UK Mail

If you need to make a complaint to UK mail. You can do so by contacting them on the telephone number below.

0843 208 2217

UK Mail Head Office Address

Department Head Office
Head Office UK Mail
Unit 1
Blackheath Lane
Runcorn
WA7 1SE

UK Mail Phone Line Opening Hours

Department Opening Hours
Complaints Monday to Friday: 9.00am – 6.00pm
Saturday: 9.00am – 4.oopm
Sunday: CLOSED

Reasons to call the UK Mail Complaints Line:

  • My parcel is late
  • My parcel never arrived
  • My delivery estimation was wrong
  • I have been charged too much for a parcel
  • My parcel was delivered while I was out and left exposed, or in an unauthorised safe location
  • My parcel disappeared
  • My parcel is damaged, wet, or battered
  • The postman or customer services agent was rude or incompetent
  • I sent a parcel that has not arrived
  • I sent a parcel that arrived at the wrong location
  • I sent a parcel that was delivered on the wrong day
  • I sent a parcel that arrived late
  • I sent a parcel that was exchanged for another parcel along the way
  • I sent a parcel that disappeared

A Few Tips For Calling The UK Mail Complaints Number

  1. If you’re calling to complain about a lost, damaged or delayed parcel from UK Mail you need to make sure you have all relevant information ready to inform the representative as this will speed up the complaints process. You may need to tell them where the parcel was sent from, where it was sent to, who it is addressed to, what delivery option was chosen for the parcel and what the estimated delivery date was.
  2. Be friendly and helpful to the representative on the phone as this may benefit you in the outcome of your complaint. Remember that the representative is only trying to help solve the issue you’re complaining about, try not to get worked up and angry if they need you to explain in more detail what has happened.
  3. Try to be as clear as you can when informing the representative of what the issue is that you’re complaining about, it will make the call quicker and easier if they fully understand what has happened and the only way they can do that is if you explain slowly and in depth.

UK Mail FAQs

Why is my UK mail late?
What time does UK mail deliver?
Are UK Mail and Royal Mail the same?
How do I contact UK Mail?
When does UK Mail arrive?

UK Mail FAQs Expanded

uk-mail-complaints

Why is my UK mail late?

Your UK Mail may be late for any number of reasons, not all of which will have been foreseen, but many of which could probably have been avoided. As noted below, when you place an order with UK Mail, you will receive a date for delivery, or will be able to extrapolate based on your postage information to figure out the date – for example, if today is Tuesday the 9th of March and you have ordered something with next-day-delivery, you can calculate that, with journey time added to the date of the order,  the parcel will arrive on Wednesday the 10th of March. You can apply this addition technique to delivery times of any length to accurately predict the day that your parcel will be showing up – so long as you know how long it will be and what date you ordered on, you will always be able to calculate the delivery date!

On or before the delivery date, if you gave UK Mail your mobile phone number or email address, then you’lll be able to receive a notification with the approximate 1-hour window in which you will receive your package. For the reasons listed below, it is impossible to accurately predict the exact time that the package will arrive from UK Mail, but that doesn’t mean all prediction is worthless – the one hour estimation allows you to make sure someone is in the house to receive the package, knows how the postal system works and is clothed and able to work doors well ahead of time.

If your parcel is late though, you may wish to register a complaint. The reasons for a late parcel are many and various – unexpectedly bad traffic, a failure of logistics on the part of UK Mail, or mechanical failure of the courier vehicle. There may also be a failure or misreading of the navigation systems used to find your address (more common than you would think!) or a problem preparing your parcel for dispatch. If your parcel has been misplaced, it will certainly be late, as will be the case if ambient weather conditions delay the courier, or an emergency incident or medical crisis occurs involving them. Your courier may simply have the wrong address, may have been tied up with catch-up work caused by a previous delay, or be wracked with the spasms caused by the sting of the Tarantula Hawk Wasp, and as a result, will be late. It is possible that your parcel was mistakenly sorted into a lower-priority postage pile, or mislabelled by the original sender or UK Mail themselves.

If you need more information or to register a complaint, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

What time does UK mail deliver?

