John Lewis

john lewis complaints number
John Lewis is a large British department store.

John Lewis Contact Numbers:

John Lewis Phone Number
Complaints 0844 826 8029
Customer Services 0843 557 3542
Head Office 0843 557 3542
John Lewis Advert Complaints 0844 826 8029

John Lewis Opening Hours

Department Opening Hours
Complaints 7am – midnight, 7 days a week

John Lewis Head Office Address

Department Address
Head Office John Lewis
171 Victoria Street
London SW1E 5NN

Reasons to call the John Lewis Complaints Number:

  • To make a complaint about a product or service that you have purchased from John Lewis.
  • To make a complaint about a John Lewis store or member of staff.
  • To make a complaint about John Lewis marketing materials, such as the advert.
  • To find out more about the complaints policy or procedure.

John Lewis staff discount
John Lewis Price Match
Which John Lewis is the largest store?

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John Lewis Customer Complaints

If you are a John Lewis customer and you wish to make a complaint, you can do so by calling the John Lewis Complaints Number at the top of this page. You may wish to complain about an experience you had whilst shopping in a John Lewis store, a certain product, member of staff or shopping online using the John Lewis website.

You can also make a complaint by filling out an online contact form. The team aims to respond to your query within 24 hours of sending the email.

You can also put your complaint in writing and send it to:

Customer services, johnlewis.com, Selectapost 57, Sheffield S97 3GL.

John Lewis Complaints Email

John Lewis does not have a direct email address for complaints, however, you can complete an online form which allows you to select whether you’d like to email JohnLewis.com or a local store. You have to choose an option to relate your query to such as orders, returns, product feedback, stock availability, voucher query, or product support for a technical product. The team will aim to get back to within 24 hours but this may take longer during busy periods such as sales or Christmas.

John Lewis Advert Complaints

If you wish to make a complaint about a John Lewis advert, whether it is print, broadcast or digital, you can do so by contacting John Lewis complaints using the number on this page. You could also email using the online contact form linked above or by tweeting John Lewis at @jlcustserv.

John Lewis Complaints Policy

The John Lewis complaints policy is that you should always inform them of your complaint as soon as possible. The sooner you tell John Lewis of your complaint, be it to a store manager or one of the customer services team, the sooner that they can work towards resolving it.

John Lewis Complaints Procedure

The John Lewis complaints procedure is designed to be as transparent as possible. If you’re visiting one of the John Lewis shops and an incident which you feel validates a complaint takes place, you can speak to a manager there and then or call/email the shop. If you are unhappy with the response at store level, you can contact John Lewis by calling the complaints number on this page- the advisor will work to solve your complaint whilst you are on the phone, but if they cannot, they will agree the next steps with you.

If after speaking to customer services you still don’t feel satisfied, you can write to the Head of Customer Service:

Head of Customer Service
John Lewis
171 Victoria Street
London SW1E 5NN

Or email using Head_of_Customer_Service@johnlewis.co.uk.

If after using the internal complaints procedure you are still not happy, you can use the Online Dispute Resolution platform- an independent body who will assess your complaint from an outsider’s perspective.

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John Lewis Partnership

The John Lewis Partnership is a revolutionary method of doing business. All 91,500 permanent staff that work for the company are Partners- they own 46 John Lewis stores and 350 Waitrose supermarkets as well as the John Lewis website. Partners are then able to share the profits and benefits of the business. Each partner has a voice in the business and John Lewis is paving the way for employee-owned businesses.

John Lewis Sale

John Lewis regularly has sale periods throughout the year. There are sales over the Christmas period, commencing with Black Friday in November and ending with the January sales. There is also usually a summer sale and occasionally, flash sale periods where a certain type of item may be discounted for a small frame of time.

John Lewis Home

If you are looking to furnish your home, John Lewis has an incredibly diverse product range. This includes everything from sofas to baking goods, garden furniture to pet care. John Lewis regularly collaborates with homeware designers to bring you unique goods that you won’t be able to purchase anywhere else.

John Lewis Sheffield

john lewis sheffield
john lewis sheffield

The John Lewis in Sheffield can be found in the city centre opposite the City Hall. There is a car park attached to the store and the store address is:

Barkers Pool
Sheffield
South Yorkshire
S1 1EP

If you are travelling to the store using your sat nav, use S1 2HB.

Popular questions about John Lewis

What is John Lewis staff discount?

Employees of John Lewis receive a discount of 12-25% depending on the product and how long they have been working there. Employees also receive 15% discount in Waitrose.

Who are John Lewis price matching today?

The John Lewis website regularly price matches brands. The price match will vary depending on other retailer’s promotions, so the retailers that the company price matches changes on a daily basis.

Which John Lewis is the largest?

The largest John Lewis store is the Oxford Street London store which originally opened in 1864.

About John Lewis

The John Lewis Oxford Street flagship store was originally opened as a drapery store. The idea for the John Lewis Partnership was thought up by Mr.Lewis’s son in 1920 and in 1933, the partnership bought its first store outside of London, in Nottingham.

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Today, there are 48 John Lewis stores and the company slogan ‘never knowingly undersold’, which was first implemented in 1925 is still in use to this day.

For more about John Lewis, visit the website or call the complaints number on this page.

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