ScotRail Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 208 2382 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Check Service Helpline 0843 178 4050 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Complaints 0843 178 4051 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Offers Helpline 0843 178 4052 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

scotrailCustomer Services

If you would like to speak with a member of the customer service team, you can contact the ScotRail customer service contact number on 0843 208 2382. This is the best number to call if you have a query, or would like to inquire about purchasing tickets. Although this is an automated line, you can choose the department you wish to speak with, or you can hold in order to speak with a member of the customer services team. If you would like to buy tickets from this line, you may be transferred to someone who will help you find the best tickets for your journey.

Check Service Helpline

The Check Service on the Scotrail website will allow you to check the service of any train, regardless of whether you have booked the train or not. This is ideal if you are meeting a loved one, or would like to see if your train time has changed in order to get to the stations in plenty of time. If you have an issue with the check service, you can call the dedicated line on 0843 178 4050. Someone will be able to help you track your train even if the tracker is down. All you will need is the time of your train and potentially your reference number.


In order to make a complaint with ScotRail, you will need to call 0843 178 4051 where a member of the team will be able to assist you. You can make a complaint about a number of issues, including late or cancelled trains, train fare or about your personal experience on a train with ScotRail. If you would like to make a complaint about a specific member of staff, you can do so, all you will need to do is take down their name and what time you have an incident with them. If you encountered a problem with them on a train, you will be asked which train it was, and what time specifically. If you have an issue with a member of staff a specific station, quote the name of the station when complaining about a member of the team.

Offers Helpline

With ScotRail, there are a number of offers that might interest you. Offers include the “Kids Go Free” ticket, which means that up to two children (aged 5-15) can travel free with an adult who has an off-peak ticket. This is ideal if you have a family day or weekend all planned out. With this, you can also nab one free child entry tickets with your purchase, make sure to ask about this when enquiring, or check the website for more details.

With ScotRail, you can also save money on travel via railcards. You can see the full list of railcards on the ScotRail website, however, you can also call 0843 178 4052 in order to discuss your eligibility for a railcard. If you qualify, you will be able to order one there and then. If your railcard requires photo ID, then you will need to visit a station in order to purchase your railcard. If you have purchased an 18-24 railcard before the age was lifted to 30, you can call this number to inquire about any changes you may need to make to your railcard.

Other ways to contact Scotrail

You can send a letter to the Scotrail Head Office by using the following address:

Atrium Court
50 Waterloo Street
G2 6HQ

You can also find travel updates over on the Scotrail Twitter account.