Your UK Mail delivery will always be made in the morning on your date of delivery. You’ll know your delivery date because you’ll be notified of it when you place an order with UK Mail, or will be able to extrapolate it by calculating the number of days in your delivery estimation and the date of the order, figuring it out mathematically.

When the morning of your UK Mail delivery comes, you will be provided with a one-hour window in which the delivery will be made. Unfortunately, it is usually not possible to provide more precise information, as local factors and changeable variables will prevent more accurate predictions from being possible. For example, a simple run of red lights at traffic signals could have a cumulative, compound effect, resulting in the parcel being several minutes later than anticipated. Weather conditions, ambient traffic perambulation, accidents, urban hazards and unloading, unannounced roadworks and a whole host of other factors can further influence the journey time taken to get your UK Mail delivery to your house – making any far-flung estimation of delivery time impossible to accurately perform, and certainly more trouble than it’s worth.

If you gave over an email address or mobile phone number while placing your order, it will be possible for you to receive an alert when the time comes for your postal delivery estimation to be broadcast to you. If you did not provide an email address or mobile number, then you can still check your estimation – you’ll just need to go to the official UK Mail website (this is not it) and finding the page marked “Manage Delivery.” On there, you can put in your reference number and postcode, and see your delivery window! Simple.

If you need more information on what time your parcel will be arriving, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

Are UK Mail and Royal Mail the same?

UK Mail, named so as to appear to be the official postal service of the United Kingdom of Great Britain and Northern Ireland, is in fact a private service not affiliated with the UK Government in any way. It is not the same as Royal Mail, despite its moniker as “UK Mail,” which may make it seem like it is. As a private postal service, it is a corporation, and has existed alongside Royal Mail and been in competition with Royal Mail since the postal service was deregulated in 2006, which led to a sudden “postal civil war” of unprecedented proportions. This “postal civil war” is still going on, with no clear victor anywhere in sight – the bloody competition still grips the streets, and postmen battle from borough to borough for dominance.

Eventually, one may triumph – but which one it is will be largely irrelevant to the everyday man on the street.

If you need more information or to register a complaint about how UK Mail and Royal Mail are not the same, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

How do I contact UK Mail?

The methods of contacting UK Mail, whether to make a complaint or for any other reason, are as they’ve been laid out on this page – you can call the handy UK Mail complaints line, email them, visit their social media pages directly, or, of course, post them a letter.

Of these, the complaints line is the most direct and simple – requiring only a few minutes and a phone call to accomplish, but you may wish to submit your complaint by post out of a sense of dramatic irony, or because you dislike being on the phone, or you want to make UK Mail carry the letter that will ultimately wind up being a complaint about them. If you want to call the UK Mail complaints line, you can do that on our dedicated UK Mail complaints number, 0843 208 2217, which is open from 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week. This number will connect you quickly to the UK Mail head office, and their associated complaints department.

The UK Mail complaints department is a semi-autonomous branch of the head office, able to work quickly and independently to resolve any issues you may have, and to process complaints with authority. As a branch of head office, their ability to liaise with corporate higher-ups and relevant executives from other departments of UK Mail makes them the perfect choice for airing your grievances to. The head office complaints staff at UK Mail are experienced with handling customer complaints and have access to an unprecedented amount of information on their database, able to find lost packages with ease and trace individual customer histories, to solve any problem you may bring to them.

Active between the hours of 9am and 6pm, from Monday to Friday, and from 9am to 4pm on Saturday, these elite teams of customer service professionals can work wonders for the beleaguered customer, so if you have a problem or need to make a complaint against UK Mail, don’t hesitate to give them a call. If you do make a complaint against UK Mail, the complaints department will take your details and contact information, which are needed for several reasons:

  • They help the complaints team at UK Mail to find the exact incident that caused your complaint
  • They help make sure you can be kept up to date on the progress of your complaint, keeping you in the loop
  • They make sure you can be appropriately compensated at the conclusion of your complaints resolution process

Your complaint will take between 1 and 6 weeks to resolve, and is not guaranteed to produce tangible results, but you will be notified as it progresses through the various investigatory stages.

