If you need to contact Ikea about a product, a general question or to make a complaint please call 0843 557 3823.
Ikea Contact Numbers
|Department||Phone Number||Opening Times|
|Speak to a person||0843 557 3823||8:30am-11:30pm, 7 days a week|
|Complaints||0843 208 2394||8:30am-11:30pm, 7 days a week|
|Customer Services||0843 208 2395||8:30am-11:30pm, 7 days a week|
|Deliveries||0843 208 5617||8:30am-11:30pm, 7 days a week|
|Returns||0843 208 5618||8:30am-11:30pm, 7 days a week|
|Sales||0843 208 5619||8:30am-11:30pm, 7 days a week|
Speak to a person
Call an individual at the Ikea head office on the number 0843 557 3823 where they can assist you with questions and complaints you have regarding shopping online or in store with Ikea. They will be able to give your clear answers on the protocol of Ikea complaints and give an indication of the time you can expect to wait for a reply and outcome to your complaint.
You may have a complaint to make about your experience as an Ikea customer, whether that be in store with a member of staff, with a service over the phone or purchasing a bad quality/faulty product. There are a few reasons why you might need to complain as an Ikea customer, one even being that you were unhappy with the food you ate in one of their restaurants. If you have any complaint at all about your experience with Ikea then please call 0843 208 2394. Ikea products are loved by many but if you find that something you purchase is not of a high quality, is faulty, damaged or broken then you should call 0843 208 2394 and a member of the complaints team will look into the issue.
You may need to contact Customer Services for many reasons including if you bought or received something faulty or damaged from Ikea, if you received poor customer service in Ikea, if you want to know if Ikea have a particular item in stock, if you are concerned about the safety of an Ikea product, if you want to locate your nearest Ikea store, if you have returned something to Ikea and not received a refund, if you have been overcharged by Ikea, if you would like to complain about the quality of the food you ate in Ikea or you ordered something from Ikea and it has not arrived. Call 0843 208 2395 to speak to a member of the customer service team about any of these problems or questions.
Ordering off the Ikea website is a simple process and if you select standard delivery then you can expect your order within 14 days. If you wait longer than three weeks for an order then please call 0843 208 5617. Your delivery date will be emailed to you when you have ordered, which can take up to 72 hours. If the date that has been given to you is not suitable, then please call 0843 208 5617 and it can be rearranged. If you find that the courier Ikea uses has not stuck to the scheduled times or has delivered a parcel that has been damaged in transit, again call 0843 208 5617 to speak to a member of the deliveries team. If you are buying a large piece of furniture or an appliance in store, you can arrange to have this delivered to your home at a time that suits you. The Ikea home service is sometimes able to offer the customer next day delivery, depending on what it is that they are ordering. Ikea parcel deliveries take place between 7 am and 6 pm and you will be offered a 4-hour time slot. If you have experienced any problem with Ikeas deliveries or you have some questions please call 0843 208 5617.
You can return any product within 365 days of purchase and you will be issued a refund, please be aware that the refund must be issued the original way you purchased the product for example on your credit card or a gift card. You must provide proof of purchase and the product must be in new/unused condition preferably with packaging. You can still return items that you have assembled but they must be in re-sellable condition. If your product is not in a suitable return condition you may still be offered an exchange or gift card. If your product was bought faulty or arrived faultily you will be offered a refund or an exchange. If you cannot travel to a store to return your products you can arrive a collection of your online purchases by calling 0843 208 5618. You can also call 0843 208 5618 if you have experienced a problem with your return or you are unsure whether your product will qualify for a return.
Ikea is a favourite amongst many of its customers due to the quality and style of their products. You can browse through all of Ikea’s products on their website. If you are looking to decorate a new home or need some new pieces of furniture the website is ideal as it is easy to use and likely to have something of what you are looking for. The website has different tabs at the top of the page, the first tab is a simply a list of products that Ikea sells, split into categories such as ‘kitchen’ and ‘indoor gardening’ which means you can browse the products that are specific to what you are looking for. If you want a specific product, you can search for it using either the product’s reference number or the name of the product. They have a wide range of kitchen products available to buy in-store and online. You can buy anything from ovens and fridges to curtains and blinds and even food. Please note that appliances and storage units may take a little longer to be delivered than the smaller items. Like the kitchens, you will also be able to get a feel for Ikea’s bedroom range as it will be set out like a bedroom in the shop. If you are shopping online you can also use their ideas blog for inspiration. Ikea sells everything that you could possibly need for a bedroom including the bed itself, bedding, desks, desk chairs and lamps of all different shapes and sizes. If you need some help picking furniture to fit your room aesthetic or a colour/wood scheme you can call the sales team on 0843 208 5619. The sales team will be happy to help with any questions you have about their products or to help you find a specific product as well as order for you.
Ikea Head Office Address
|Head Office||Witan Gate House
500-600 Witan Gate West