British Airways

0843 208 2389

Contact British Airways on 0843 208 2389 to make a complaint regarding the service you received from them. When you call this number you can complain about delays, baggage issues, First Class, the British Airways Executive Club and more.

British Airways Complaint Numbers

Call on the phone if you wish to speak to a person at British Airways. Choose from the following numbers to connect with the appropriate departments while they are open.

Department
Phone Number
Opening Times
British Airways Complaints
0843 208 2389
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm
British Airways Executive Club Complaints
0844 249 2411
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm
British Airways Complaints Delayed or Damaged Baggage
0844 249 2413
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm
British Airways Complaints Delays
0844 249 2414
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm
British Airways First Class Complaint
0844 249 2415
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm
British Airways Staff Complaints
0844 453 0235
(Mon-Fri) 7.30am – 9.45pm
(Sat-Sun) 7.30am – 9.45pm

British Airways Complaints

If you have a complaint you’d like to speak to British Airways about you can phone them on the number 0843 208 2389. When you call this number the BA team can take the details of your complaint and explain what’s going to happen now. They can provide details of how long you can expect to wait for your complaint to be looked at by someone, and what’s likely to happen as a result of your complaint.

British Airways Complaints Email

There isn’t a direct email for you to send your British Airways complaint to, instead, you can contact them via their contact form on their website. This is essentially the same thing, giving you options as to what you’re complaining about and text boxes which allows you to fill in the details of your complaint and what you’d like to be done about it.

British Airways Executive Club Complaints

Call the number 0844 249 2411 to make a complaint regarding the British Airways Executive Club. You can phone this number to complain about your rewards, missing points on your account, or if you can’t make use of your rewards. If you feel like you’re not getting the rewards you deserve from the Club, you can phone this number. If you have issues trying to use your rewards, or your points haven’t pooled together when you requested that they were, you can call this number to make your complaint to British Airways.

British Airways Complaints Delayed or Damaged Baggage

Make a complaint about delayed or damaged baggage with British Airways by calling the number 0844 249 2413. When you phone this number you will need to provide details of the flight you were on, the airport that you arrived at, and details of the baggage. When you call you can complain about baggage that’s been delayed or lost, or when it arrived on the carousel it had been damaged by airport staff.

British Airways Complaints Delays

If you experienced a delay from British Airways you can call the number 0844 249 2414 to make your complaint. Phone this number to register your dismay of delays that left you stranded at airports, caused huge inconveniences to your life and anything else. You’ll have to provide your flight number when you call to complaint about British Airways delays.

British Airways First Class Complaint

Make a complaint about British Airways First Class when you call the number 0844 249 2415. You can phone this number to complain about service standards, other passengers or anything else that left you feeling disappointed after your First Class flight with British Airways. When you call this number you will have to provide details of the flight you were on, if you have the flight number that’s really helpful in ensuring that they get the right details on file.

British Airways Staff Complaints

Call 0844 453 0235 to make a complaint regarding British Airways staff. When you call this number you can complain about staff members who you dealt with whilst checking into your flight, staff who were boarding you on the plane, staff on the plane or those who helped you upon arrival. If you have the staff member’s name this can be really helpful, however if you don’t have this give as much details to your flight, the time and date you were at the airport, the airport you used and any other relevant information.

British Airways Complaints Process

The British Airways Complaints process is very quick to work, when you call the number above to make your complaint, the trained team will try their best to resolve it whilst you’re on the phone. However, if they cannot do this they will take details from you and get back in touch with you within 14 working days.

British Airways Complaints Escalation

If you’re not happy with their response to your complaint, you can then refer the complaint to the Centre for Effective Dispute Resolution.  The CEDR are approved by the Civil Aviation Authority and are there to give an independent resolution about airlines. You must, however, ensure that you refer your complaint to them within 12 months. If it doesn’t fall within the scope of what they deal with they will let you know.

You could also use the European Commission’s online dispute resolution platform as a means of submitting your complaint.

British Airways Complaints Postal Address

As a popular airline with millions of customers, the British Airways phone lines are often busy. If you are unable to speak to someone on the phone, try to contact British Airways online. The Marketing team responds to messages on Facebook between 10am and 5pm on weekdays. The British Airways Twitter account is active 24/7, so you can tweet them at any time to get help. To make a complaint, fill out an e-mail contact form. Similarly, fill out forms to leave compliments or feedback on the website. If the matter is not urgent, then write a letter. You can send it to either the PO box address or the head office in London.

Department
Address
Customer Relations
British Airways
PO Box 1126
Uxbridge
UB8 9XS
Head Office
British Airways Plc
Waterside
PO Box 365
Harmondsworth
UB7 0GB