TalkTalk

0843 557 3768

If you need to make a complaint to TalkTalk you can phone their Customer Service team by dialling 0843 557 3768. Once you have called this number you will be given the option to choose the service you need from the company. Once you have chosen, you will be put through to a member of the team who can assist you further.

TalkTalk Contact Numbers

Department Contact Number Opening Hours
TalkTalk Complaints 0843 557 5139 Mon-Fri 8am-7pm, Sat 9am-1pm
TalkTalk Cancellation Fee Complaints 0843 218 9636 Mon-Fri 8am-7pm, Sat 9am-1pm
TalkTalk Engineer Charges Complaints  0843 557 3768 Mon-Fri 8am-7pm, Sat 9am-1pm
TalkTalk Billing Complaints 0843 596 3134 Mon-Fri 8am-7pm, Sat 9am-1pm
TalkTalk Broadband Complaints 0843 218 9635 Mon-Fri 8am-7pm, Sat 9am-1pm
TalkTalk Mobile Complaints 0843 557 3768 Mon-Fri 8am-7pm, Sat 9am-1pm

TalkTalk Complaints

TalkTalk is one of the UK’s most popular and most widely-used telecoms and mobile services providers. They offer affordable pricing, contracts which include the latest and most cutting-edge phones, and diverse pay as you go tariffs that suit whatever needs you may have! Whatever you use your phone for, TalkTalk has the tariff for you. If you are for any reason unhappy, dissatisfied or upset with your service from TalkTalk, you can contact the TalkTalk complaints phone number on 0843 557 5139. This number will put you into contact with the TalkTalk head office complaints team directly, with minimal funnelling and the shortest hold time possible, so that you can resolve your complaints effectively. The staff of the contact line are professionals, who are all dedicated to complaints management, and all have access to years of experience and a database of all the information available to TalkTalk, giving them unprecedented ability to answer your questions and problems with relevant information.

In the event that the staff of the complaints helpline cannot resolve your issue in a satisfactory way, then the fact that they are based in the TalkTalk head office means that they can easily transfer you up to a more experienced member of staff, a more relevant expert or someone with more authority to enact change.

TalkTalk Cancellation Fee Complaints

Phone the number 0843 218 9636 to make a complaint about the TalkTalk Cancellation Fee. If you cancel your contract, whilst you’re still in the middle of it, you will be required to pay a cancellation fee for the remaining months of the contract. However, you phone the number above to make a complaint regarding this, perhaps they’ve taken more money than expected, the charges have been going on longer than your contract, or anything else you would like to make a complaint relating to this cancellation fee.

TalkTalk Complaints Email

If you’d prefer to send your complaint via an email you can send it to the following address: concerns@talktalkplc.com. Replies to your complaint will typically take around 72 hours, so if you don’t hear back from them straight away, this is why.

When you email your complaint it’s important to include your full name and your TalkTalk phone or mobile number within the email. It’s also asked that you also include one of the following, so that they can match your details with your account quickly. Include either the 3rd and 6th characters of your password, the last four digits of the bank account that pays your TalkTalk bills, your TalkTalk account number, or your personal security answer that was chosen when you set up your TalkTalk account.

TalkTalk Engineer Charges Complaints

You can phone the number 0843 557 3768 to make a complaint about the TalkTalk Engineer Charges that have been added to your account. You can phone this number to make a complaint if you weren’t made aware that any charges would be added to your account, or if the charge is a lot more than you expected. Call this number above to make your complaint, and find out the reasoning behind it.

TalkTalk Billing Complaints

To make a complaint about TalkTalk Billing you can get in touch on the phone number 0843 596 3134. When you call this number they will take details of complaints about unexpected bill charges that have been added to your account, if your direct debit date has changed without any prior details given, or you’ve received an extra and unexplained bill.

TalkTalk Broadband Complaints

You can phone the number 0843 218 9635 to make a complaint about TalkTalk broadband. When you call this number you can complain about any connectivity issues you’re having, if your speed is a lot lower than you’re paying for, or you can’t connect any more devices to your broadband. When you call this number to complain, explain the issue that you’re having and the trained advisor might be able to talk you through the issue and help fix it for you.

TalkTalk Complaints Procedure

When you call to make a complaint to TalkTalk the trained advisors will take your details and information regarding the complaint and aim to resolve it there and then whilst you’re on the phone to them. They might in some cases, need to transfer you to a specialist advisor to deal with your complaint. If they can’t resolve your complaint, they’ll let you know how long it’s going to take to do so, and explain how they plan on keeping you updated on what’s happening with your case.

TalkTalk aims to have all complaints resolved within 10 working days, but depending on the nature of your complain this may not be possible.

If you’re not happy with the response given you can ask to speak to a manager, and if they can’t get to you right then, they will get back to you within three days.

If the response you get from the manager still isn’t to your satisfaction, you can escalate the complaint to the CEO’s office who will get back to you within five working days.

After speaking to the CEO’s office, and if you’re still not satisfied, you can escalate the complaint to the Communications and Internet Services Adjudication Scheme, who are an independent body who will review your complaint.

TalkTalk Mobile Complaints

You can call the number 0843 557 3768 to make a complaint about your TalkTalk mobile, whether it’s a pay as you go phone you’ve purchased or a mobile contract. You can phone this number to make complaints about the connection on your phone if you’re not able to get service when you’re in places that you frequent often. You can also phone this number to complain about hidden costs that you weren’t aware of, extra charges that have been added and anything else.

TalkTalk Complaints Address

If you would like to send your complaint in writing, it is possible to do so. You will just need to wait a little longer for a response from TalkTalk.

When you write to them with your complaint it’s important to include your full make, your TalkTalk number and your signature, and they’ll aim to get back to you within 10 days. Remember to include a contact number, as well as an address if you don’t want any corresponding letters to go to the primary billing address on the account.

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL