening Times
H&M Complaints0843 557 4841Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm
H&M Store Complaints0843 178 3499Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm
H&M Payment Complaints0843 178 3500Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm
H&M Delivery Complaints0843 178 3501Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm
H&M Return Complaints0843 178 3502Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm
H&M Membership Complaints0843 178 3503Mon – Fri: 8am – 9pm
Sat: 9am – 6pm
Sun: 9am – 5pm

H&M Complaints

To make a complaint about H&M, call the H&M customer complaints number on 0843 557 4841. If there is an error on the H&M website, call to report it. You can complain about anything that you are not happy with from H&M. This could be the lack of student discount, the sizing, or the quality of the products. Complain if product information is wrong or there is a manufacturing fault with the items. Sustainability is popular in the media and important at H&M, but complain if they don’t do enough.

H&M Store Complaints

You should raise a complaint in the store if you have a problem while shopping in a H&M store. To make a formal complaint about a H&M store or the staff working there, call 0843 178 3499. You can complain about the H&M app if things like the “Find In Store” feature aren’t working or if you can’t check stock availability for products. Complain if your H&M store doesn’t have a Garment Collecting box for donating clothes to recycle, or if you donate a bag of clothes but don’t receive a £5 voucher.

H&M Payment Complaints

There are lots of ways to pay when you order from the H&M website. You can pay quickly by card, PayPal, or gift card. Or you can get a 20-day invoice, or choose to pay the next month instead with H&M credit. If you have a complaint about any of these payment methods when trying to order at hm.com then call 0843 178 3500. Always check your payment details and service provider first in case the issue is at your end and not caused by H&M. Complain if a discount code does not work.

H&M Delivery Complaints

There is a variety of shipping options for H&M orders, depending on whether you are a H&M Club member or if you want faster delivery. You can also collect orders from H&M stores if you prefer. Call 0843 178 3501 with any complaints about H&M delivery. The delivery could be late, tracking information could be wrong, or the courier might offer poor customer service. H&M works with Hermes, Yodel, Quiqup, and Collect+ for deliveries and returns, so it may be any of those couriers.

H&M Returns Complaints

You can return purchases to H&M by courier, post, or in store, but there are some restrictions. Call 0843 178 3502 to complain if you are unable to return an item or you were not aware that it wasn’t eligible for return. Complain if you have to pay for your return, as H&M returns are supposed to be free. Contact H&M to complain if your return is not being processed fast enough or if you still have not received a refund by 14 days after returning. Complain if you would prefer to get an exchange.

H&M Membership Complaints

An update to the H&M Club has created simple H&M Membership with two levels. The Plus level is for those who have earned more on their shopping at H&M and unlocked more rewards. Call 0843 178 3503 with any complaints about H&M Membership, for example if you can’t access it to earn points on your purchases. Complain if your points aren’t showing up or if you aren’t able to redeem them or activate exclusive offers. You can also complain about the app if there is a problem with it.