Honda

honda logo

Honda Contact Numbers

Honda Phone Number
Head Office 0843 557 4570
Honda Complaints  0843 208 2455
Customer Services  0843 208 2451

Honda Complaints Line Opening Hours

Department Opening Hours
Honda  Complaints Service 8:30am-11:30pm, 7 days a week

Honda Head Office Address

Department Address
Head Office Icknield Street Drive, Redditch, B98 0DE

About Honda

Honda is best known for its manufacture of automobiles including cars, motorcycles and even aircraft. It is a Japanese-based company that has been the largest manufacturer of motorcycles in the world since 1959. Honda is headquartered in Tokyo, Japan but has offices all over the world. Honda operates in the UK under the name of ‘Honda of the Uk manufacturing Ltd’ (HUM). HUM has around 3,400 people employed at its plants and has a site of approximately 370 acres. Their main site is based in Swindon and in 2008 it produced a huge 230, 423 cars.

Why would I call the Honda Complaints Line

  • I want to buy a car from Honda
  • I have bought a faulty product from Honda
  • I have previously tried to get in touch with Honda customer service and have been unsuccessful
  • I have been unfairly charged by Honda
  • I want to locate my nearest Honda stockist
  • I am having issues with a vehicle I have purchased from Honda
  • My Honda car/bike needs servicing
  • I have a general complaint to make to Honda
  • I want to book a test drive with Honda
  • I want to cancel my test drive
  • I have broken down and need to contact my Honda Breakdown Assistance

Honda Customer Complaints

The Honda website makes browsing and ordering electronic items extremely easy as they have split all of their products into separate categories, so you can find exactly what you are looking for. The type of products that are produced by Honda and are available on their UK website are ‘cars’, ‘bikes’, ‘marine’, ‘industrial’, ‘lawn and garden’, ‘snowthrowers’ and ‘ATV’s’. By clicking on any of these categories, you can see all the different types that Honda offer of a particular product. Honda is well known for their bikes and there is plenty to choose from on the website. You can click to ‘find out more’ about some of Honda’s most sought after models or you can click to locate your nearest dealership if you would prefer to view the models in person. If you have found one that you are particularly interested in you can book a test drive there and then, simply enter your contact details and your address and Honda will contact you with an arranged date and time. Want to have more information before making any decisions? Why not download the brochure from the Honda website? If you want to purchase a motorbike but are having difficulty deciding which one is right for you, then you can use the Honda website ‘help you choose’ feature which will find bikes for people that used to ride, want to get into riding or want to improve their riding skills. You can also use the website to join Honda’s school of motorcycling if you would like to be trained to ride a bike or feel like you could do with some more practice. You can browse through all of Honda’s new and used models and filter your search by price, engine size and model if you are looking for a specific one. Honda hopes that you are 100% happy with anything that you receive from them but honda motorbikeunderstand that sometimes mistakes are made. If you have a complaint to Honda whether it be about the running of a model that you have bought or customer service you received whilst using Honda, they will definitely want to hear about it. Honda participates in the MCIA ‘Buy with Confidence’ programme and want you to be totally satisfied with your purchases. If you are not, you can either get in touch via the complaints line or contact the Honda complaints department online.

Honda Complaints Procedure

Honda have a customer support centre for any complaints that might need to be reported and this can be found online on their website. You can fill out a form online stating what your query is regarding eg. ‘cars’, ‘motorcycles’ etc and then fill out the details section so that someone can come back to you with a response to your complaint. You then have a maximum of 500 characters to outline your reason for complaining and you can choose whether you prefer to be contacted by phone or email. Your query will eventually make its way through to Honda but if you have an emergency complaint to make, calling the complaints number means it will be dealt with immediately.

Honda Complaints Email

Honda doesn’t have a complaints email to contact directly if you do want to complain online, you can fill out the enquiry form that is mentioned above.

Honda Cars

There are cars to suit all different kinds of tastes and budgets on the Honda website as well as your local Honda dealership. The newest model coming to Honda is the 2017 Civic, a reinvention of the original. The vehicle contains an all-new Honda engine and is slightly sportier than the older models. The wide, spacious design of the car also claims to give the driver improved visibility. The car has all the latest technologies including the agile handling assist to ensure that you are given the best driving experience possible.

Honda Service and Repairs

If you do find that your Honda model needs a repair or is due a service then you can arrange this easily through the website. You can also book an MOT in this way. If you need a repair on your vehicle, simply click to ‘arrange a repair’ which will take you to an online booking form where you can book this service. Simply enter your postcode and state whether you require an ‘MOT’ a ‘Health Check’ a ‘Repair’ or just a general ‘Service’. If your vehicle is in great condition and you would like advice about how to maintain this there are guides on the Honda website with helpful tips and advice on looking after your vehicle.

Honda Industrial Products

As well as cars and motorcycles, Honda also has a great range of industrial products including Lawnmowers, Snowthrowers and Generators which make camping simple! You can browse all of these products on their website. If you have purchased a faulty product from Honda, call the complaints line immediately and a replacement can be arranged.

Honda Recalls

Occasionally, if a product is deemed dangerous, Honda will recall it from their stock and issue a warning on their website to anyone that might already own the product. You will also be alerted via email if you have left your details in the Honda database. If you see that a product you own has been recalled, you must cease to use the product immediately. Please call the complaints line and compensation or a safe replacement can be arranged.