The contact number for H&M is available directly from their website at no or lower cost
03 44 736 9000
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H&M is a Swedish fast-fashion retailer which has grown to become the second-largest global retailer of fashion. As well as fashion for all ages and genders there is an H&M Home range selling furnishings.
| Department | Opening Times |
| H&M Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
| H&M Store Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
| H&M Payment Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
| H&M Delivery Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
| H&M Return Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
| H&M Membership Complaints | Mon – Fri: 8am – 9pm Sat: 9am – 6pm Sun: 9am – 5pm |
H&M Complaints
To make a complaint about H&M, call the H&M customer complaints number. If there is an error on the H&M website, call to report it. You can complain about anything that you are not happy with from H&M. This could be the lack of student discount, the sizing, or the quality of the products. Complain if product information is wrong or there is a manufacturing fault with the items. Sustainability is popular in the media and important at H&M, but complain if they don’t do enough.
H&M Store Complaints
You should raise a complaint in the store if you have a problem while shopping in a H&M store. To make a formal complaint about a H&M store or the staff working there, call. You can complain about the H&M app if things like the “Find In Store” feature aren’t working or if you can’t check stock availability for products. Complain if your H&M store doesn’t have a Garment Collecting box for donating clothes to recycle, or if you donate a bag of clothes but don’t receive a £5 voucher.
H&M Payment Complaints
There are lots of ways to pay when you order from the H&M website. You can pay quickly by card, PayPal, or gift card. Or you can get a 20-day invoice, or choose to pay the next month instead with H&M credit. If you have a complaint about any of these payment methods when trying to order at hm.com then call. Always check your payment details and service provider first in case the issue is at your end and not caused by H&M. Complain if a discount code does not work.
H&M Delivery Complaints
There is a variety of shipping options for H&M orders, depending on whether you are a H&M Club member or if you want faster delivery. You can also collect orders from H&M stores if you prefer. Call with any complaints about H&M delivery. The delivery could be late, tracking information could be wrong, or the courier might offer poor customer service. H&M works with Hermes, Yodel, Quiqup, and Collect+ for deliveries and returns, so it may be any of those couriers.
H&M Returns Complaints
You can return purchases to H&M by courier, post, or in store, but there are some restrictions. Call to complain if you are unable to return an item or you were not aware that it wasn’t eligible for return. Complain if you have to pay for your return, as H&M returns are supposed to be free. Contact H&M to complain if your return is not being processed fast enough or if you still have not received a refund by 14 days after returning. Complain if you would prefer to get an exchange.
H&M Membership Complaints
An update to the H&M Club has created simple H&M Membership with two levels. The Plus level is for those who have earned more on their shopping at H&M and unlocked more rewards. Call with any complaints about H&M Membership, for example if you can’t access it to earn points on your purchases. Complain if your points aren’t showing up or if you aren’t able to redeem them or activate exclusive offers. You can also complain about the app if there is a problem with it.