Ikea logo

Ikea Contact Numbers

IKEA Phone Number
Head Office 0843 557 3823
IKEA Complaints 0843 208 2394
Customer Services/ Lost & Found 0843 208 2395

Ikea Complaints Line Opening Hours

Department Opening Hours
IKEA 8:30am-11:30pm, 7 days a week

Ikea Head Office Address

Department Address
Head Office Witan Gate House
500-600 Witan Gate West
Milton Keynes

About Ikea

Ikea is a Swedish company that designs and sells flat-pack furniture as well as appliances and a wide range of home accessories. Since 2008, Ikea has been known as the world’s largest furniture retailer and as of December 2016, it operates 392 stores in 48 countries. Ikea was first established in 1943 by the Swedish entrepreneur Ingvar Kamprad and since then has grown significantly, now stocking over 12, 000 items on their website. It was announced on the 31st January that Ikea would be opening a new store in Latvia which will have around 400 employees  – the planned opening is August 2018.

Reasons to call the Ikea Complaints Number

  • I have bought or received something faulty or damaged from Ikea
  • I received poor customer service in Ikea
  • I want to know if Ikea have a particular item in stock
  • I am concerned about the safety of an Ikea product
  • I want to locate my nearest Ikea store
  • I have returned something to Ikea and not received a refund
  • I have been overcharged by Ikea
  • I would like to complain about the quality of the food I ate in Ikea
  • I ordered something from Ikea and it has not arrived

Ikea Complaints UK

Ikea is a favourite amongst many of its customers due to the quality and style of their products. You can browse through all of Ikea’s products on their website. If you are looking to decorate a new home or need some new pieces of furniture the website is ideal as it is easy to use and likely to have something of what you are looking for. The website has different tabs at the top of the page, the first tab is a simply a list of products that Ikea sells, split into categories such as ‘kitchen’ and ‘indoor gardening’ which means you can browse the products that are specific to what you are looking for. If you want a specific product in particular, you can search for it using either the product’s reference number or the name of the product (all of Ikea’s products are given individual names to make them easy to identify). Alternatively, you can search the products by the room they belong in. If you have no idea what you would like to purchase but have the job of decorating or buying new things for your home, you can head to the ‘Ideas’ section of the website which gives you great inspiration for all things home, recent articles include tips on how to sleep in an unconventional space and how to ideally decorate a bedroom for a baby. This page is updated regularly with new and exciting articles that may give you some great inspiration. Of course, Ikea products are loved by many but if you find that something you purchase is not of a high quality, is faulty, damaged or broken then you should call the complaints line where someone can look into the issue.

Ikea Delivery Complaints

Ordering off the Ikea website is a simple process and if you select standard delivery then you can expect your order within 14 days. If you wait longer than three weeks for an order then please call the complaints line. Your delivery date will be emailed to you when you have ordered, which can take up to 72 hours. If the date that has been given to you is not suitable, then please call the complaints number and it can be rearranged. If you find that the courier Ikea uses has not stuck to the scheduled times or has delivered a parcel that has been damaged in transit, again call the Ikea complaints number which is available during the times stated above. If you are buying a large piece of furniture or an appliance in store, you can arrange to have this delivered to your home at a time that suits you. The Ikea home service is sometimes able to offer the customer next day delivery, depending on what it is that they are ordering. Ikea parcel deliveries take place between 7 am and 6pm and you will be offered a 4-hour time slot.

Ikea Complaints Email

if you have any complaints to make to Ikea and would rather put them into writing rather than talk over the phone then you can use the Ikea online contact form. If you would like to complain about a store in particular then select ‘Ikea Store’ and its location, and if you have any particular queries about the Ikea website or your online shopping experience then select ‘website’. The form is submitted online and someone will get back to you in an email. If you have not heard a response within two weeks then please call the Ikea complaints number.

Ikea Customer Complaints

Ikea furnitureYou may have a complaint to make about your experience as an Ikea customer, whether that be in store with a member of staff, with a service over the phone or purchasing a bad quality/faulty product. There are a few reasons why you might need to complain as an Ikea customer, one even being that you were unhappy with the food you ate in one of their restaurants. If you have any complaint at all about your experience with Ikea then please call the complaints number.

Ikea Kitchens

There is a wide range of kitchen products available to buy from Ikea. In store, they will be displayed out in a kitchen type setting so you can get an eye for how they will look and you will then choose your purchase from the warehouse at the back of the shop. You can buy anything from ovens and fridges to curtains and blinds and even food. There are many different styles available to suit a range of different tastes and there are also great essentials such as storage solutions and pots and pans. Please note that appliances and storage units may take a little longer to be delivered than the smaller items.

Ikea Beds

Like the kitchens, you will also be able to get a feel for Ikea’s bedroom range as it will be set out like a bedroom in the shop. If you are shopping online you can also use their ideas blog for inspiration. Ikea sells everything that you could possibly need for a bedroom including the bed itself, bedding, desks, desk chairs and lamps of all different shapes and sizes.