The contact number for UPS is available directly from their website at no or lower cost

0345 787 7877

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Complaint Numbers for UPS

UPS Opening Times
Head Office Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm
Complaints Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm
Customer Services Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm
Missing Order Complaints Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm
Damaged Parcel Complaints Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm
Late Parcel Complaints Mon-Fri 9am-9pm,
Sat 8am-4pm,
Sun 8am-4pm

About UPS

UPS (United Parcel Service) is the largest parcel service provider in the world. It is a global logistics company that is headquartered in Sandy Springs, Georgia in the US, yet their UK head office is located in Middlesex. UPS was established in 1907 and delivers more than 15 million parcels every day to over 220 countries around the worldwide today. It has nearly 9 million customers and is well known for their brown delivery trucks which have become a kind of trademark for them. UPS’s main competitors are FedEx and Royal Mail.

UPS Complaints Number

To get in touch with UPS’s complaints team you should call and someone will be able to help you with any complaints that you might have regarding the services you have experienced through UPS and try to make sure that any problems you have had can be solved as quickly and respectably as possible.

UPS Head Office

UPS’s head office can be reached when you call and there you will find staff members who are happy to discuss any of UPS’s services with you, including answering any queries you might have about the company and helping you use any of the services that you might be struggling with.

UPS Customer Services

You can reach UPS’s customer services team by calling and someone will be able to talk to you about any services you might need help with, and will also be able to give you advice on contacting UPS regarding issues you might have encountered or questions you might have, and can even give you more information on applying for jobs with the courier service.

Missing Order Complaints

If you have ordered something that is due to be delivered by UPS but has somehow gone missing along the way, you can issue a complaint with the service by calling them. From here you’ll be able to issue a complaint about the service and how they monitored your parcel, and they will try to help you however they can.

Damaged Parcel Complaints

If you have received your parcel and found it to be in a damaged condition when it was delivered by your UPS courier, then you can register a complaint by calling and making sure that the team understand that you are unhappy with the service that you have received, especially if your order has been damaged and must be replaced.

Late Parcel Complaints

If the parcel that you are expecting to receive from UPS hasn’t arrived yet and you are concerned about why it is taking so long to reach you then you can contact the complaints team and someone will make sure to find out where your parcel is and help you to arrange a delivery time that will be suitable to you as soon as possible.

Some Tips For Calling The UPS Complaints Number

  • If you’re complaining about their online tracker if it is showing wrong information or not showing your package exists at all you need to have your tracking number in front of you as the representative will ask for this and it will save time if you have it ready.
  • If you’re calling regarding a missing, damaged or late parcel you need to have all relevant information about the parcel and delivery in front of you ready to tell the representative, this information should include where the parcel was sent from, where the parcel is going, how much you paid for the delivery, what, the tracking number if you have one, when it arrived if it arrived late and some of your personal information.
  • Remember that the representative is only trying to help you with your complaint and being kind, calm, helpful and cooperative with them will help your cause and get to the solution of the issue faster.

Other Ways to Contact UPS

If you need to contact UPS but you aren’t interested in speaking to someone over the phone then you can also reach them by sending a letter to:

Forest Road
Middlesex TW13 7DY
United Kingdom

You can also contact them through send them an email, or even by reaching out via their Twitter.