0844 248 2567


Airbnb is a very popular accommodation site that lets travellers book rooms inside a host’s house, as well as being able to rent an entire home for a set amount of time and arranging to pay the host per night. Airbnb’s review system makes sure that both host and guest can see what each other are like and whether or not they have been previously recommended by other Airbnb users. The Airbnb creators themselves have stated that the whole system operates entirely on trust, which plays a large part as the service continues to grow in popularity.

Speak to a Person

Call 0844 248 3691 if you would like to speak to a person at Airbnb over the phone. This is a much faster method for resolving problems than online communication through the Airbnb website. The person on the phone will have to come up with quick responses to queries or complaints to keep customers satisfied with their booking. If you have complaints about a property or the host which are not being resolved, then talk to a member of staff at Airbnb.

Airbnb Complaints Number

If you have any complaints that you would like to register with a member of the team from Airbnb complaints, then you can call 0844 248 2567 to speak to someone who’ll be able to help you register your complaint and ensure that any issues you might have had with the service you received can be faced and dealt with in a timely manner.

Airbnb Customer Services

To get in touch with Airbnb’s customer services team you can call 0843 208 2321 and you will be put in touch with someone who can answer any questions you might have about the services you can get from Airbnb, as well as help you to find any extra information you’re interested in receiving, including how to register your property with Airbnb.

Accommodation Complaints

If you wish to make a complaint regarding the accommodation that you have stayed in during your term with Airbnb then you can call 0843 208 2325 to speak to a member of staff who can register your complaint and try to find a way to solve the issue you experienced and make sure that no-one else is left feeling unsatisfied with their experience.

Host Complaints

If you are an Airbnb guest who has been left unhappy with the reception that you received from your host, then you should call 0843 208 8066 to speak to someone who can register your complaint, which could be about anything from the way you were treated to your host to any suggestions you have for the host so that they can improve future guests visits to their property.

Guest Complaints

As a host for Airbnb, you might experience a badly behaved guest from time to time. If you have been left feeling frustrated or unhappy with the way that a guest acted toward you or toward your property then you can call 0843 208 8067 and leave a complaint with a member of the team who will make sure that the guest is contacted and dealt with, and you will be assured that you and your property will not be treated in the same manner again.

Contact Numbers for Airbnb

Airbnb Contact Number Opening Times
Speak to a Person 0844 248 3691 9am-5.30pm, Monday to Friday
Complaints 0844 248 2567 9am-5.30pm, Monday to Friday
Customer Services 0843 208 2321 9am-5.30pm, Monday to Friday
Accommodation Complaints 0843 208 2325 9am-5.30pm, Monday to Friday
Host Complaints 0843 208 8066 9am-5.30pm, Monday to Friday
Guest Complaints 0843 208 8067 9am-5.30pm, Monday to Friday

Other ways to contact Airbnb

To reach Airbnb in ways that don’t involve speaking over the phone, you can also contact them by sending a letter to their UK head office at:

Airbnb London Office
2-4 Great Eastern Street
London, EC2A 3NW
United Kingdom

You can also get in touch with people from Airbnb by either contacting them through Twitter or by using their contact us option on their website.