Premier Inn

The contact number for Premier Inn is available directly from their website at no or lower cost

0333 003 8101

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Complaint Numbers for Premier Inn

Premier Inn Opening Times
Complaints Mon-Sat: 8am-8pm
Sun: 10am-6pm
Speak to a person Mon-Sat: 8am-8pm
Sun: 10am-6pm
Account & Booking Complaints Mon-Sat: 8am-8pm
Sun: 10am-6pm
Food & Drink Complaints Mon-Sat: 8am-8pm
Sun: 10am-6pm
Hub Hotel Complaints Mon-Sat: 8am-8pm
Sun: 10am-6pm
Staff Complaints Mon-Sat: 8am-8pm
Sun: 10am-6pm

About Premier Inn

Premier Inn is a UK-based budget hotel chain that is the UK’s largest hotel brand. They have more than 65,000 rooms within the 750 hotels they have spread throughout the country. Premier Inns are located nationwide, in not only city centres but also suburbs, small towns and airports. Premier Inns are quite reliable when you are looking for a budget hotel, and were first established in 1987 (originally as Travel Inn – to be a direct competitor of the Travelodge). When the Travel Inn owner bought hotel competitor Premier Lodge in 2004 they merged to become the Premier Inn, and in 2015 the 700th Premier Inn hotel was opened in Kingston-Upon-Thames in London.

Speak to a Person

You can get in touch with a person who works at Premier Inn by calling the number. If you would rather speak to a person and not a switchboard message call that number and it will put you straight through to a member of their customer services team who will be able to assist you in any problems you have or any questions you have about your stay or their services.

Premier Inn Complaints Number

To get in touch with the Premier Inn complaints team you can call and you’ll find a member of the team who are ready to listen to any complaints you might have and help you to find a resolution for the problem, as well as making sure that any issues you have faced, including poor customer service or issues with the hotel room that you have stayed in, can be dealt with quickly so that no other customers will be affected in the future.

Premier Inn Complaints Procedure

When you call to make a complaint to Premier Inn on the number above, their customer service team will take details of the complaint and let you know whether they will need to look into it further, or they can offer you their response there and then. If they need to look into it further, they’ll take some contact details from you and get back to you in due course with their response.

Premier Inn Customer Services

If you need to speak to someone from Premier Inn’s customer services team, then you can ring and you’ll be put in touch with someone ready to help you with anything you might need, including helping you to book a room at a Premier Inn hotel, explaining the types of rooms and offers that Premier Inn has available and also making sure that you are completely satisfied with your service, which is a vital part of Premier Inn’s services.

Account & Booking Complaints

If you have struggled with making an account with Premier Inn, or have had trouble booking a hotel room with the service and need to make a complaint about the problems that you have faced, then by calling you will be able to leave a complaint with a member of the team who is ready to help you however they can, and will make sure that your complaint is registered and you are offered help as quickly as possible.

Food & Drink Complaints

When you stay at a Premier Inn hotel you will be offered a breakfast option for your room, as well as the chance to eat your evening meal in their on-site restaurant, which could be where you have faced a problem. If you have been offered food or drink at a Premier Inn hotel recently that wasn’t to the standard you expected, or you believe you were overcharged or made ill by the food you were served then you can call to issue a complaint to a team member, who will consider your complaint as a serious issue and will make sure that it is dealt with as professionally as possible.

Hub Hotel Complaints

As a relatively new addition to some Premier Inn hotels, Hub Hotels offer the opportunity for some customers to stay in new and up-to-date hotel rooms in locations like London and Edinburgh, with plans to expand in the future. If you have stayed in one of these Hub Hotels and believe there was a serious issue with the service that you received that they should definitely resolve before they begin their expansion then you should call to leave a complaint with a team member and make sure that the problems are solved quickly.

Staff Complaints

If you have recently stayed at a Premier Inn and were left unhappy by the treatment you received from a certain staff member(s) and would like to make a complaint about them to the complaints team, then you can reach them by calling and letting the staff member that you are put in touch with what the circumstances of your complaint are, and they will find the best way to help you find a resolution from the situation.

Other Ways to Contact Premier Inn

If you are looking for different ways to contact the Premier Inn, then by sending a letter to this address:

Premier Inn­­
Central Reservations
Oakley House
Oakley Road

any complaints you might have will be dealt with shortly. To reach them through the internet, you can fill out their contact form to leave some feedback or you can talk to a member of the team through their Twitter account.