Contact British Airways on 0843 208 2389 to receive customer support from the airline. British Airways has the largest fleet in the UK, with London Heathrow airport as its hub. After a merger with Iberia in 2011, both airlines became subsidiaries of the International Airlines Group. British Airways offers global flights to central airports for low fare prices.
British Airways Contact Numbers
Call on the phone if you wish to speak to a person at British Airways. Choose from the following numbers to connect with the appropriate departments while they are open.
(Sat-Sun) 7.30am – 9.45pm
(Sat-Sun) 6.00am – 8.00pm
(Sat-Sun) 6.00am – 8.00pm
(Sat-Sun) 6.00am – 8.00pm
For complaints and problem resolution after a trip, call British Airways on 0843 208 2389. Select Option 3 and then Option 2 to speak to Customer Relations. The team is responsible for managing your follow-up correspondence with British Airways. Call to action a refund if you are entitled to it. Get assistance with making a claim for compensation. This could be in the case of disruption due to delays and lost or damaged baggage. Call to request receipts and proof of travel documents for insurance purposes. Check the status of a claim or chase complaint resolution if you think British Airways are not making any progress investigating.
To make a new booking with British Airways, call 0844 249 2411 and press for Option 2. You can also confirm current prices for flights, hotels, rental cars, or flight upgrades before you book. When you book through the contact centre, they will apply a service fee. They can talk you through the available holiday deals if you prefer not to browse online beforehand. You can still call if you don’t intend to book over the phone. If you can’t find the information you need by yourself, just call to make a query. The team will be happy to provide relevant information about British Airways services. Please only enquire if it relates to bookings.
If you already made a booking but have an issue, call 0844 249 2413 and choose Option 1. Rearrange your travel plans in the event of cancellations or changes to flights. For enquiries about existing hotel bookings and car rentals, call after 7.30am. Check the status of a flight before you get to the airport. If you wish to cancel a booking, you should do it yourself in your online account. Call for help if for some reason you are unable to do it this way. British Airways may charge you a fee for making any changes where they are not at fault. If you select Option 3 when you call, you can get help with any enquiries about seating or luggage.
People who often travel for business purposes can join an exclusive club for discounts. On Business includes a partnership with Iberia, American Airlines, and American Express credit cards to offer better deals. Call 0844 249 2414 to connect with the On Business team. Your company can get help with managing the On Business account. This includes redeeming Avios through booking flights and upgrades. Find out about On Business offers, such as members-only discounts of at least 5%. Track your company’s travel spending and claim any missing points. Create business units and add or remove participants in the scheme.
Frequent flyers can join the Executive Club for free and collect points, or Avios, to earn rewards. Members can access benefits like priority boarding and private airport lounges. Whether you have a Bronze, Silver, or Gold membership, call 0844 249 2415 to connect to the Executive Club helpline. Potential members with enquiries about joining can also call. You may want to make a new booking or upgrade using Avios or claim missing Avios. Find out how to apply for a Household Account if the whole family flies a lot. Receive assistance with managing your Executive Club account. Call to update your personal information.
British Airways aims to be accessible for everyone, so if you have any issues call 0844 453 0235. Select Option 3 for assistance if you need to talk to someone regarding a disability. British Airways can give you tips on using the website with a visual impairment. Whether you have booked a flight already or not, call to arrange a support service. The airline can provide help with stairs and seating, transport mobility aids, and move your baggage for you. If you have medical needs or have to bring an assistance dog, you should call in advance. You may have to provide evidence for British Airways to make arrangements.
Journalists can contact the British Airways Press Office with media enquiries. The press team will respond to media outlets in the UK, Europe, Africa, and Asia. They can provide further information on press releases, events, and developments. The office is open on weekdays between 8am and 6pm. Only accredited journalists with article commissions should contact the press office. E-mail email@example.com with any enquiries. British Airways may provide press flights or media discounts on request. To contact the British Airways in-flight magazine Highlife, send queries by e-mail to firstname.lastname@example.org.
With over 30 vehicles for media, why not advertise your brand with British Airways? Options include British Airways magazines, in-flight TV, and advertising online or in the airport. You may have an advertising space you think would benefit British Airways. Send your business pitch to email@example.com. If you want British Airways to sponsor an event, fill out a request form. Your brand must meet the necessary criteria for British Airways to consider you. The same applies if you wish to pursue product placement opportunities in film or TV. British Airways will respond to successful proposals within 5 working days for discussion.
Whether you want to work in the air or on the ground, British Airways might have a role for you. From cabin crew and pilots to customer support and operations, some roles require experience and some are entry level. Search through available vacancies and apply on the British Airways careers website. If your application is successful, you must complete an assessment. This could include multiple tests and questionnaires, a face-to-face or phone interview, a group exercise or presentation. Employment is subject to passing background checks. If you have questions at any stage, send an e-mail to firstname.lastname@example.org.
British Airways Complaints Process
The British Airways Complaints process is very quick to work, when you call the number above to make your complaint, the trained team will try their best to resolve it whilst you’re on the phone. However, if they cannot do this they will take details from you and get back in touch with you within 14 working days.
If you’re not happy with their response to your complaint, you can then refer the complaint to the Centre for Effective Dispute Resolution. The CEDR are approved by the Civil Aviation Authority and are there to give an independent resolution about airlines. You must however ensure that you refer your complaint to them within 12 months. If it doesn’t fall within the scope of what they deal with they will let you know.
You could also use the European Commission’s online dispute resolution platform as a means of submitting your complaint.
Other Ways to Contact British Airways
As a popular airline with millions of customers, the British Airways phone lines are often busy. If you are unable to speak to someone on the phone, try to contact British Airways online. The Marketing team responds to messages on Facebook between 10am and 5pm on weekdays. The British Airways Twitter account is active 24/7, so you can tweet them at any time to get help. To make a complaint, fill out an e-mail contact form. Similarly, fill out forms to leave compliments or feedback on the website. If the matter is not urgent, then write a letter. You can send it to either the PO box address or the head office in London.
PO Box 1126
|British Airways Plc
PO Box 365