Jobcentre Plus

0844 248 2557

In the UK, the Department for Work and Pensions uses Jobcentre Plus as a quango (quasi-autonomous non-governmental organisation). This means that Jobcentre Plus supports the working-age public on behalf of the DWP. Between 2002 and 2011, Jobcentre Plus was an executive agency. However, from 2011 Jobcentre Plus operates as a public brand of the DWP instead of its own separate entity. Jobcentre Plus provides financial assistance to people trying to find employment, or unable to work due to illness or incapacity.

Since 2013, the DWP has been rolling out the new benefit Universal Credit to replace several existing benefits. Universal Credit will cover Jobseeker’s Allowance (JSA), Housing Benefit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance (ESA), and Income Support. Eventually, the DWP will phase these out completely, as they will all come under the umbrella of Universal Credit. When your region transitions to Universal Credit, your Jobcentre will inform you. Otherwise, you don’t need to do anything yet – just keep claiming your benefit as normal.

Jobcentre Plus Contact Numbers

Contact Jobcentre Plus during the week using the phone numbers listed below. If your reason for calling involves an existing claim, be sure to contact the specific benefit helpline.

Department
Phone Number
Opening Times
Jobcentre Plus
0844 248 2557
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Universal Credit
0843 208 2058
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Jobseekers Allowance
0843 208 2373
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Employment and Support Allowance
0844 248 2173
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Income Support
0844 248 2174
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Housing Benefit
0844 248 2175
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Incapacity Benefit
0843 816 6455
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Child Benefit
0843 816 6456
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Maternity Allowance
0843 816 6457
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Bereavement Payment
0843 816 6458
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Social Fund
0843 816 6459
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
National Insurance Number Application
0844 453 0218
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Request National Insurance Number
0843 816 6461
(Mon-Fri) 8am – 8pm
(Sat) 8am – 4pm
(Sun) Closed

Jobcentre Plus

To make a new benefit claim, contact Jobcentre Plus on 0844 248 2557. You can call this number for assistance finding your local Jobcentre Plus office and making an initial appointment. You’ll receive guidance on the process and what documentation you need to claim successfully. If you suspect someone is lying to claim a benefit, call to report benefit fraud. When you have a complaint about Jobcentre Plus you can call this number. This could be to do with mistakes, delays, lack of support or poor treatment from staff. Appealing against sanctions requires a different process, so call to find out how to request a mandatory reconsideration.

Universal Credit

The newer benefit Universal Credit is taking over other benefits in some areas. As such, there is a wider list of eligibility circumstances for this benefit. If you’re in receipt of Universal Credit and these circumstances change, call 0843 208 2058 to report this and avoid sanctions. Your Universal Credit will be adjusted based on any earnings reported by HMRC, but call if you think you’ve been paid incorrectly.

Jobseekers Allowance

JSA provides support for people trying to find work. Payments depend on if you keep your job search activity agreement. You can claim JSA if you’re a part-time student looking for work or make a joint claim with a partner, as long as neither of you has a child. When you do find a job, your payments may stop or decrease. Call 0843 208 2373 for any issues with your JSA, to report volunteer work or not being able to attend an interview.

Employment and Support Allowance

ESA offers financial support for sick and disabled people who are unable to work. You may have been transferred to ESA from other benefits like Income Support and Incapacity Benefit. You also may be transferred from ESA to Universal Credit. To discuss your work capability assessment, work-related activity interview or personal adviser support group, call 0844 248 2173. You can also call to find out how to claim a hardship payment if you’ve been sanctioned.

Income Support

If you qualify for Income Support with no income at all, you should receive at least £57.90 per week. However, if your circumstances change from being a parent, carer, physically unable to work, or in school full time and living alone, this affects your eligibility to claim Income Support. Report any changes including personal savings by calling 0844 248 2174. Call this number if you don’t receive a payment or if the Jobcentre sends you a letter about switching to Universal Credit.

Housing Benefit

Housing Benefit can pay for all or part of your rent if you’re unemployed or on a low income, depending on your situation. If you are a council tenant, the money will be paid directly into your rent account. If you rent privately, the money will go into your bank account. Call 0844 248 2175 if you experience an issue with your Housing Benefit payments, or circumstances have changed which affect your eligibility.

Incapacity Benefit

Incapacity Benefit is being replaced by Employment and Support Allowance, which in turn is being replaced with Universal Credit. However, if your claim hasn’t changed yet you can still call 0843 816 6455 for support relating to your Incapacity Benefit. Call if you have a problem with your reassessment appointment, or you’ve started permitted work.

Child Benefit

Guardians of one or more children under 16 years of age can receive financial support for childcare costs. If a child stays in approved education or training, they are eligible for Child Benefit up to 20 years old. Call 0843 816 6456 with any queries about your Child Benefit status, Child Tax Credit or Guardian’s Allowance. If your child leaves full-time education or enters paid work for more than 24 hours a week, you need to call to report this as they will no longer be eligible for the benefit.

Maternity Allowance

When you aren’t eligible for statutory maternity pay, you can claim Maternity Allowance instead. You can claim when you’re 26 weeks pregnant, but payments won’t start until 11 weeks before the due date. Call 0843 816 6457 if you need help with your claim or there is an issue with your Maternity Allowance payment. Please allow 24 working days to receive a decision when you first apply for Maternity Allowance.

Bereavement Payment

The death of a spouse in particular circumstances entitles you to a one-off tax-free payment of £2000. Call 0843 816 6458 for assistance with your claim for a bereavement support payment. You can also call this number if you receive Bereavement Allowance or Widowed Parent’s Allowance. Your eligibility for all bereavement payments is assessed when you first apply, so you can’t transfer from one bereavement benefit to another.

Social Fund

Contact the Social Fund on 0843 816 6459 regarding any of the benefits they provide. The Social Fund issues budgeting loans, cold weather and winter fuel payments, and SureStart maternity grants. Call if you have any questions or experience issues with one of these benefits. If you claim other benefits from Jobcentre Plus, your Social Fund payments may be affected, so remember to disclose any changes.

National Insurance Number Application

You’ll need a National Insurance number in order to claim benefits with Jobcentre Plus. When applying for a job, usually employers will ask you to provide official documentation proving your right to work as well. Call 0844 453 0218 for guidance in applying for a National Insurance number if you didn’t receive one from HMRC when you turned 16. You may be asked to attend an interview at a Jobcentre Plus and bring other forms of ID.

Request National Insurance Number

From Monday to Saturday, you can call 0843 816 6461 to find your National Insurance number if you’ve lost or forgotten it. Since HMRC no longer issue plastic National Insurance cards, you should request a letter as proof of your number. For security reasons, HMRC can’t tell you the number over the phone. You’ll receive a copy of your National Insurance number via a letter in the post within 10 working days.

Other Ways to Contact Jobcentre Plus

Due to there being many branches of Jobcentre Plus which handle local claims, each one has its own Twitter account. To contact Jobcentre Plus on Twitter, find your branch’s account from the list on this page. If you want to call your local Jobcentre directly, or write a letter, use the Local Office Search. This will give you the phone number and address.

Unfortunately, Jobcentre Plus doesn’t have a central e-mail address or postal address for customer services either. If you wish to write a letter of complaint concerning the actions of the Department for Work and Pensions rather than your local Jobcentre Plus, you can do so by sending it to their PO Box address in London. Find the address in the table below.

Department
Address
Department for Work and Pensions
Department for Work and Pensions
PO Box 50101
London
SW1P 2WU