Zara

0843 178 5440

Zara is a Spanish fashion brand which now operates in almost 90 countries. After expanding around the globe since starting out in 1975, Zara is the most popular brand for its parent company Inditex.

DepartmentContact NumberOpening Times
Zara Online Complaints0843 178 5440Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed
Zara Store Complaints0843 216 1023Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed
Zara Delivery Complaints0843 218 4703Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed
Zara Return Complaints0843 320 9728Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed
Zara Product Complaints0843 320 9729Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed
Zara Gift Card Complaints0843 320 9741Mon – Fri: 8.30am – 7.30pm
Sat: 10am – 4pm
Sun: Closed

Zara Online Complaints

There are thousands of Zara stores, but most people will shop on the Zara website. You can call 0843 178 5440 if you need to make a complaint about Zara online orders. Complain about a problem with the website or with your Zara online account. You cannot amend or cancel a Zara order once you’ve placed it, but you can complain if there is an error with the order. Complain about pricing or lack of product information on the website. Or you can complain about things like the “Wishlist” feature.

Zara Store Complaints

If you have a negative experience at a Zara store, speak to the manager of the store on that day. It is more likely that your complaint will be resolved then. If this does not happen, then you should call 0843 216 1023. Identify the location of the Zara store and any staff that you interacted with. Report the issue that you had and explain how you want Zara to rectify this. Complain if you are not happy with the stock, layout, or technical services in a Zara store. You can complain about opening hours.

Zara Delivery Complaints

You can order from Zara for collection from a store or drop point or delivery to your chosen address. If there is a problem with tracking your order, call Zara on 0843 218 4703. Complain if the tracking is wrong or unavailable, especially if the delivery is late. Make a complaint if you paid more for faster delivery but there has been a delay and you want a refund. You should also complain if anything is damaged or missing from your Zara parcel when you receive it so they can organize a replacement.

Zara Return Complaints

Zara gives customers 30 days to return items for a refund or exchange. Call 0843 320 9728 should you have trouble with returning something to Zara. This could be in a Zara store or by post from a drop-off point. Always obtain and keep a receipt so that you have proof of returning items to Zara. Contact Zara to complain if you do not receive your refund within 14 days of returning something. This also applies if you do not receive your exchange or replacement item if you had requested one.

Zara Product Complaints

“Must-have” items like that one coat or polka-dot dress often sell out at Zara. The prices at Zara can be quite expensive, even if the quality of the design or materials don’t match up to it. If you find that this is the case for a product you bought from Zara, call 0843 320 9729 and complain. Always report it if an item is not fit for purpose or poses a health and safety risk to anyone. If Zara sizing is an issue for you, then complain about that. Or complain about product availability if it sells out or disappears.

Zara Gift Card Complaints

There are physical and digital gift cards available from Zara which are usually only redeemable in the country of purchase. Call 0843 320 9741 if you want to complain about a Zara gift card or e-gift card. It may not be working, or it may have the wrong amount on it. Complain if there is a problem with a refund for a returned item that you paid for or partially paid for with a gift card. You can’t complain if you lose a Zara gift card and all the money on it because you were responsible for keeping it safe.