If you do want to post your complaint to UK Mail, you can do so at the address listed below. You don’t have to get UK Mail themselves to carry this post – you may feel like a more symbolic message is sent by using Royal Mail, or a private courier, but using UK Mail may also imbue your complaint with the pique and vim you feel it deserves. The address you can post your complaint to is as follows:

UK Mail
Unit 1
Blackheath Lane
Runcorn
WA7 1SE

If you need more information or to register a complaint about your inability to contact UK Mail, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

UK Mail Contact Number to Speak to Someone

It can be extremely frustrating when trying to contact a company if you cannot get through to a real person and you’re just passed from to switchboard to automated responses. To speak to someone from UK mail you can call 0843 208 2217 to be put directly through to someone in the customer services where they will be able to offer you advice, guidance and instructions regarding your mail such as if it is missing or late. It is important you feel heard when making a complaint and that is why being able to speak to a person from UK Mail when complaining about their services is great as they can walk you through all the steps they’re going to take to make improvements and to resolve your problems.

When does UK Mail arrive?

Your UK Mail delivery will always be made in the morning on your date of delivery. You’ll know your delivery date because you’ll be notified of it when you place an order with UK Mail, or will be able to extrapolate it by calculating the number of days in your delivery estimation and the date of the order, figuring it out mathematically.

When the morning of your UK Mail delivery comes, you will be provided with a one-hour window in which the delivery will be made. Unfortunately, it is usually not possible to provide more precise information, as local factors and changeable variables will prevent more accurate predictions from being possible. For example, a simple run of red lights at traffic signals could have a cumulative, compound effect, resulting in the parcel being several minutes later than anticipated. Weather conditions, ambient traffic perambulation, accidents, urban hazards and unloading, unannounced roadworks and a whole host of other factors can further influence the journey time taken to get your UK Mail delivery to your house – making any far-flung estimation of delivery time impossible to accurately perform, and certainly more trouble than it’s worth.

If you gave over an email address or mobile phone number while placing your order, it will be possible for you to receive an alert when the time comes for your postal delivery estimation to be broadcast to you. If you did not provide an email address or mobile number, then you can still check your estimation – you’ll just need to go to the official UK Mail website (this is not it) and finding the page marked “Manage Delivery.” On there, you can put in your reference number and postcode, and see your delivery window! Simple.

If you need more information on what time your parcel will be arriving, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

More about UK Mail

UK Mail is a private postal company operating in the United Kingdom, in direct competition with Royal Mail, Deliveroo and Amazon’s delivery drones. Established in the wake of the postal sector deregulation in 2006, UK Mail services the UK with affordable, reliable mail delivery and processing services, and private courier services which allow quick and effective parcel shipment. It is possible that you’ll need to complain about UK Mail if you should use their services, or if someone else uses them to deliver to you – and for several reasons. It’s possible that your parcel will be late, that you’ll get the wrong parcel, that the delivery estimation will be wrong, that the parcel will arrive on the wrong day, that it won’t arrive at all, or that it will get lost and create an endless loop of stressed updates and letters of consolation.

Alternatively, a package that you are sending may go to the wrong place, may disappear entirely, or may result in higher charges than you were expecting. If that happens, the best thing you can do – both for yourself and for UK Mail and its other customers – is complain. That complaint notifies UK Mail to the error, and allows them the opportunity to rectify it by searching out the cause of the problem and fixing it. It lets them know that something went wrong with you, so you can be sent a replacement or otherwise compensated for your loss, and it helps their future customers too, by either eliminating the source of the problem or making it less likely to reoccur in future.

In any case, if you need to complain, you can check the official website (again, this is not it) or call the UK Mail complaints number on 0843 208 2217 between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

33 thoughts on “UK Mail

  1. No option
    This company is fake
    I have tried all options
    Rubbish customer service. My parcel was taken to a completely wrong address.
    No way of contacting this company by phone

  2. Hello, I have been at home all day waiting for my parcel only for me to receive an email alert that my delivery will be reattempted. The driver did not press the buzzer and i dint have any card.I need my parcel today, I have tried calling several times but there is no one to talk to.

  3. Without a consignment no your automated service goes no further and so is useless to make a complaint. i urgently need help re a delivery.

    Case no –

    CC72F6E2.

