Call the Scottish Power customer services team on 0843 218 4725 if you need assistance with your energy supply.
Scottish Power Complaint Numbers
|Department||Contact Number||Opening Hours|
|Customer Service||0843 218 4725||Monday-Friday: 8am-10pm
|Smart Meter Complaints||0843 218 9638||Monday-Friday: 8am-10pm
|Quotes||0843 557 3861||Monday-Friday: 8am-10pm
|Online Account||0843 596 4179||Monday-Friday: 8am-10pm
|Complaints||0843 596 4180||Monday-Friday: 8am-10pm
|Track my Complaint||0843 596 4181||Monday-Friday: 8am-10pm
If you are currently a customer of Scottish Power, and you need to speak to the customer service department for any reason, a convenient way to do this is to contact the call centre by calling 0843 218 4725. You can use this number for any queries relating to your Scottish Power account or supply, such as billing or a loss of power. When you call the above number, you’ll hear an automated message which will thank you for calling Scottish Power. You will then be asked if you’re calling from the property you wish to discuss – press 1 for yes, or 2 for no. From there, you’ll be asked to input your Scottish Power account number for security purposes, followed by the hash key.
If you need to make a complaint about Scottish Power’s service, whether that’s your supply or the way they have communicated with you, you can do this by calling 0843 596 4180. There is a three-stage process in place to resolve your complaint – the initial contact from you to Scottish Power, then their efforts to resolve it, followed by ensuring you’re happy with the solution – Scottish Power aims to solve complaints within 8 weeks but if you are still unhappy you can take your complaint to the Ombudsman Services.
Scottish Power Complaints Procedure
The easiest way to get your complaint heard by Scottish Power is to call them on the number 0843 596 4180. When you phone this number their dedicated team will take details of the complaint and give you an instant response to what can be done for you. If they can’t resolve it there and then, they will take some details from you and get back to you at a later time with their response.
If you’re not happy with the progress of the complaint, or the outcome is given, you can then escalate the complaint to Resolver, their third-party complaint resolution provider.
If you’re still not happy with what’s given to you as a response to your complaint, you can then take your complaint to Scottish Power’s Director Support Team. There is a short form on their website that you can fill in and they will typically responds to you within three to five working days. If you have a complaint reference number, remember to include this information when you fill out the form, as well as details on why you’d like to escalate the complaint and what Scottish Power can do to help resolve it.
Track My Complaint
Find out what is going on with your complaint when you phone the number 0843 596 4181. When you call this number the team will be able to give you an update on your complaint and let you know at which stage it is at. When you call, provide details of yourself and your complaint and find out if it will soon be resolved.
Smart Meters Complaints
If you currently have a smart meter installed in your home you can make a complaint about it when you phone the number 0843 218 9638. You can phone this number if the Smart Meter isn’t working, or the reading is off. If you find the reading is a lot more than expected or than usual you can phone this number to get it investigated and ensure you aren’t being charged too much.
If you are not yet a Scottish Power customer, or you are a current customer and you’d like a quote for an additional service, call the quotes team on 0843 557 3861. You can also use this number to get a new quote for an existing service if you feel that you could be saving money elsewhere. When you call, be prepared to input your customer number to get you through to the right department for a more efficient call.
Are you having trouble logging into your online account? You can get technical support over the phone by calling the Scottish Power online account team on 0843 596 4179. An online account enables you to view and manage your bills online, as well as submit the necessary meter readings to receive an accurate bill. You can make payments online too. To register for an online account you will need to know your account number and postcode.
Scottish Power Complaints Address
ScottishPower Customer Services
320 St. Vincent Street