Aer Lingus

0844 248 2553

Aer Lingus

Aer Lingus is the second largest airline in Ireland and was founded by the Irish government. It is a subsidiary of International Airlines Group, which is also the parent company of British Airways. Aer Lingus was founded in 1936, and since then Ryanair has also managed to maintain a 25% stake in the company. Aer Lingus opened a base at Gatwick Airport in 2008 and has a total of 47 aircraft in its fleet. In January 2017 Aer Lingus made an order for seven twin jets so that they could improve Transatlantic routes and become more economical.

Aer Lingus Complaints Number

If you want to reach someone at Aer Lingus’ complaints team then you can call 0844 248 2553 and someone will be able to answer your call and discuss any issues with you that you might have experienced through using Aer Lingus. This could be anything from unhappiness with the service you received, to discussing the pricing of the ticket that you received for the service that you were given.

Aer Lingus Customer Services

To speak to Aer Lingus’ customer services you should call 0843 208 4452 to speak to someone about any general enquiries you might have, or even to find out generic information about Aer Lingus and how they work. The customer services representative that you’re put in touch with should be able to help you with whatever you need.

Onboard Service Complaints

If you have recently flown an Aer Lingus aircraft and were left unhappy with the service that you received during the flight, then you are encouraged to call 0843 208 4453 to issue a complaint about the service and make sure that action is taken to ensure that future Aer Lingus are of a much better standard for you and other passengers.

Flight Delays Complaints

If you would like to make a complaint about a significant delay that was applied to an Aer Lingus flight that you were expected to fly on, then by calling 0844 248 2553 you will be placed in contact with someone from the complaints team who will be happy to listen to your complaint and help you to reach a situation where you are happy that your complaint was dealt with well.

Accommodation Complaints

To make a complaint about the accommodation that you were given from your Aer Lingus holiday, you can call 0843 208 4452 to make a member of the team aware of your complaint and ensure that your issue is dealt with in a professional and courteous way so that you feel better about the service you have received from Aer Lingus.

Baggage Complaints

To make a complaint about the treatment of your luggage, you can call 0843 208 4453 if you would like to discuss any damage that was caused to your baggage, or even if you have found that the luggage you checked in has gone missing during the course of your flight(s) with Aer Lingus. The member of the team that you are put in contact with will make sure to offer you all of the help that they can so that your baggage issues will be resolved.

Contact Numbers for Aer Lingus

Aer Lingus Contact Number Opening Times
Complaints 0844 248 2553 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)
Customer Services 0843 208 4452 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)
Onboard Service Complaints 0843 208 4453 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)
Flight Delays Complaints 0844 248 2553 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)
Accommodation Complaints 0843 208 4452 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)
Baggage Complaints 0843 208 4453 Mon-Fri open 22 hours (closed between 6am-8am)
Sat-Sun open 21 hours (closed between 6am-9am)

Other ways to contact Aer Lingus

If you would prefer to send a letter to the complaints team at Aer Lingus, you can address it to their head office at:

Aer Lingus,
Head Office Building,

Dublin Airport,
Ireland.

or write to their customer services team at either their Twitter or their Facebook.