0844 248 2614

Telephone the B&M complaints contact number on 0844 248 2614, with this number you will be able to log a formal complaint about a product, experience in store or anything else regarding B&M that you are unhappy with.

Department Contact Number Opening Times
Complaints 0844 248 2614 Monday-Friday: 9am-5pm
Customer Service 0844 248 2615 Monday-Friday: 9am-5pm
Product complaints 0844 248 2616 Monday-Friday: 9am-5pm
Service in store complaints 0844 248 2617 Monday-Friday: 9am-5pm
Advert complaints 0844 248 2669 Monday-Friday: 9am-5pm
Website complaints 0844 248 2618 Monday-Friday: 9am-5pm


You can call 0844 248 2614 to get in touch with the B&M complaints team. Once you are on the phone with the complaints team you will be able to inquire about the complaints process of B&M as well as lodge a formal complaint about whatever you are unhappy with. If you have filed a complaint they will try to resolve the problem or offer you some compensation. You may be redirected to someone who can deal with your complaint more efficiently if it is a more serious complaint about an employee or store.

Customer Services

The B&M customer services team can be contacted easily by calling 0844 248 2615. The customer services team can be contacted if you want to know more about the complaints process or you have some other general questions about the company or products. They can help you locate your local B&M store as well as give you details of each store including contact details and accessibility information as well as opening times.

Product Complaints

The product complaints team can be contacted if you have had an issue with a B&M product such as it has broken quickly after purchase, it is a danger hazard or something else has gone wrong with one of their products you can complain by calling 0844 248 2616. You will need to provide the product name, barcode number, the date of purchase and receipt number if you have it.

Service in store complaints

If you have had a bad experience in a B&M store whether that be a rude member of staff, an unclean or dangerous store, empty shelves or something a bit more serious you can make a complaint to B&M by calling the in-store complaints team on 0844 248 2617. If you have the receipt for the purchase you made at the time of the bad experience you will be encouraged to provide the receipt number, if not you need to provide full store details as well as the date and time of the incident and the name or a description of the staff member that was rude or unhelpful to you if that was the issue.

Advert complaints

If you have seen an advert for B&M that you feel is offending or inappropriate you can file a formal complaint to the marketing team by calling the advert complaints line on 0844 248 2669. You need to be able to provide reasoning as to why you are offended as well as what date and time you saw the advert at and where (such as on TV or on youtube etc.)

Website complaints

If you are using the B&M website to browse their products and you notice there is a problem or something wrong with the website you can call the website complaints team on 0844 248 2618 and report it to their website team.