The contact number for PayPal is available directly from their website at no or lower cost
020 8080 6500
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Call the Paypal team on the phone number to make your complaint and get it resolved quickly. You can phone this number to make complaints about the payment method, their credit options and anything else you’ve had issues with.
Paypal Complaint Numbers
| Department | Opening Hours |
|---|---|
| Paypal Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-8.30pm Sunday: 9am-8.30pm |
| Paypal Credit Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-8.30pm Sunday: 9am-8.30pm |
| Paypal App Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-8.30pm Sunday: 9am-8.30pm |
| Paypal Deal Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-6.30pm Sunday: 9am-6.30pm |
| Paypal Business Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-8.30pm Sunday: 9am-8.30pm |
| Paypal Fraud Complaints | Monday-Friday: 8am-8.30pm Saturday: 8am-8.30pm Sunday: 9am-8.30pm |
Paypal Complaints
You can phone the number to make your complaint to Paypal regarding the use of their service. When you call this number to complain, the advisor will take details of the complaint and let you know if this is something that can be dealt with straight away, or they will need to investigate the complaint further to come to a conclusion.
Paypal Complaints email
If you’d like to email Paypal with your complaint, you will have to write to them via their contact form which is on their website. There are boxes for you to fill out your details and give information relating to your complaint. You can then send it to them, and they’ll get back to you via email with their response to your complaint.
Paypal Credit Complaints
Paypal now offers credit to eligible customers, if you have taken out a credit option from Paypal and have a complaint relating to this, you can phone the number. When you call this number you’ll have to give as much detail as possible relating to your complaint and the issue with the Paypal credit you’re having. You might want to call this number to complain about how long you’re waiting to receive the Credit, issues with interest charges, or payments on the credit.
Paypal Complaints Address
If you’d prefer to send your complaint in writing to Paypal, you can write your complaint letter to the following address:
Whittaker House
2 Whittaker Avenue
Richmond
TW9 1EH
It’s important to remember that this is the slowest option in terms of getting a response from Paypal, so you can expect to wait a while to hear from them with their resolution.
Paypal Complaints Procedure
When you phone the number above to make a complaint to Paypal, their trained customer service team will do their best to answer your complaint whilst you’re on the phone. However, if this isn’t possible at that time, they’ll take some contact details from you and let you know when you can expect to hear back from them with a resolution. It shouldn’t take more than four weeks to have your complaint resolved by Paypal.
Paypal App Complaints
To make a complaint about the Paypal app you can phone the number. When you call this number the Paypal team will take note of the complaint and let you know what can be done to rectify it. You might wish to call this number to complain about the usability of the app, issues with connecting Paypal to your bank account, or multiple cards.
Paypal Deal Complaints
Use the number to call Paypal to make a complaint relating to deals that are available via their website. You can phone this number if you’re having issues using certain deals that get you money off with certain retailers. You might need to call for money off that hasn’t been applied to your order without reason.
Paypal Business Complaints
If you have a Paypal Business account and you need to make a complaint regarding this, you can phone the number. When you call this number you can make complaints relating to payment issues there is for customers on your website using the Paypal option, or issues that might occur when it comes to validating in your account.
Paypal Fraud Complaints
Call to make a complaint relating to Paypal fraud issues, you can phone this number if you find that there has been suspicious activity on your Paypal account, or if you’re worried that your Paypal account has been hacked.
Other Ways to Contact Paypal
You can get online help and support for Paypal here.
You can also tweet Paypal @PaypalUK.