Green Star Energy

0844 257 4395

Contact Green Star Energy on 0844 257 4395 to complain if they are your energy supplier. Green Star Energy launched in 2013 and offers a tariff with 100% renewable green energy.

Department
Contact Number
Opening Times
Green Star Energy
Complaints
0844 257 4395
Mon – Fri: 8am – 6pm
Sat – Sun: Closed
Green Star Energy
Perks Complaints
0844 257 4396
Mon – Fri: 8am – 6pm
Sat – Sun: Closed
Green Star Energy
Tariff Complaints
0844 257 4397
Mon – Fri: 8am – 6pm
Sat – Sun: Closed
Green Star Energy
Payment Complaints
0844 257 4398
Mon – Fri: 8am – 6pm
Sat – Sun: Closed
Green Star Energy
Meter Complaints
0844 257 4399
Mon – Fri: 8am – 6pm
Sat – Sun: Closed
Future Energy
Complaints
0844 257 4400
Mon – Fri: 8am – 6pm
Sat – Sun: Closed

Green Star Energy Complaints

Contact Green Star Energy by calling 0844 257 4395 and ask to speak to a person in their complaints department. They have a commitment to treat their customers fairly, so you should complain if they have been unfair to you. When you call to complain, Green Star Energy will resolve the issue as quickly as they can. They should apologize, explain what is happening, take action to fix the problem, and offer you compensation if this applies. You can complain about anything from a home engineer visit to their Refer A Friend scheme.

Green Star Energy Perks Complaints

There is a rewards programme for Green Star Energy customers simply known as Perks. Eligible tariffs will enable customers to open a Perks account and collect Perks points per fuel every three months. Customers can then redeem these points for smart products or gift vouchers. Call 0844 257 4396 to complain if you do not receive Perks points or your points balance is incorrect. You can complain about the rewards if you are not happy with the selection on offer. Complain if you struggle to redeem points or your order is missing.

Green Star Energy Tariff Complaints

Call 0844 257 4397 to complain about your tariff, whether you are on a Fixed For Longer rate or Pay As You Go. You can complain whether your tariff is Green for renewable energy only or not. Your complaint could be about the prices or your lack of access to discounts and perks. Complain about the standard tariff rates if you want to switch to a different tariff instead. Or if you are in the process of switching tariffs, complain about anything that has gone wrong. Complain if you are not allowed to access the tariffs for Unlimited customers.

Green Star Energy Payment Complaints

Should you have a complaint about your energy bill, call Green Star Energy on 0844 257 4398. Call if you have a complaint about a payment or changing payment methods. You should complain if you cannot afford to pay your bill or even the instalment plan is too high. Call if you can’t understand your bill or if there is a mistake on it that they need to correct. Complain about changes to your Direct Debit. You can contact Green Star Energy with complaints if you want a refund of your credit or your outstanding balance is wrong.

Green Star Energy Meter Complaints

Your property might have already had a certain type of meter when you moved in. Or you may have arranged the installation of a different type of meter yourself. Whichever energy meter you have, call 0844 257 4399 if there is a problem with it. Call for help with reading a mechanical dial meter, an imperial meter, a mechanical digital meter, a digital metric meter, an electronic digital meter, or a single rate or two rate meter. You can also call to complain if you have an issue with a smart meter. This applies to meters for both gas and electricity.

Future Energy Complaints

After Future Energy went bust in January 2018, their customers transferred to Green Star Energy as their replacement supplier. Green Star Energy should have honoured any credit balances. However, there may have been unbilled charges which reduced the balance or turned it into a debt. If you were waiting for Future Energy to resolve a complaint, Green Star Energy should have taken on the case. Call 0844 257 4400 if you still have a problem left over from Future Energy. Or complain about Green Star Energy handling your account.