Next

0843 218 4726

Next are a clothing and homeware retailer based in the UK. To contact Next about a product or to complain please call 0843 218 4726.

Other Next Contact Numbers

Department Contact Number Opening Hours
Head Office 0843 218 4726 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Complaints 0843 208 5044 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Customer Services 0843 208 5045 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Sales 0843 208 1752 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Flowers 0844 248 2681 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Directory 0843 208 5047 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm
Store Locator 0843 208 5048 Monday- Friday
9am-5pm
Saturday
9am-5pm
Sunday
10am-4.30pm

Next – 0843 218 4726

Next first launched back in 1982 as one store.  Today, there are over 500 Next stores in the UK and Ireland, with a further 200 stores around the world. There are also several larger stores which combine clothing and homeware. For more information about Next products and stores, or to make a complaint, call the Next head office on 0843 218 4726.

Complaints – 0843 208 5044

There are many reasons you may need to complain to Next including complaining about a Next product, to complain about a Next employee, to make a complaint about a Next store, complaints about the Next directory or to make a complaint about Next’s interest-free credit. With such a vast range of ways to purchase Next products, you might occasionally need to make a complaint. The complaint could be related to the quality of a garment that you have purchased or about a piece of furniture which is faulty. It could be regarding an employee in your local Next store or something that you feel has been mis-sold to you through the Next directory. To make a customer complaint to Next, you need to call 0843 208 5044 to speak to the complaints team. When you call, you will need to give the operator your full contact details including your date of birth if you are an online or Directory customer. If you have already registered your complaint and it hasn’t yet been solved, you can refer your complaint to the unresolved complaints team who will take the next steps. You can escalate your complaint to the EU Online Dispute Resolution system if you feel that you are still not satisfied. When you’re asked for the trader’s email address, you need to enter ODR@next.co.uk.

Customer Services – 0843 208 5045

If you have some general questions or an inquiry that you do not think fits the other departments you can call the customer services team on 0843 208 5045 who will be happy to help with any questions you have such as inquiries about sizing’s and measurements or whether certain stores stock specific products shown on the website. You may need to ask about returning a product or ask them to track a product you have returned but not received a refund for.

Sales – 0843 208 1752

Next is a clothing and homeware retailer with stores, a website and a catalogue known as the Next Directory. Next sells clothes for women, men and children as well as a selection of handpicked brands such as Converse, Ted Baker and Nike. For help picking a product or for help ordering these products call the sales team on 0843 208 1752. The Next sale is a very popular time of year. There is a mid-season sale, usually in summer and a Boxing Day sale. Traditionally, the Next sale sees stores opening at 5 am and some people can get a VIP slot to shop online if they have a credit account. Many items are discounted to over half price which is why the sale is so popular. To find out the dates of the next sales please call 0843 208 1752. Next does not test its fragrances (or any other products) on animals and it only accepts products made of ingredients which haven’t been tested on animals, to find out more about Next’s policies on animal testing please call 0843 208 1752. Next has a vast range of home products to make your house look exactly as you want it. You’ll find everything from sofas to beds, curtains to TV units and bedding to lamps. A great thing about purchasing home products from Next is that you will often find matching items. For instance, for a child’s bedroom, you would find matching bedding, curtains and a lampshade, or for a living room, you might find a matching sideboard and coffee table. You’ll also find a Christmas shop for decorations and more. Call 0843 208 1752 for help when shopping Next’s home collection.

Flowers – 0844 248 2681

Next has a department specifically developed for flowers and gifts. You can order flowers or a plant by 7 pm for delivery the next day making them the ideal last-minute gift for someone special or you can order up to 40 days in advance if you prefer to be organised. Next aims to please customers with their flowers but unfortunately, sometimes the worst can happen. The flowers can arrive damaged or you could receive an incorrect order, or you are just not satisfied with the end product. In that case, you will need to contact Next Flowers team on 0844 248 2681. You can also call the next flowers team on 0844 248 2681 for help when picking out flowers or if you have some questions about deliveries etc.

Directory – 0843 208 5047

The Next Directory is an innovative way to shop and spread the costs of your purchases. Directory customers receive a ‘book’ at the beginning of each season with a huge range of products inside. The Directory is also classed as the website. However, the different thing about shopping as a Directory customer is that you pay with a credit account i.e. you make a monthly payment after purchasing. It can work for larger purchases such as sofas as well as clothing if you needed a lot of new items (say for example a holiday). To sign up with the Next Directory or if you have some questions about the next directory you can call 0843 208 5047. If you need to make a complaint about the Next Directory, you can do so by calling 0843 208 5047. You might need to make a complaint about the interest rate on your credit account, a faulty delivery or an item which hasn’t been delivered.

Store Locator – 0843 208 5048

If you need to locate your nearest store you can call 0843 208 5048, you can also call this number to inquire what items you nearest store stocks and the facilities at your nearest store.

Next Head Office Address

Department Address
Head Office Next Retail Ltd
Desford Road
Enderby
Leicester
LE19 4AT