Primark

0843 178 5110

Contact Primark on 0843 178 5110 to report any complaints about the budget-friendly high street retailer. The popular Irish company has hundreds of stores across several countries.

Department
Contact Number
Opening Times
Primark Company Complaints
0843 178 5110
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm
Primark Store Complaints
0843 178 5112
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm
Primark Product Complaints
0843 178 5113
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm
Primark Returns Complaints
0843 178 5114
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm
Primark Gift Card Complaints
0843 178 5115
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm
Primark Primania Complaints
0843 178 5116
Mon – Sat: 8am – 8pm
Sunday: 10.30am – 5pm

Primark Company Complaints

Contact Primark by calling 0843 178 5110 if you have a complaint about the company. Call if you have concerns about the ethical standards of their business practices. You can make a complaint about an experience with Primark if you are an employee or supplier, or on their behalf. You can complain about their sustainability or their treatment of workers if you find a problem. Complain if you apply to work for Primark but you think that their recruitment process is discriminatory. Or you could complain about competition terms and conditions.

Primark Store Complaints

Primark stores vary in size and layout, but you can call them on 0843 178 5112 to complain about any store. Complain if you find the conditions instore to be unsatisfactory. This could be the temperature, product displays, the dressing rooms, or the cleanliness of the store. If something negatively affects your shopping experience, you could complain while you’re in the store and ask to speak to a manager. Report rudeness, unhelpfulness, or any behaviour from store staff which isn’t appropriate. This includes discriminatory comments or actions.

Primark Product Complaints

Primark products are cheap, so are usually cheaply made. However, you can complain if you are unhappy with the price or quality of a product you bought. They keep their prices low and have selected sales, so you are not likely to get any other discounts. Call 0843 178 5113 if you find that a product is not fit for purpose. For example, a bag might break after one use, or a shirt might fall apart when you’ve barely worn it. Complain about a product design or ranges if something is offensive or something is missing that they should include.

Primark Returns Complaints

When you are not happy with a product or you just change your mind, you can take it back to a Primark store within 28 days. If you are unable to get to a store, call 0843 178 5114 to complain about Primark’s lack of online or postal services. You can complain about faulty products or a refusal of a return or exchange. Usually, Primark will accept any returns in resaleable condition upon presentation of the receipt. Call if you have lost your receipt but still want a return. Or call to complain if you don’t receive a refund within 10 working days.

Primark Gift Card Complaints

Primark offers digital and physical gift cards from £5 to £200. If you bought a card from a third party, such as a supermarket, you should contact them if you have a problem with the transaction. When you buy gift cards in a store or online from Primark, call 0843 178 5115 with complaints. Call if you are the buyer and you have trouble with the balance or how to activate it. Or call if you are the recipient and there is an issue with redeeming the card. If the details scratch off, it expires before you can use it, or it is lost or stolen, call to complain.

Primark Primania Complaints

Fans of Primark fashion can join their online community, Primania. This is a place on their website to create a profile and share your looks. Members can comment on each other’s outfits and get style inspiration. Should you have a reason to complain about Primania, call 0843 178 5116. You should report any users who aren’t following Primark’s community guidelines. This includes identity fraud, stealing images, abusive behaviour, or other forms of inappropriate content. Call to complain if you have a suggestion for improving Primania.