  4. I sent the following to UK mail:
    I have been trying to trace the whereabouts of the above parcel. It was marked as delivered from an EBay seller on December 6th. I have received images of our location which is correct as lifted from Google maps but the signature claiming to prove delivery is not ours. The parcel is not at this location. The EBay seller has been trying to advance this with you and I have just received advice from him that he is still awaiting your reply, having already chased it up for me He has also stated that the delivery driver was going to call back here last week to progress the matter. However, this has not happened but I would welcome it. So to recap, whoever signed for the parcel was not us (there are only two people here). I have checked with neighbours who say it has not been delivered to them, and the signature shown is not recognised by us. We would not sign my surname, we would either use our full signatures or our initials if unclear on the courier’s hand held unit. We operate a business at this location and are frequently receiving deliveries but this has never happened before in over 20 years. The reason I have not personally contacted you sooner is that EBay has a process for disputes of this nature and I have only just heard back from them on it. Please progress this for us as soon as possible as the contents of the parcel are valuable and urgently required!
    So far no luck…I have contacted UK mail several times. The seller of the missing goods has just advised me that he is told UK mail “have a £55 excess charge”…but no one at UK mail can tell me if this is the case!
    An awful feeling of powerlessness is fast setting in, having paid almost £60 for goods not received.

  5. Extremely poor service, they have failed to deliver on 2 occasions and it is impossible to complain! There is no email address to use and the dedicated complaints line is a joke as you can’t actually speak to anybody!

  6. Had an e-mail this morning, stating my parcel – which was already delayed – would be with me between 10:08 & 11.08am. No one ever came, waited in all day.
    I then went to use the useless website to understand where my parcel was at 17:57, only to have a reply that an attempt was made at 18:02. Funny, I am sat here with the wife and my CCTV footage doesn’t show no-one at the door + no card.

    As per the previous complaint – no customer service and no one is contactable.

  7. No answer to any call, can’t get through to customer services, no response to email queries.
    Poor service personified…

  8. Awful service. Have been waiting for the delivery tracking the drivers route. When no one ran the doorbell nor left the card to read on the tracking the delivery was attempted.

  9. Disgraceful service. I needed delivery today and was given a time slot of 15.58 to 16.58. Knowing this I went out and returned to fine they had attempted delivery before 14.30! No way to contact anyone, no response to messages, no phone contacts despite what the website says. Awful

  10. UKMail is the worst company to use as it impossible to contact them. Useless company. Unable to speak to any one, email service is also useless. Impossible to make a complaint. impossible to arrange a re delivery.

  11. A man turned up apparently to pick up my package, but had no ID or paperwork or ANYTHING and when I asked him to get it from his van, he refused and walked out!
    it was extremely bizarre, and felt slightly threatening.
    Now I have an unsent package (paid for) and no way of contacting the company as they refuse to speak to me and have sent a pointless email that sorts out nothing, with no way of responding.
    It is truly bad.

  12. Worst delivery service! Can’t even make a complaint on the number they give on the website! Next day delivery now 3 days late! Different story every time.

  13. “Un-contactable, cant speak to anyone, emails don’t get answered. Company is a joke”
    I second that. You spend whole day in vain without getting a person to talk to.

  14. It’s disgusting and a big joke , can’t get hold of anyone to track my parcel that was scheduled to be delivered today. I have taken the day off unpaid to wait in for parcel that has not arrived even though I received an email Tuesday to confirm delivery for today. I certainly would not recommend this company to anyone in the future

  15. this company is a joke they advertise all these different numbers to contact them and they all divert you to the same automated services with no options to speak to anyone how can this company still be in bussiness with the amount of bad feedback they get

  16. Really appalling service, your line service is appalling, also as your delivery service. Whats the point of running such a business, if it is below satisfactory?
    I’m really disappointed with your services, are you aware we are in a western country, and a phone is for communication not to talk to robot…..

