Lloyds Bank

0843 557 4394

Contact Lloyds Bank on 0843 557 4394 to complain about their financial services. It is one of the “Big Four” banks in England and also receives the most complaints from customers.

Department
Contact Number
Opening Times
Lloyds Bank Complaints
0843 557 3524
Mon – Fri: 24/7
Sat – Sun: 2/7
Lloyds Current Account Complaints
0843 557 3531
Mon – Fri: 24/7
Sat – Sun: 2/7
Lloyds Credit Card Complaints
0843 596 3146
Mon – Fri: 24/7
Sat – Sun: 2/7
Lloyds Insurance Complaints
0844 826 8067
Mon – Fri: 24/7
Sat – Sun: 2/7
Lloyds Mortgage Complaints
0844 453 0257
Mon – Fri: 24/7
Sat – Sun: 2/7
Lloyds PPI Complaints
0843 557 4394
Mon – Fri: 24/7
Sat – Sun: 2/7

Lloyds Bank Complaints

Contact Lloyds Bank complaints department by calling 0843 557 3524. You can call to make a complaint about a specific branch of Lloyds Bank and the customer service there. Or you can complain about their website or their Online Banking services. You can call to complain about any of their products, including savings accounts, ISAs, and investments. Whenever you make a complaint, Lloyds Bank will assign a person or specialist team to investigate it. They will aim to provide a resolution for you within 5 working days, but it may take longer.

Lloyds Current Account Complaints

Current account holders can call Lloyds Bank on 0843 557 3531 to complain about issues with their account. If you are switching to Lloyds from another bank, you can complain if it takes longer than 7 working days or something goes wrong. Complain if you struggle with upgrading your account, registering for internet banking, or making mobile payments. Call to complain if you don’t receive mobile alerts which then causes financial problems. Extra services from Lloyds Bank like insurance or cashback might also be a cause for complaint.

Lloyds Credit Card Complaints

Call the Lloyds Bank credit card complaints line on 0843 596 3146 to discuss problems with a credit card. You might want to complain about problems with your application and credit check, especially if they reject you. Complain if you want to cancel your credit card, and you feel that Lloyds did not inform you correctly about the credit agreement. If they charge you fees for going over your credit limit or payments being late when you didn’t do this, call to challenge them. Complain about fraudulent transactions if Lloyds Bank fails to stop them.

Lloyds Insurance Complaints

There are a range of insurance policies available from Lloyds Bank. You can call 0844 826 8067 to get through to the complaints department for any of them. Their products include home, car, life, travel, mobile phone, van, and landlord insurance cover. Complain if you’re having problems with payments for your insurance or you aren’t receiving the advertised benefits or discounts with your policy. Call to chase an ongoing claim or appeal against a decision. Complain about extra fees if you want to change or cancel your insurance policy.

Lloyds Mortgage Complaints

Buying your first home is a significant step, and mortgage lenders are supposed to help you with this process. Call 0844 453 0257 if you have a mortgage with Lloyds Bank or are trying to apply for one and have a complaint to make about it. Complain if you feel that a Lloyds mortgage adviser misled you and you are not happy with your mortgage tariff. You can also call to complain about problems with switching to a new mortgage deal or remortgaging. If you need to borrow more or extend the term, complain if Lloyds doesn’t help you with this.

Lloyds PPI Complaints

The majority of complaints customers make to Lloyds Bank are about Payment Protection Insurance (known as PPI). Call Lloyds Bank on 0843 557 4394 to check if you had or have a PPI policy, or to complain if you know that you did. The Financial Conduct Authority will no longer be assessing PPI complaints after 29th August 2019, so you must make a complaint before this date. If you were mis-sold PPI from Lloyds Bank then you could be entitled to some financial compensation. Call to complain if you believe that this is the case for you.