Experian

0844 257 4481

Contact Experian in the UK on 0844 257 4481. Experian is a reporting agency for consumer credit. It operates in almost 40 countries and collects information on millions of individuals.

Department
Contact Number
Opening Times
Experian Complaints
0844 257 4481
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm
Experian Credit Score Complaints
0844 257 4482
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm
Experian Credit Report Complaints
0844 257 4483
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm
Experian Account Complaints
0844 257 4484
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm
Experian Eligibility Complaints
0844 257 4485
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm
Experian Credit Matching Complaints
0844 257 4486
Mon – Fri: 8am – 7pm
Sat: 8am – 4pm

Experian Complaints

Contact Experian on 0844 257 4481 to report complaints about the credit reporting agency. Reporting issues means that Experian can try to fix them for you. They can also try to stop the same issues from happening again, for other customers as well. When you call Experian to complain, you should provide all of the details they will need to investigate and resolve it.

Experian Credit Score Complaints

If you have a complaint about your Experian credit score, call 0844 257 4482. You can call to complain if you think that it is incorrect or their calculation did not include relevant factors. Complain if you take steps to improve your credit score according to Experian guidance but it does not change, or even worsens. Call if your credit score doesn’t update when it should.

Experian Credit Report Complaints

Your credit score reflects your credit report, so you may want to complain about the report rather than the score. If so, then call Experian on 0844 257 4483 to make a complaint about your credit report. They can only keep correct information on your report for six years. If it is a genuine error, complain to Experian until they remove mistakes or correct omissions.

Experian Complaints Email

If you would prefer to send your complaint in an email to Experian, you can send it to the following address: clientsupport@mail.backgroundchecking.com. Someone will get back to you as soon as possible with a reply and let you know what is happening with your case.

Experian Account Complaints

If you are locked out of your Experian account or you experience technical problems trying to use it, then call 0844 257 4484 to complain. You can complain about account security if you have trouble with proof of identity documents, or your PIN for the mobile app. Call if there is a problem with subscription payments, cancellation refunds, or account closure.

Experian Eligibility Complaints

If you have a complaint about your eligibility ratings on Experian, then call 0844 257 4485. Complain if eligibility ratings are not available when you want them, or if a rating is clearly wrong. You can complain if the mortgage eligibility test service isn’t working for you or you don’t have access to it when you want to use it. Note that they do not guarantee approval.

Experian Credit Matcher Complaints

If the credit matching facilities from Experian cause disappointment for any reason, then complain to them on 0844 257 4486. They state that they do not guarantee approval from credit providers, but you can complain if the results of an application are vastly different. Complain if the credit matcher results ever lead to a negative impact on your credit score.