John Lewis

0843 557 3542

Contact John Lewis on the number 0843 557 3542 to make a complaint regarding deliveries, products, adverts or anything else that you’ve been upset with.

John Lewis Complaint Numbers

John Lewis Phone Number Opening Hours
Speak to a person 0843 178 5761 7am – midnight, 7 days a week
John Lewis Complaints 0843 557 3542 7am – midnight, 7 days a week
John Lewis Delivery Complaints 0843 557 5084 7am – midnight, 7 days a week
John Lewis Advert Complaints 0844 826 8029 7am – midnight, 7 days a week
John Lewis Broadband Complaints 0844 248 2676 7am – midnight, 7 days a week

Speak to a person

Call the number 0843 178 5761 to speak to a person at the John Lewis head office where they can log your complaints. When you phone this number you will be put through to someone who can answer your queries quickly and sufficiently. The great thing about this is when you’ve been told what you need, you can ask further questions if you need to and can have them answered straight away.

Complaints

There are many reasons you may want to contact the complaints department in John Lewis such as wanting to make a complaint about a product or service that you have purchased from John Lewis, to make a complaint about a John Lewis store or member of staff, to make a complaint about John Lewis marketing materials, such as an advert or to find out more about the complaints policy or procedure. If you are a John Lewis customer and you wish to make a complaint, you can do so by calling 0843 557 3542. You may wish to complain about an experience you had whilst shopping in a John Lewis store, a certain product, member of staff or shopping online using the John Lewis website. You can also make a complaint by filling out an online contact form. The team aims to respond to your query within 24 hours of sending the email.

John Lewis Complaint Compensation

Depending on the complaint you’re going to John Lewis with, they may feel that you’re entitled to some compensation from them as a good will gesture. This is all dependent on your individual complaint and comes down to how John Lewis feel you have been treated by them.

John Lewis Complaints Email

There isn’t a direct email for you to send your John Lewis complaint to, but you can contact them online in a similar way by using their contact form on the website. Here you can input all of the details relating to your complaint, and provide some personal details for them to get back to you. Then they’ll respond and hopefully have your complaint resolved.

John Lewis Delivery Complaints

You can phone the number 0843 557 5084 to make a complaint about the delivery service you received from John Lewis. When you call this number they will be able to take details about a complaint that relates to a late delivery, a delivery that hasn’t turned up, or a delivery that was damaged on arrival. If you experienced a rude delivery man who works for John Lewis you can also phone this number to make a complaint relating to the staff member. John Lewis will aim to get your complaint resolved whilst you’re on the phone with you, however, in some cases this might not always be possible.

If you’re disappointed with the Click and Collect service offered by John Lewis you can phone this number to make your complaint about late orders, issues you had collecting your parcel, or parcels that didn’t have all or the right items inside of them.

John Lewis Complaints Procedure

When you phone the number above to make your complaint, the customer complaint advisor will take details of your complaint and discuss the options available to you. If they can’t resolve the complaint with you then, they will decide on what’s going to happen next going forward with you, whether that involves getting a more senior member of the team involved or not.

If you feel like your complaint hasn’t been resolved satisfactorily you can then escalate the complaint to the Head of Customer service, who you can email at the following address: Head_of_Customer_Service@johnlewis.co.uk.

In the unlikely event that you’re still not happy with the complaint, then you can take it to the Online Dispute Resolution platform who will take a further look at your complaint.

John Lewis Advert Complaints

To make a complaint about a John Lewis advert you can phone the number 0844 826 8029. When you call this number you can make complaints about John Lewis adverts you have seen on the television, or those you’ve seen printed in magazines or newspapers, online, or anywhere else. You might wish to complain about the nature of a John Lewis Christmas advert, or any other adverts that they place throughout the year.

John Lewis Broadband Complaints

If you’d like to complain about John Lewis broadband you can phone the number 0844 248 2676. When you call this number you can make a complaint about the service you have received from them, problems with speed or connection issues you’re having. You can also phone this number to complain about broadband bills or your account.

John Lewis Complaints Address

Department Address
Head Office John Lewis
171 Victoria Street
London SW1E 5NN