The contact number for Next is available directly from their website at no or lower cost
0333 777 8000
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Next is a clothing and homeware retailer based in the UK. To contact Next about a product or to complain please call the number.
Other Next Contact Numbers
| Department | Opening Hours |
|---|---|
| Head Office | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Complaints | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Customer Services | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Sales | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Next Flowers complaints | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Directory | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
| Store Locator | Monday- Friday 9am-5pm Saturday 9am-5pm Sunday 10am-4.30pm |
About Next
Next first launched back in 1982 as one store. Today, there are over 500 Next stores in the UK and Ireland, with a further 200 stores around the world. There are also several larger stores which combine clothing and homeware. For more information about Next products and stores, or to make a complaint, call the Next head office.
Next Complaints
There are many reasons you may need to complain to Next including complaining about a Next product, to complain about a Next employee, to make a complaint about a Next store, complaints about the Next directory or to make a complaint about Next’s interest-free credit. With such a vast range of ways to purchase Next products, you might occasionally need to make a complaint. The complaint could be related to the quality of a garment that you have purchased or about a piece of furniture which is faulty. It could be regarding an employee in your local Next store or something that you feel has been mis-sold to you through the Next directory. To make a customer complaint to Next, you need to call to speak to the complaints team. When you call, you will need to give the operator your full contact details including your date of birth if you are an online or Directory customer. If you have already registered your complaint and it hasn’t yet been solved, you can refer your complaint to the unresolved complaints team who will take the next steps. You can escalate your complaint to the EU Online Dispute Resolution system if you feel that you are still not satisfied. When you’re asked for the trader’s email address, you need to enter ODR@next.co.uk.
Next Customer Services
If you have some general questions or an inquiry that you do not think fits the other departments you can call the customer services team, who will be happy to help with any questions you have such as inquiries about sizing’s and measurements or whether certain stores stock specific products shown on the website. You may need to ask about returning a product or ask them to track a product you have returned but not received a refund for.
Next Sales
Next is a clothing and homeware retailer with stores, a website and a catalogue known as the Next Directory. Next sells clothes for women, men and children as well as a selection of handpicked brands such as Converse, Ted Baker and Nike. For help picking a product or for help ordering these products call the sales team. The Next sale is a very popular time of year. There is a mid-season sale, usually in summer and a Boxing Day sale. Traditionally, the Next sale sees stores opening at 5 am and some people can get a VIP slot to shop online if they have a credit account. Many items are discounted to over half price which is why the sale is so popular. To find out the dates of the next sales please call. Next does not test its fragrances (or any other products) on animals and it only accepts products made of ingredients which haven’t been tested on animals, to find out more about Next’s policies on animal testing please call. Next has a vast range of home products to make your house look exactly as you want it. You’ll find everything from sofas to beds, curtains to TV units and bedding to lamps. A great thing about purchasing home products from Next is that you will often find matching items. For instance, for a child’s bedroom, you would find matching bedding, curtains and a lampshade, or for a living room, you might find a matching sideboard and coffee table. You’ll also find a Christmas shop for decorations and more. Call for help when shopping Next’s home collection.
Next Flowers Complaints
Next has a department specifically developed for flowers and gifts. You can order flowers or a plant by 7 pm for delivery the next day making them the ideal last-minute gift for someone special or you can order up to 40 days in advance if you prefer to be organised. Next aims to please customers with their flowers but unfortunately, sometimes the worst can happen. The flowers can arrive damaged or you could receive an incorrect order, or you are just not satisfied with the end product. In that case, you will need to contact Next Flowers team. You can also call the next flowers team for help when picking out flowers or if you have some questions about deliveries etc.
Next Directory
The Next Directory is an innovative way to shop and spread the costs of your purchases. Directory customers receive a ‘book’ at the beginning of each season with a huge range of products inside. The Directory is also classed as the website. However, the different thing about shopping as a Directory customer is that you pay with a credit account i.e. you make a monthly payment after purchasing. It can work for larger purchases such as sofas as well as clothing if you needed a lot of new items (say for example a holiday). To sign up with the Next Directory or if you have some questions about the Next directory you can call them. If you need to make a complaint about the Next Directory, you can do so by calling. You might need to make a complaint about the interest rate on your credit account, a faulty delivery or an item which hasn’t been delivered.
Next Store Locator
If you need to locate your nearest store you can call, you can also call this number to inquire what items you nearest store stocks and the facilities at your nearest store.
Next Head Office Address
| Department | Address |
|---|---|
| Head Office | Next Retail Ltd Desford Road Enderby Leicester LE19 4AT |