John Lewis

0843 557 3542

John Lewis is a large British department store. If you need to contact somebody about a product, delivery or to make a complaint call 0843 557 3542.

John Lewis Contact Numbers:

John Lewis Phone Number Opening Hours
Speak to a person 0843 178 5761 7am – midnight, 7 days a week
Head Office 0843 557 3542 7am – midnight, 7 days a week
Customer Services 0843 557 5084 7am – midnight, 7 days a week
Complaints 0844 826 8029 7am – midnight, 7 days a week
Delivery Complaints 0844 248 2676 7am – midnight, 7 days a week

Speak to a person

Call the number 0843 178 5761 to speak to a person at the John Lewis head office where they can log your complaints. When you phone this number you will be put through to someone who can answer your queries quickly and sufficiently. The great thing about this is when you’ve been told what you need, you can ask further questions if you need to and can have them answered straight away.

John Lewis

The John Lewis Oxford Street flagship store was originally opened as a drapery store. The idea for the John Lewis Partnership was thought up by Mr.Lewis’s son in 1920 and in 1933, the partnership bought its first store outside of London, in Nottingham. Today, there are 48 John Lewis stores and the company slogan ‘never knowingly undersold’, which was first implemented in 1925 is still in use to this day. For more about the history of John Lewis, call 0843 557 3542 to speak to someone at head office. Employees of John Lewis receive a discount of 12-25% depending on the product and how long they have been working there. Employees also receive 15% discount in Waitrose. To find more about job openings at John Lewis call 0843 557 3542. The John Lewis Partnership is a revolutionary method of doing business. All 91,500 permanent staff that work for the company are Partners- they own 46 John Lewis stores and 350 Waitrose supermarkets as well as the John Lewis website. Partners are then able to share the profits and benefits of the business. Each partner has a voice in the business and John Lewis is paving the way for employee-owned businesses. To find out more about John Lewis Partnerships call 0843 557 3542.

Customer Services

You can call John Lewis customer services to discuss or inquire about many things such as to ask if specific stores stocks a product you’re looking to buy, to ask about the different departments in a specific store, to find out if you are able to return a product, to inquire about deliveries and returns, to get help navigating the website, to be directed to a different helpline department or to ask any general questions you may have. If you would like to call customer services about any of these things ring 0843 557 5084 to be put straight through to an advisor who will be able to answer any questions you have or any problems you need help with.


There are many reasons you may want to contact the complaints department in John Lewis such as wanting to make a complaint about a product or service that you have purchased from John Lewis, to make a complaint about a John Lewis store or member of staff, to make a complaint about John Lewis marketing materials, such as an advert or to find out more about the complaints policy or procedure. If you are a John Lewis customer and you wish to make a complaint, you can do so by calling 0844 826 8029. You may wish to complain about an experience you had whilst shopping in a John Lewis store, a certain product, member of staff or shopping online using the John Lewis website. You can also make a complaint by filling out an online contact form. The team aims to respond to your query within 24 hours of sending the email.

John Lewis Delivery Complaints

You can phone the number 0844 248 2676 to make a complaint about the delivery service you received from John Lewis. When you call this number they will be able to take details about a complaint that relates to a late delivery, a delivery that hasn’t turned up, or a delivery that was damaged on arrival. If you experienced a rude delivery man who works for John Lewis you can also phone this number to make a complaint relating to the staff member. John Lewis will aim to get your complaint resolved whilst you’re on the phone with you, however, in some cases this might not always be possible.

John Lewis Head Office Address

Department Address
Head Office John Lewis
171 Victoria Street
London SW1E 5NN