  17. Absolute joke of a company, as the comments above say, customer service is non-existent, emails dont get answered and you can spend ages on the website trying to contact someone but get nowhere! My re-delivery was cancelled without reason the first time and as i type this i am waiting once again for the rescheduled delivery to arrive (3days later!), its now 1600 on fri afternoon and despite giving my mobile number, have had no notice of estimated arrival time, its looking like yet another no show!
    My case number CC7B2709 was opened after my initial query but despite allegedly contacting me the “following working day” ive heard nothing and suprisingly its a no reply email address. The only contact i have been able to make was through the “live chat” box, my delivery was supposedly sorted for today but my questions as to why my parcel had been “delayed” were ignored. Every number on the website defaults to the same automated choices which are completely useless
    I would urge anyone considering using UKmail to use another RELIABLE courier!
    Stay well clear!…………………..

  18. One of your driver’s has hit my car and drove away without stopping.
    The incident happened in Tadcaster north Yorkshire at Mayfield terrified at 9.55 am. Tried calling but can’t get through as I’m not a customer.

  19. Can’t get anyone to call me back, or to speak to. Parcel for the 3rd time has not turned up. Company should be absolutely disgusted with themselves, Peter fuller, you need a complete overhaul.

  20. I have been waiting 3 weeks now for what was meant to be an express delivery of my products! It has came in dribs and drabs over the 3 weeks, 3 deliveries in total, the last one being on the 13/4/18 at 13.20 when I wasn’t in! (In the 3 weeks, I have wasted 5 days waiting in on deliveries that either didn’t appear or were not all there) The driver had ran out of cards on this occasion so put a piece of paper through the door to contact him to re arrange delivery, the problem being that the number he gave me to call doesn’t exist and I don’t have the reference number that would normally be on the card! I also do not have a consignment number so it has been impossible to contact and speak to someone via your complaints line! I am completely appalled by the service I have received and it has impacted on my business and earnings!

  21. I have been trying to contact you for weeks your automated system does not accept my card number please contact me

  22. Your service is pathetic. I suggest that you leave the postal service to the experts Royal Mail
    I have been trying to rearrange a delivery date and have been told my parcel will be delivered on Monday 1st of January!!

  23. I cant access anything on line,theya re a joke alright they are saying to join world class club we have to sign on..online, guess what, there is no such site, everything I do online with them just doesn’t send or they say they cant access, what a load of rubish

  24. I have a similar situation to those above, missed delivery so they left a card with a number that the automated service doesn’t recognise, now can’t get through anyone.
    Totally pathetic company , absolute joke

  25. This is the worst delivery service. 2 days in a row they say “sorry we missed you” and that they have left a calling card. No card left, no attempt to call or contact, no knock at the door. When trying to call customer service, all you get is an annoying automated voice, which gives you 3 options, over and over again.

  26. Something they don’t want you to know. You can actually get through and talk to someone on 02477711922. I just tried this and got through to someone. Hope this helps

  27. I also sat indoors for two long days waiting to receive my parcel, Yes! you guessed it, No delivery. I then received an e-mail, telling me, that their driver had attempted to deliver my parcel and finally Placed it in my ‘PORCH’ then put a card through my letterbox to let me know how to arrange a further delivery
    I am an ex-Major of H.M.Forces and I am not used to this type of action. When next I visit ‘The House’, I fully intend bringing up the matter of this Non-caring company. I; like so many others are still waiting to receive their expected Parcels etc.. What I would like to know, is this: Where do those items disappear to, surely not back to the suppliers???
    Furthermore, any company who willingly allows complaints to be shown on their web-site, can’t say, in all honesty, that they ‘look after their customers.

  28. its been 4wks since my parcel was whisked away by aliens all phone numbers get same annoying woman with 3 options none of which I want . uk mail you are a shower of s…t run by total Thomas tankers you need to get your house in order . other complainers call you a joke well a joke is funny & you are not .

  29. You are the worst delivery company in the world! Your automated phone line cannot track my parcel as it doesnt recognise the number on the card. You cant speak to anyone even though you complaints line says call a certain number and you can speak to someone. You cant run a business like this. I will be launching a formal complaint regarding your company.

  30. As above
    The delivery time was not met
    The driver had unseen problems.
    A delivery attempt was made apparently but that was just a lie as I waited by the door all day and no card was left
    You can’t speak to any humans as no hun and work for them.
    I will be complaining to my supplier argos who will be suspending there account with this pathetic excuse of a delivery company.
    Feel free to email me
    P.doff@nocuntcares.co.uk
    http://Www.we-are-full-ofshit.co.uk

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