Pets At Home

0843 596 3711

Contact Pets At Home on 0843 320 9549 to make a complaint about animal care products or services. Pets At Home is the biggest pet supply retailer in the UK, growing to more than 350 stores since opening the first one in 1991. They sell everything you could need to look after your pet. Advice and health and grooming services are also available in most stores.

Department
Contact Number
Opening Times
Pets At Home Complaints
0843 596 3711
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm
Pets At Home Store Complaints
0843 596 3712
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm
Pets At Home Delivery Complaints
0843 596 3713
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm
Pets At Home Return Complaints
0843 596 3714
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm
Pets At Home Groom Room Complaints
0843 596 3715
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm
Pets At Home VIP Club Complaints
0843 596 3716
Mon – Fri: 8am – 8pm
Sat – Sun: 9am – 5pm

Pets At Home Complaints

To complain about Pets At Home, call 0843 596 3711. This Pets At Home complaints phone number will allow you to speak on the phone with a representative. They will listen to your complaint and take action to investigate and hopefully put things right. You can complain about anything on the Pets At Home website or any interaction you had with Pets At Home customer services. This can be in person, on the phone, or online (live chat or social media).

Pets At Home Store Complaints

When you experience an issue with a Pets At Home store, speak to the store staff about it. Depending on the severity of the issue, you could ask to speak to the manager of the store. Give them the opportunity to resolve the problem properly. If they do not do this, call 0843 596 3712 to escalate your Pets At Home store complaint. This could be regarding the staff, product availability or quality, tests and consultations, or in-store experiences for children.

Pets At Home Delivery Complaints

Online orders from Pets At Home can go to your home or work address for convenience. If you prefer, you can place orders for collection from a particular store. Whichever delivery method you select, Pets At Home should uphold the conditions. If they don’t deliver in time then you should complain. Call 0843 596 3713 with complaints about delayed, missing, or damaged items. You can also contact DPD yourself if there is a delivery reference number.

Pets At Home Return Complaints

You cannot change or cancel an order after placing it. However, you can return unused and unopened purchases to get a refund. Pets At Home can refuse a refund if the item shows signs of use. They will only refund delivery charges if the order was faulty. You can raise a complaint about any of this by calling Pets At Home on 0843 596 3714. Complain if you do not receive the correct refund within 14 days of returning orders or items to Pets At Home.

Pets At Home Groom Room Complaints

The Groom Room is one of the most popular in-store services that Pets At Home provides. They offer bathing, cleaning, brushing, and styling for pets to keep their fur coats and skin in good condition. If you have a poor experience with the Groom Room, call 0843 596 3715 to complain. You can make a complaint about the pricing or the quality of care for Groom Room treatments. From nail clipping to shaving, complain about unprofessional standards.

Pets At Home VIP Club Complaints

You can join the Very Important Pets Club at Pets At Home to access discounts and get the most for your pet. As a member, you should get 10% off every purchase and even receive personalized vouchers. Complain about the VIP Club by calling 0843 596 3716 if they do not provide the advertised offers. You can complain if there is ever any problem with your VIP Club card, such as missing Lifeline points or failure to donate them to your chosen charity.