B&Q

0843 178 4079

If you’d like to make a complaint to B&Q you can do so by calling the contact number 0843 178 4079 where they will take the details of your complaint, which could be about a B&Q delivery, and aim to get is resolved whilst you’re on the phone to them.

B&Q Complaint Numbers

Department Contact Number Opening Hours
Complaints 0843 178 4079 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
B&Q Delivery complaints 0843 178 4080 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
B&Q Kitchen Complaints 0843 178 4081 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
B&Q Valspar Paint Complaints 0843 178 4082 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
B&Q Store Complaints 0843 178 4088 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
B&Q Finance Complaints 0843 178 4089 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Complaints

If you have had an experience with B&Q that you would like to make a complaint about, you can do so by calling the complaints line on 0843 178 4079. This line can become busy, which is why you may be placed on hold until a member of staff can assist you further. You can also use this line if you have had a bad experience with the B&Q website, or you would like to make a complaint about a product you have bought from B&Q in the past.

B&Q Complaints procedure

When you call B & Q to make a complaint they will take the details of the complaint and try to resolve it whilst you’re there and on the phone with them. However, if this isn’t possible they’ll take some contact details from you and get back to you in due course with their response. They aim to have all complaints resolved within four weeks, but they’ll let you know if it’s going to take any longer and they will have all complaints resolved within eight weeks.

B&Q Complaints Email

There isn’t a direct email for you to send your complaint to, instead, B&Q has a contact form on their website for you to complete and send to them. This requires you to fill out the boxes with information relating to the complaint and some personal contact details so that they can reply to you with their response to the complaint.

B&Q Delivery complaints

To make a complaint about a delivery from B&Q you can call the number 0843 178 4080 when you phone this number they can take details of your complaint that relates to a late delivery that arrived, or you’re still waiting to arrive. If your delivery has arrived but the incorrect item was received or your item was damaged on arrival you can phone this number to make your complaint.

B&Q Kitchen Complaints

Call the number 0843 178 4081 to make a complaint to B and Q regarding a kitchen you have purchased and had installed by them. You can phone this number if you have bought a kitchen and installed it yourself or you bought a kitchen from them and had them also install it. When you call this number you can complain about issues with the fit of the kitchen, missing items from your order, incorrect colours, door fronts, worktops or anything else. If you find that your kitchen has arrived damaged, or was damaged whilst it was being installed you can phone the number above to make your complaint.

B&Q Valspar Paint Complaints

If you would like to make a complaint about B&Q Valspar paint you have purchased you can call the number 0843 178 4082. Valspar is available at the majority of B&Q stores, and some even have their own mixing stations for you to create a colour that’s unique to your home. If you have had any issues with the colours purchased, the quality of the paint, or the durability of it, you can phone this number to make your complaint and get it resolved quickly.

B&Q Store Complaints

Call the number 0843 178 4088 to make a complaint about a B&Q store you visited, when you call to complain you will have to give details of the store you visited and the date and time of the visit. You can call to complain about a staff member you dealt with whilst at the store, or issues that may have arisen when trying to get around the shop, you could be calling to complain about the layout or accessibility of the store. You might also want to call about the facilities available, or those that aren’t available and you believe should be.

B&Q Finance Complaints

B&Q offer finance options for customers, and if you have made use of these and would like to complain in relation to that you can phone the number 0843 178 4089. When you call this number you can complain about issues relating to interest charges on your account, hidden extras that have been added to your total, or information that you weren’t made aware of when you took out the finance with B&Q.

Other ways to contact B&Q

If you would rather write a letter of complaint to the B&Q Head Office Address, you can do so at the following address:
Chestnut Ave
Chandler’s Ford
Eastleigh
SO53 3LE

You can also find help via the B&Q Twitter account.