The contact number for B&M is available directly from their website at no or lower cost

0330 838 9000

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Telephone the B&M complaints contact number, with this number you will be able to log a formal complaint about a product, experience in-store or anything else regarding B&M that you are unhappy with.

Department Opening Times
Complaints Monday-Friday: 9am-5pm
Customer Service Monday-Friday: 9am-5pm
Product Complaints Monday-Friday: 9am-5pm
Service In-Store Complaints Monday-Friday: 9am-5pm
Advert Complaints Monday-Friday: 9am-5pm
Website Complaints Monday-Friday: 9am-5pm

B&M Complaints

You can call to get in touch with the B&M complaints team. Once you are on the phone with the complaints team you will be able to inquire about the complaints process of B&M as well as lodge a formal complaint about whatever you are unhappy with. If you have filed a complaint they will try to resolve the problem or offer you some compensation. You may be redirected to someone who can deal with your complaint more efficiently if it is a more serious complaint about an employee or store.

Customer Services

The B&M customer services team can be contacted easily by calling. The customer services team can be contacted if you want to know more about the complaints process or you have some other general questions about the company or products. They can help you locate your local B&M store as well as give you details of each store including contact details and accessibility information as well as opening times.

Product Complaints

The product complaints team can be contacted if you have had an issue with a B&M product such as it has broken quickly after purchase, it is a danger hazard or something else has gone wrong with one of their products you can complain by calling. You will need to provide the product name, barcode number, the date of purchase and receipt number if you have it.

Service In-Store Complaints

If you have had a bad experience in a B&M store whether that be a rude member of staff, an unclean or dangerous store, empty shelves or something a bit more serious you can make a complaint to B&M by calling the in-store complaints team. If you have the receipt for the purchase you made at the time of the bad experience you will be encouraged to provide the receipt number, if not you need to provide full store details as well as the date and time of the incident and the name or a description of the staff member that was rude or unhelpful to you if that was the issue.

Advert Complaints

If you have seen an advert for B&M that you feel is offending or inappropriate you can file a formal complaint to the marketing team by calling the advert complaints line. You need to be able to provide reasoning as to why you are offended as well as what date and time you saw the advert at and where (such as on TV or on youtube etc.)

Website Complaints

If you are using the B&M website to browse their products and you notice there is a problem or something wrong with the website you can call the website complaints team and report it to their website team.