Premier Inn

  • Business Name: Premier Inn
  • Head Office Number: 0843 557 3607
  • Opening Times: 9am-7pm
  • Head Office Address:  Premier Inn­­
    Central Reservations
    Oakley House
    Oakley Road
    LU4 9QH
  • Website:
 premier inn logo
The Premier Inn is a UK based budget hotel chain and is the UK’s largest hotel brand. It has more than 65, 000 rooms in 750 hotels across the country. The locations of Premier Inns are endless and you won’t only find them in city centre locations but also suburbs, small towns and even airports. They are often considered a reliable choice when it comes to finding a budget hotel. The company was first established in 1987 and was first known as the Travel Inn so that they could be a direct competitor with the Travelodge. When the owner of the Travel Inn bought competitor hotel Premier Lodge in 2004 the two merged together and the Premier Inn was formed. In 2015, the 700th Premier Inn hotel was opened in Kingston-Upon-Thames in London. No hotel is exactly the same and although they have the same decor, some are recently refurbished and some are slightly older. They also vary in size and price, depending on the location!

Premier Inn Connection Numbers

Ticicketmaster Number
Head Office 0843 557 3607
Hotel Complaints 0843 208 2362
Account & Booking Complaints 0843 658 0847
Food and Drink Complaints 0843 208 2363
Hub Hotel Complaints 0844 826 8667

Head Office – 0843 557 3607

The premier Inn head office is Luton, Bedfordshire and is responsible for all of the goings on in all 750 Premier Inn hotels. Premier Inn hotels have a great reputation as a reliable, clean and friendly budget hotel and you can view all of their amenities on the Premier Inn website, as well as search for hotels in your desired location. Premier Inns are typically busier and more expensive at the weekend but it is often you can still find them at great value for money. There are a number of reasons why you might wish to call the Premier Inn head office and for any needs you might have or any questions that you might like to ask, the number is available during the opening hours of 9am – 7pm. If you would like to know more about up and coming hotel openings or whether there is any availability in a specific location, calling the Premier Inn head office is a quick and easy way to find out the details that you need. If you have already booked a Premier Inn room and would like to know more about the facilities available at your chosen hotel, as well as important information such as disability access and what facilities are available for children and babies then you can call the head office to find out this information quickly.

Hotel Complaints –  0843 208 2362

Premier Inn do have a reputation for being a top quality hotel and a great and reliable choice when it comes to convenient travel. However, that doesn’t mean there is no room for mistakes and if you have a bad experience with a Premier Inn hotel then the best thing to do is to ring the complaint line. Your complaint might be about the customer service you received whilst staying at the hotel, an issue you have had during the booking process or the quality and cleanliness of a hotel room that you stayed in. Any of these things should not have to be put up with by a Premier Inn customer so if you have been a victim of unsatisfactory service, report it immediately. If you are experiencing booking problems before you arrive at the hotel, such as being overcharged for a booking, being charged a cancellation fee when you were told cancellation was free of charge or arriving at a Premier Inn hotel only to find that your booking was not valid and your room has not been prepared, despite you having full confirmation details. As well as this number, there is also a space on the Premier Inn website where you can chat online to customer service – this is an opportunity to talk about any grievances you might have. If you would prefer to put a complaint in writing then the head office address listed above is where you should send your letter  – you will receive a response within two weeks, but if you don’t, the complaints number is always available to follow up with. The Premier Inn hotel complaints process is fairly simple and it will hopefully be solved during the initial phone call. However, if it is an ongoing issue then it might be that it needs to be escalated to the correct department. If this is the case, you may receive a callback date or be asked to speak to someone who specialises in your area of complaint. The complaints line can help you to receive the compensation that you deserve if your stay at a Premier Inn hotel was not up to standard. It could be something small such as the TV not working in your room, to something more serious such as unwashed bedding or a rude member of staff – all of which should be reported as soon as possible.

Account & Booking Complaints – 0843 658 0847

Booking a hotel can sometimes be a complicated process. It is always advised that you book a hotel as soon as possible to avoid being disappointed by fully booked rooms. However, Premier Inn do appreciate that this is not always feasible and do have a lot of great last minute deals for you to take a look at. Whether you have booked in advance or at the very last minute, you should experience a smooth and easy booking process, but if you do not then you can call this number to discuss the issues that you are having. When you make a booking with Premier Inn, you will be asked to create an account that will record your booking history and will also record your preferences (eg. double room, breakfast included etc) so that if you book another room with you can quickly complete the booking process rather than having to re-enter things like your payment details and your billing address. If you notice any unusual activity on your account, the first thing that you should do is call the complaints line in case you have been hacked. Similarly, if you have booked a hotel and cannot find the confirmation in your account then you should call the number to have your confirmation re-sent. Your account is secure and is accessed only by a username and password of your choice (your username is usually your email address). If you forget these details you can call the account & booking complaints line and someone will help you securely gain access to your account.

Premier Inn breakfastFood and Drink Complaints – 0843 208 2363

As well as hotel rooms you can also have breakfast included in your booking at the Premier Inn, or you can eat in their restaurants for your evening meal. You can book breakfast at the time of booking your hotel or you can add it onto your booking on arrival. Please note that breakfast is not available at all Premier Inn Hotels. The breakfast range at the Premier Inn has enough to suit everyone and even the kids can eat free. For £8.99 per person, you can choose the full works option which includes a full English breakfast plus continental options. Or you can just opt for the unlimited continental bar for £6.99 – the choice is totally yours. If you decide to eat at a Premier Inn restaurant in the evening, again you will not be spoilt for choice from classics such as steaks and pizzas to different themed restaurants – you can find out online what to expect during your stay and what restaurant will be associated with your chosen hotel. If you have any complaints about the quality of the food and drink you have consumed at a Premier Inn establishment, do not hesitate to contact the number shown above as they always appreciate this type of feedback.

Hub Hotel Complaints – 0844 826 8667

Hub hotels are a brand new concept to Premier Inn. they are basically city centre hotel rooms for those looking for location as well as style and comfort. The rooms are cleverly crafted and use the latest technology such as one-touch room controls and a fresh new Premier Inn design. The hotels are currently situated in Edinburgh and London but if the concept works, Premier Inn do intend to expand these. You can even use the premier Inn app to customise your stay to ensure it is exactly how you would like it, changing things like the room temperature, fan speed and lighting. Delicious food and drink options are also available. if you have recently stayed in a premier Inn Hub and feel that it wasn’t up to standard or that the concept didn’t work, you can call this number to discuss your issues and make some suggestions for improvement.