Santander

0843 557 3781

Make a complaint to Santander by phoning the number 0843 557 3781, when you call you can make a complaint about Santander PPI, a specific branch you have visited, the services they have provided and more.

Santander Complaint Numbers:

Santander Phone Number Opening Hours
Complaints 0843 557 3781 Monday to Friday 8am to 8pm and Saturday 9am to 4pm
Santander PPI Complaints 0843 557 5119 Monday to Friday 8am to 8pm and Saturday 9am to 4pm
Santander Branch Complaints 0843 178 3402 Monday to Friday 8am to 8pm and Saturday 9am to 4pm
Service complaint 0843 557 4391 Monday to Friday 8am to 8pm and Saturday 9am to 4pm
Online Banking or App complaint 0843 178 3868 Monday to Friday 8am to 8pm and Saturday 9am to 4pm
Santander Business Complaint 0843 178 3869 Monday to Friday 8am to 8pm and Saturday 9am to 4pm

Complaints

Call the number 0843 557 3781 to make a complaint to Santander regarding the services they have provided or the dealings with the staff you have had. When you call to make a complaint to Santander you will need to provide the details of your name and address, as well as account information. You will also need to provide details of when the issue occurred, as well as a detailed description of the complaint and the effect it’s had on you. To finish, you’ll also need to give a contact number as well as details of the best times to call, so that Santander can get back to you.

When you call this number above they’ll also provide details of what they’ll do when they investigate your complaint and provide you details of a timescale you can expect to wait to hear from them with a resolution.

If they can’t resolve your complaint as quickly as they’d like to, you will receive a letter from them which will have a complaint reference number to use when contacting them. They’ll also update you with what is happening through your complaint.

Santander PPI Complaints

Phone 0843 557 5119 for Santander PPI Complaints, where they can log your complaint and start an investigation to see whether you have been mis-sold PPI. When you phone this number you can provide details of the accounts you believe you’ve had a Payment Protection Insurance policy with. The deadline for PPI complaints is fast approaching, so it’s important that you move quickly to ensure that you get any money that you are owed.

Santander Branch Complaint

To make a complaint regarding a specific Santander brand you can phone the number 0843 178 3402. When you call this number they can take details of your complaint which has happened in a branch. You can make a complaint about the level of service that you received from a branch worker, or about the branch itself, such as the locations, the services available or the accessibility of the branch. When you call the number above to make a complaint about a Santander branch, you will need to provide the address of the one that you visited, along with the date of the visit too.

Service complaint

Make a complaint about current accounts, credit cards, insurance, loans and more when you phone the number 0843 557 4391. You can call this number to make a complaint about a service you have used from Santander, and any problems you might have had. You might need to make a complaint about extra charges that have been put onto your account, issues you have had claiming on insurance from Santander and more.

Online Banking or App Complaint

You can phone the number 0843 178 3868 to make a complaint about online banking or banking with the Santander app. You can phone this number if you’re having issues with making payments through your online or app banking. You might need to make a complaint if you can’t access your details on either of these devices.

Santander Business Complaint

If you have a Santander Business account you can phone the number 0843 178 3869 to make a complaint relating to this account. You might need to call to make a complaint about the service you have received when using the account, or issues you have had with paying in or out of the account.