Scottish Power: Complaints Number

The contact number for Scottish Power is available directly from their website at no or lower cost

0800 074 1985

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Call the Scottish Power customer services team if you need assistance with your energy supply.

Scottish Power Complaint Numbers

Department	Opening Hours
Customer Service	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm
Smart Meter Complaints	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm
Quotes	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm
Online Account	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm
Complaints	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm
Track my Complaint	Monday-Friday: 8am-8pm Saturday: 8.30am-4pm

Customer Service

If you are currently a customer of Scottish Power, and you need to speak to the customer service department for any reason, a convenient way to do this is to contact the call centre. You can use this number for any queries relating to your Scottish Power account or supply, such as billing or a loss of power. When you call the above number, you’ll hear an automated message which will thank you for calling Scottish Power. You will then be asked if you’re calling from the property you wish to discuss – press 1 for yes, or 2 for no. From there, you’ll be asked to input your Scottish Power account number for security purposes, followed by the hash key.

Complaints

If you need to make a complaint about Scottish Power’s service, whether that’s your supply or the way they have communicated with you, you can do this by calling. There is a three-stage process in place to resolve your complaint – the initial contact from you to Scottish Power, then their efforts to resolve it, followed by ensuring you’re happy with the solution – Scottish Power aims to solve complaints within 8 weeks but if you are still unhappy you can take your complaint to the Ombudsman Services.

Scottish Power Complaints Procedure

The easiest way to get your complaint heard by Scottish Power is to call them. When you phone this number their dedicated team will take details of the complaint and give you an instant response to what can be done for you. If they can’t resolve it there and then, they will take some details from you and get back to you at a later time with their response.

If you’re not happy with the progress of the complaint, or the outcome is given, you can then escalate the complaint to Resolver, their third-party complaint resolution provider.

If you’re still not happy with what’s given to you as a response to your complaint, you can then take your complaint to Scottish Power’s Director Support Team. There is a short form on their website that you can fill in and they will typically respond to you within three to five working days. If you have a complaint reference number, remember to include this information when you fill out the form, as well as details on why you’d like to escalate the complaint and what Scottish Power can do to help resolve it.

Track My Complaint

Find out what is going on with your complaint when you phone the number. When you call this number the team will be able to give you an update on your complaint and let you know at which stage it is at. When you call, provide details of yourself and your complaint and find out if it will soon be resolved.

Smart Meters Complaints

If you currently have a smart meter installed in your home you can make a complaint about it when you phone them. You can phone this number if the Smart Meter isn’t working, or the reading is off. If you find the reading is a lot more than expected or than usual you can phone this number to get it investigated and ensure you aren’t being charged too much.

Quotes

If you are not yet a Scottish Power customer, or you are a current customer and you’d like a quote for an additional service, call the quotes team. You can also use this number to get a new quote for an existing service if you feel that you could be saving money elsewhere. When you call, be prepared to input your customer number to get you through to the right department for a more efficient call.

Online Account

Are you having trouble logging into your online account? You can get technical support over the phone by calling the Scottish Power online account team. An online account enables you to view and manage your bills online, as well as submit the necessary meter readings to receive an accurate bill. You can make payments online too. To register for an online account you will need to know your account number and postcode.

Scottish Power Complaints Address

ScottishPower Customer Services
320 St. Vincent Street
Glasgow
G2 5AD