Next complaints number

Next is a clothing and homeware retailer based in the UK.

Other Next Contact Numbers

Department Contact Number
Next complaints 0843 557 3404
Head Office 0844 248 2681
Store Locator 0843 218 4726

Next Complaints Number Opening Times

Days Opening Hours
Monday- Friday 9am-5pm
Saturday 9am-5pm
Sunday 10am-4.30pm

Next Head Office Address

Department Address
Head Office Next Retail Ltd
Desford Road
LE19 4AT

Why would I contact the Next complaints number?

  • To make a complaint about a Next product.
  • To make a complaint about a Next employee.
  • To make a complaint about a Next store.
  • For complaints about the Next directory.
  • To make a complaint about Next’s interest-free credit.

Which Next stores stock Lipsy?
Are Next perfumes tested on animals?
Are Next returns free?

Next Customer Complaints

Next is a clothing and homeware retailer with stores, a website and a catalogue known as the Next Directory. Next sells clothes for women, men and children as well as a selection of handpicked brands such as Converse, Ted Baker and Nike. With such a vast range of ways to purchase Next products, you might occasionally need to make a complaint. The complaint could be related to the quality of a garment that you have purchased or about a piece of furniture which is faulty. It could be regarding an employee in your local Next store or something that you feel has been mis-sold to you through the Next directory.

To make a customer complaint to Next, you need to call the phone number at the top of this page to kickstart the process. When you call, you will need to give the operator your full contact details including your date of birth if you are an online or Directory customer. If you have already registered your complaint and it hasn’t yet been solved, you can refer your complaint to the unresolved complaints team who will take the next steps.

You can escalate your complaint to the EU Online Dispute Resolution system if you feel that you are still not satisfied. When you’re asked for the trader’s email address, you need to enter

Next Flowers Complaints

Next has a department specifically developed for flowers and gifts. You can order flowers or a plant by 7pm for delivery the next day making them the ideal last-minute gift for someone special or you can order up to 40 days in advance if you prefer to be organised. Next aims to please customers with their flowers but unfortunately, sometimes the worst can happen. The flowers can arrive damaged or you could receive an incorrect order, or you are just not satisfied with the end product. In that case, you will need to contact Next Flowers complaints. You can contact the complaints team for Next Flowers by calling the number at the top of the page where an advisor will be waiting to assist you in making your complaint.

Next Directory Complaints

The Next Directory is an innovative way to shop and spread the costs of your purchases. Directory customers receive a ‘book’ at the beginning of each season with a huge range of products inside. The Directory is also classed as the website. However, the different thing about shopping as a Directory customer is that you pay with a credit account i.e. you make a monthly payment after purchasing. It can work for larger purchases such as sofas as well as clothing if you needed a lot of new items (say for example a holiday).

If you need to make a complaint about the Next Directory, you can do so by calling the phone number at the top of this page. You might need to make a complaint about the interest rate on your credit account, a faulty delivery or an item which hasn’t been delivered.

Next Home

Next has a vast range of home products to make your house look exactly as you want it. You’ll find everything from sofas to beds, curtains to TV units and bedding to lamps. A great thing about purchasing home products from Next is that you will often find matching items. For instance, for a child’s bedroom, you would find matching bedding, curtains and a lampshade, or for a living room, you might find a matching sideboard and coffee table. You’ll also find a Christmas shop for decorations and more.

Next Sale

Next stores
Next stores

The Next sale is a very popular time of year. There is a mid-season sale, usually in summer and a Boxing Day sale. Traditionally, the Next sale sees stores opening at 5am and some people can get a VIP slot to shop online if they have a credit account. Many items are discounted to over half price which is why the sale is so popular.

Next Careers

If you don’t mind waking up at 4am or earlier during the sale period, a career at Next could be for you. There is a range of positions such as stockroom assistant, sales assistant and store manager, depending on your experience and ability. You can apply for a job at Next via the Next website.

Popular questions about Next

Which Next stores stock Lipsy?

There are a couple of Next stores which stock a range of Lipsy products. They are Manchester Arndale, Manchester Trafford Centre, Birmingham Bullring/Fort/J9, Chester Coliseum/Broughton, Dublin Dundrum/Blanchardstown, Glasgow Braehead/Silverburn/Glasgow Fort/Buchanan Galleries, London Westfield Stratford/Bond Street.

Are Next perfumes tested on animals?

No, Next does not test its fragrances (or any other products) on animals and it only accepts products made of ingredients which haven’t been tested on animals.

Are Next returns free?

Yes, Next returns are free if you return the item to your local store. If you decide to return via post, you may have to pay a small fee.

About Next

Next first launched back in 1982 as one store.  Today, there are over 500 Next stores in the UK and Ireland, with a further 200 stores around the world. There are also several larger stores which combine clothing and homeware.

For more information about Next products and stores, or to make a complaint, call the Next complaints number on this page.