Ford

0843 557 3697

Ford is a world-famous motor company which has been manufacturing vehicles since 1903. They sell more than 2 million vehicles each year. The American company still has its headquarters in Michigan.

DepartmentContact NumberOpening Times
Ford UK Complaints0843 557 3697Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed
Ford Finance Complaints0844 248 2183Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed
Ford Insurance Complaints0844 248 2184Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed
Ford Service Complaints0844 248 2185Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed
Ford Accessories Complaints0844 248 2186Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed
Ford Warranty Complaints0844 248 2187Mon – Fri: 9am – 5.15pm
Sat: 9am – 1pm
Sun: Closed

Ford UK Complaints

To make a complaint about Ford in the UK, call 0843 557 3697. They will aim to resolve complaints as quickly as they can, but it may require further investigation after your phone call. It could take up to 8 weeks, but they should contact you again within 5 days. You can contact them back and request to escalate your complaint if you are still not happy at this point. Whenever you have a complaint at a Ford dealership, you should speak to the management there before calling Ford customer services.

Ford Finance Complaints

Ford Credit offers several personal finance options for customers to pay for their vehicle. It could be a rental or retaining the vehicle at the end of the contract. Call 0844 248 2183 to complain if you are not happy with your Ford Credit contract. You can complain about your online Ford Credit account if there is a problem with accessing it. Make a complaint at any stage of the process, from application to the final finance agreement to settlement. Complain if you have problems with payments to Ford.

Ford Insurance Complaints

In partnership with Admiral, Ford offers insurance cover options for your Ford vehicle. Contact Ford Insure on 0844 248 2184 to complain if there is a problem with any of the features or benefits that you should be able to get with your Ford insurance policy. You can complain about an application or a claim if you do not agree with a rejection. Complain about Ford accident management services if they do not provide the assistance that they should. You can also complain about Asset Protection.

Ford Service Complaints

It is important to maintain the condition of your Ford vehicle to keep it running optimally. Ford can check everything from air filters to windscreen wipers and help with replacements or repairs. You should complain at the location if the Ford staff are not providing the service that they should or if parts or labour have disproportionate costs. Call 0844 248 2185 to report a complaint about a Ford service if you want to take this further for a resolution. Complain about a video check visual report.

Ford Accessories Complaints

Most Ford dealers should be able to provide any genuine Ford parts or accessories that you need. You can complain about a lack of stock or the pricing for accessories, or about issues with any Ford technology that may not be working properly. Call 0844 248 2186 to report your complaints about Ford parts and accessories if you are unhappy with anything relating to them. This includes anything that is negatively affecting the comfort, security, efficiency, or connectivity of your Ford automobile.

Ford Warranty Complaints

All Ford vehicles should come with a standard warranty covering manufacturing faults, and options to purchase extended warranties once this expires. Call 0844 248 2187 with any complaints about your Ford warranty. This could be related to what your warranty covers, maintaining or extending your warranty, or even transferring it to another owner. Complain about Ford Protect if you have a problem with those warranties. You can complain if safety recalls or Field Service Actions affect you.