DFS

0843 557 3734

Call the DFS complaints number whenever you need to vent your frustrations about DFS. You can dial 0843 557 3734 to connect to the DFS complaints phone line. Complaints aren’t just limited to sofas; you can complain about any of the products or services on sale at DFS.

Department
Contact Number
Opening Times
Online Order Complaints
0843 557 3734
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm
Customer Services
0843 208 5090
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm
Store Complaints
0843 208 5091
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm
Delivery Complaints
0843 208 5092
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm
Finance Complaints
0843 208 5093
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm
Sofa Care Complaints
0843 208 5094
Mon – Sat: 9am – 5.30pm
Sunday: 11am – 5pm

Online Order Complaints

When you place an order online, or try to, sometimes things might go wrong. To make a complaint about an online order, call DFS on 0843 557 3734. Maybe you made a mistake and need to cancel, or if there was a malfunction on the website which messed up your order. Call to complain if you notice any errors in your order details. Complain if there is a problem with your payment. This includes if you have been charged more than you should have, or if you paid for extras which don’t show in the order. Complain about cancellations.

Customer Services

Contact DFS customer services on 0843 208 5090 if your issue is more of a query than a complaint. There are personal shoppers available who can guide you on buying the ideal piece of furniture for your home and budget. If you are just looking for your closest DFS store or want the branch contact details, they can help you out. They could also provide product specifications if you can’t find the right details online. Get help with understanding payment options if you think that you can’t afford your dream sofa but want to buy it now.

Store Complaints

If you have a poor experience while you are in a DFS store, ask to speak to the manager while you’re still there. Should the manager be as unhelpful as the customer service staff, then call 0843 208 5091 to complain. Call if members of staff in the store were rude or incompetent. Some customers report inconsistent pricing calculations by sales staff, or either a lack of interest in making a sale or being too forceful and talking customers into buying things they didn’t actually want. Complain if the store is messy or understocked.

Delivery Complaints

Ordering the sofa is only part of the process; they still need to deliver it to you. This is where plenty of DFS complaints originate. Call 0843 208 5092 if there are unreasonable delays in delivering your furniture. Request that DFS should compensate you if you are unexpectedly left without furniture while you are waiting for a delivery. Call if you keep having to take more time off work for deliveries that don’t turn up. Always measure in advance, but contact DFS if your sofa does not fit when it should, or it causes damage.

Finance Complaints

DFS offers flexible payment terms whether you place an order instore or online. Customers can pay a 10% deposit upfront then pay the remaining balance upon delivery. Or, they can choose not to pay anything for 6 months then pay it off with up to 3 years of interest-free credit. This might seem too good to be true, so call 0843 208 5093 if you have a complaint to make about DFS finance. Complain if they declined to give you credit when you think you are eligible. Complain if there are problems with repayments or settling your account early.

Sofa Care Complaints

Many DFS sofas come with Eaziglides attached so that they can move smoothly and won’t damage flooring. Call 0843 208 5094 to complain if the Eaziglides do cause damage, or the sofa moves too much so it isn’t comfortable to sit on. Call if you purchased a fabric, leather, or furniture protection plan and there is a problem with it. Complain if DFS does not meet the conditions of your plan and repair damage to your furniture properly. In some cases they should replace the whole piece if it can’t be repaired, so complain if they don’t do this.