B&Q

B&Q Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 557 3682 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Kitchen and Bathroom Helpline 0843 557 5261 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Complaints 0843 178 4079 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
The B&Q Club Helpline 0843 178 4080 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

bqCustomer Services

If you would like to know more about a specific item or service from B&Q, you can do so by calling the dedicated Customer Service line for B&Q on 0843 557 3682. This number will put you through to the B&Q Customer Service line, this is to prevent traffic and ensure that you are spoken to by the right people for your query. If you are unsure of who you need to speak with, you can wait until you are automatically connected to the customer service team, who will be able to help you further. If you are looking to return an item, you can use this line for advice on how to do so, including information on how to return items outside of their returns dates.

Kitchen and Bathroom Helpline

With B&Q, you can design and build your dream kitchen or bathroom from scratch. In selected stores, a member of the team will help you find the best tiles, products and design for your space. As well as this, they will give you the best idea on price, and give you the best finance option to suit you. If you are unsure which kitchen you would like, you can check out the showrooms, available at selected B&Q stores, to help you on your way. Alternatively, you can check the B&Q website for inspiration, designs and more. If you would like some help on getting the best price, design and style for your tastes, you can call the Kitchen and Bathroom helpline with B&Q on 0843 557 5261, where a dedicated member of the team will be able to help you further. When this line becomes busy, you may be placed on hold until a member of the team can discuss your options with you further.

Complaints

If you have an experience with B&Q that you would like to make a complaint about, you can do so by calling the complaints line on 0843 178 4079. This line can become busy, which is why you may be placed on hold until a member of staff can assist you further. You can also use this line if you have had a bad experience with the B&Q website, or you would like to make a complaint about a product you have bought from B&Q in the past.

The B&Q Club Helpline

Once you have signed up for the B&Q Club, you will be emailed with a £5 voucher, and you’ll receive digital receipts every time you shop in-store (saving paper AND the planet). You will also receive an email with the latest offers regularly. If you’re over 60, you will also receive an extra 10% off every Wednesday. If you’re thinking of joining the B&Q Club, you can do so in-store and online. If you’d like to join the Diamond Club (for over 60) you will be asked for ID and you will only be able to join in store. For more information on the B&Q Club, you can call their helpline on 0843 178 4080. This line is automated, but you can choose to be connected to the B&Q Club via their automated line service.

Other ways to contact B&Q

If you would rather write a letter of complaint to the B&Q Head Office Address, you can do so at the following address:

Chestnut Ave
Chandler’s Ford
Eastleigh
SO53 3LE

You can also find help via the B&Q Twitter account.